I like the team at Clootrack were always eager to go above and beyond to handle our team's custom product request, even if they may have been edge cases. Clootrack is a super friendly team and led by a great group of people. Review collected by and hosted on G2.com.
Clootrack offers so much, in terms of analytics, the UX may be cleaner if they streamlined their offering. Review collected by and hosted on G2.com.
41 out of 42 Total Reviews for Clootrack
Overall Review Sentiment for Clootrack
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It is the first port-of-call for understanding main category drivers, key sub-themes, and competitive performance of brands in the category. The fact that it is scraped and analysed by an automated, AI-driven process makes the findings objective and unbiased. It is also excellent for tracking trends in the category or effectiveness of initiatives by specific brands.
The new Tableau-based graphing capabilities allow quick presentation of key data, and the dashboard interface is easy to understand and use.
As a strategy consultant, Clootrack is my usual go-to for a quick and remarkably detailed overview of the category and brands without investing in time-consuming and expensive primary consumer research. Review collected by and hosted on G2.com.
No real downsides, but potential improvement areas include more customisable tabulation and graphing formats, better ways to export data to other software for further analysis and better AI tools for insighting and analysis. Review collected by and hosted on G2.com.
Clootrack has been very easy to use. The dashboards offer a variety of insights into the operations offered by our facilities of interest. We have been using Clootrack to understand customer service and reviews from many US facilities, and have found that we have been able to integrate reviews from places such as reddit, twitter and other social media websites. This has been great at allowing us to pinpoint areas to recommend changes. Customer support has been very useful at helping us edit the features we want displayed on the dashboard. I really enjoyed interacting with the LLM/chat feature to gain insights from the data. Review collected by and hosted on G2.com.
The interface could be a bit neater, and better graphics. Review collected by and hosted on G2.com.
Clootrack's advanced analytics capabilities are a game changer. Breaking down departmental silos to line up data sources, having the option to break unstructured data into themes and subthemes , and look at customer sentiment by themes has markedly improved the quality of insights we are able to report back to the business Review collected by and hosted on G2.com.
Some of the visualization dashboards could use a bit of improvement to improve clarity - with that being said, the team is incredibly open to feedback and willing to collaborate Review collected by and hosted on G2.com.
Got to know very good insights, also the cutting the edge features available it makes very easy for decision making. Review collected by and hosted on G2.com.
Its vermy much fine & we did not find any issues as such. Review collected by and hosted on G2.com.
It provides a very cost effective means to rapidly understand customer sentiment and important elements for analysis and improvement. Review collected by and hosted on G2.com.
I have no dