Clootrack
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Clootrack
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4.6 out of 5 stars
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Clootrack Reviews & Product Details - Page 2

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Clootrack Overview

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What is Clootrack?

Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also helps to uncover hidden reasons behind customer experiences. Clootrack is used by 150+ consumer brands, management consultants, and investment funds. Clootrack has helped brands reduce churn by ~35%, accelerate new product development by over 3 months and achieve overall 38X+ ROI. For management consulting firms, it has saved over 300 hours per pitch and strategic workshop preparation. For investment funds, it has saved 100+ hours per due diligence, boosting deal flow. Clootrack insights including qualitative data are 94%+ accurate. Its patented unsupervised analysis ensures qualitative insights are unbiased and actionable. Clootrack insights are based on a comprehensive set of data - both first-party and online. Clootrack platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources.

Clootrack Details
Product Website
Discussions
Clootrack Community
Languages Supported
Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Latin, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified)
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Product Description

Clootrack is an adaptive market intelligence platform which helps brands identify what their customers want from conversations online and within enterprises.

Seller Details
Seller
Clootrack Software Labs Private Limited
Company Website
Year Founded
2017
HQ Location
Claymont, Delaware
Twitter
@clootrack
1,389 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Clootrack Software Labs Private Limited is a technology company specializing in customer experience analytics and insights. Through its innovative platform, Clootrack provides businesses with tools to understand customer sentiments and behaviors, enabling data-driven decision-making. The company leverages advanced algorithms and machine learning to analyze feedback across various channels, helping organizations enhance their products and services. For more information, visit their website at [clootrack.com](https://www.clootrack.com).

Manuel O.
MO
Overview Provided by:
Manuel Oothria Raj

Recent Clootrack Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Vital insight on customer behaviour and preferences useful for any brand or category"
It is the first port-of-call for understanding main category drivers, key sub-themes, and competitive performance of brands in the category. The fa...
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Verified User
C
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Rapid, cost-effective sentiment analysis"
It provides a very cost effective means to rapidly understand customer sentiment and important elements for analysis and improvement.
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Verified User
C
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great tool to gather insights from large datasets"
Clootrack has been very easy to use. The dashboards offer a variety of insights into the operations offered by our facilities of interest. We have ...
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Clootrack Media

Clootrack Demo - Clootrack Neo DataManager
Clootrack Neo DataManager streamlines data aggregation, organization, and analysis with 1,000+ integrations, seamlessly connecting customer experience data from multiple sources for AI-driven insights and smarter decision-making.
Clootrack Demo - Clootrack Neo Workflows
Clootrack Neo Workflows empower businesses with AI-driven, customizable analytics pipelines to extract actionable insights from customer experience data. With pre-built and custom AI workflows, businesses can detect trends, analyze sentiment, track competitor insights, and uncover key purchase dr...
Clootrack Demo - Clootrack Neo Dashboards
Clootrack Neo Dashboards provide AI-powered visualizations for deep customer experience analysis. With multi-level drill-downs, opinion distribution, time trend analysis, and sentiment trend tracking, businesses can uncover key patterns, track competitor benchmarks, and optimize decision-making i...
Clootrack Demo - Clootrack Neo Theme Analysis Dashboards
Clootrack Neo Theme Analysis Dashboards provide AI-driven insights by identifying key customer themes, sentiment trends, and emerging topics. With multi-level drill-downs, businesses can uncover critical CX drivers and areas for improvement in a single, intuitive view.
Clootrack Demo - Clootrack Neo Actionable Insights
Clootrack Neo Actionable Insights transform raw customer data into clear, AI-driven intelligence, enabling businesses to pinpoint trends, address pain points, and drive impactful CX decisions with precision.
Clootrack Demo - Clootrack Neo’s Genie
Genie is Clootrack Neo’s GenAI-powered copilot, designed for consumer insights and CX professionals. It analyzes structured and unstructured data, delivering contextual, validated, and decision-ready insights in minutes, enabling faster hypothesis testing and smarter decision-making.
Clootrack Neo is an AI-powered customer intelligence system designed to uncover deep insights from structured and unstructured data.
Play Clootrack Video
Clootrack Neo is an AI-powered customer intelligence system designed to uncover deep insights from structured and unstructured data.
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42 Clootrack Reviews

4.6 out of 5
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42 Clootrack Reviews
4.6 out of 5
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Clootrack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ClootrackQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clootrack?

1. Easy to use – the software is incredibly user-friendly and requires no prior coding expertise.

2. Insights are a step above other consumer intelligence platforms. I have had many demos of different platforms, but Clootrack methodology and dashboards work to find robust explanations behind strong emotional reactions or trending conversation topics.

3. The Clootrack team is a skilled and talented group. They are great to work with –  responsive and creative, delivering high-quality insights. The added data scientist support during project creation/scoping, source volume checks, dashboard iterations, and overall insights elevates the output and process for me.

4. Clootracks is adaptable, dynamic, and innovative. Our needs are not one-size-fits-all; every project is unique in source types, categories studied, and reporting requirements. Clootracks can fill the gaps and help me find the best solution given the individual project needs. This customization results in more impactful consumer intelligence insights. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Nothing to date. The Clootrack team is constantly innovating internally, and they come to me with newly added features almost monthly. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Clootrack software helps us track and analyze customer feedback from various online sources. We use this as a preliminary step to research, and it prevents us from asking questions already answered in the market today. Pushing our findings to the next level and ensuring we get all the insights available in the market. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clootrack?

1. Consolidated view of all customer interactions across channels like Chat and CSAT, NPS surveys, Twitter, Android Playstore and IOS Appstore

2. Identifies the categories leading to reduction/ increase in CX metrics with clear, actionable insights

3. Prompt customer support and helpful team Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

The CX dashboards are not available in real-time. There's a weekly/ fortnightly update based on your organization's data-sharing practices. The delay could mean missing out on challenges the users highlight that could have been resolved but ended up being full-blown escalations. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

1. The consolidated view from various data sources helps us get a clearer picture of themes driving CX. While one can look at tweets tagging your brand or go through app Store reviews, it’s challenging to systematically look at a broader picture.

2. Clear, actionable items backed by quantitative and qualitative data make it easy for the relevant internal teams to review and take appropriate action. The VOCs are also cleaned up to reduce junk, and only the relevant verbatims are put together by category for easy consumption. Review collected by and hosted on G2.com.

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Verified User in Management Consulting
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Clootrack?

Open and inclusive approach to business challenges that helps in designing the right methodology for mining insights. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Attention to detail, cross-check and "data validity" needs to be improved. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Business and Marketing challenges ranging from Category and Brand understanding to evaluating "engagement" of customers.

Online conversations are real, unbiased opinions of customers. By correctly accessing and analyzing them we can answer a variety of issues and tap into opportunities. Review collected by and hosted on G2.com.

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SV
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clootrack?

The capacity to deep dive and go in details. The visualization is great and ends in an awesome user experience. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

No downside as such experienced till now. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

We are using Clootrack to find out our position in conjunction with the competition. It is also used to find out key drivers and detractors of service and showroom experince. Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clootrack?

Customer experience analytics with a quick turnaround time for every request. Highly professional and competent team always available to help. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

It should also include other forums to analyze the reviews Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Getting real-time customer feedback in one platform that helps the organization taking quick actions to improve the customer experience Review collected by and hosted on G2.com.

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Verified User in Automotive
IA
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clootrack?

Simply one of the best In-sighting tools to help mine Social Media Data - and structure it against any internal reference (be it related to Customer Care or Marketing or anything else) - while having a significant focus on both accuracy & scalability. At the same time, Clootrack requires minimal effort - since it has Unsupervised Learning at its core - which immensely reduces the turnaround time & in-process expedites the Tool readiness for the organization. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

It not being a complete suite - Social Listening + ORM + In-sighting Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Helping structure big data (Social Media) - aggregated through our brand pages, public forums/blogs, etc. - against our internal references (Customer Care, Marketing, etc.) to help draw insights in real-time. This is what we have tried to solve through Clootrack.

There are several use cases. To mention one of them, through this, we have been able to identify - where in our customer journey (pre-sales, sales process, post-sales, etc.), the Customer Experience is getting distorted the most. Review collected by and hosted on G2.com.

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Philip M.
PM
Director of Analytics and Innovation
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Clootrack?

The clarity comes from the natural language sentiments. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

None so far. it has been an ease to work with the tool. Review collected by and hosted on G2.com.

Recommendations to others considering Clootrack:

If you are crystal clear on what you want for your outcomes. The tool is excellent in bringing together various dimensions for analysis and making sound decisions. Recommend that you have a clear target audience in a topical niche or geographical niche or a combination of both. The overall display of data can be improved upon. But for our current purposes, it gets the point across very clearly. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Attempting to understand viewer sentiment and what insights can we learn from what our viewers had shared from their comments. Review collected by and hosted on G2.com.

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Verified User in Management Consulting
CM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Clootrack?

Unique analysis not obtainable elsewhere. Actionable points to a certain extent Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Room for improvement:

1. Listing of all product categories

2. Adding filters for price, capacity, wattage and any other relevant filters for each product category

3. Improving UI/ UX Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Analysing consumer sentiments for specific products and categories; identifying what attributes matter most and how to market specific products Review collected by and hosted on G2.com.

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Verified User in Public Policy
UP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Clootrack?

1. Quick response to evolving needs

2. Ability to customize

3. Strong visibility of underlying data Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Visualizations could be improved upon. Geo-attribution at higher granularity. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Understanding of customer sentiments and drivers for a public awareness campaign. This allowed us to pinpoint the key barriers we should be addressing. Review collected by and hosted on G2.com.

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Tania D.
TD
Visiting Lecturer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Clootrack?

The Smartness of the Filtering, it picks the right conversations and reviews for the analysis unlike a lot of tools i have used, Zero invalid convos. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Inability to change chart formats or export charts - someones a a diff statistical chart works better than the default options to make a point in a report. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

We were looking at personal care market and understanding motivations of Brand Switch in the category. The big learning has been that the review/usage drivers can be very different from the purchse/exploration drivers. Review collected by and hosted on G2.com.

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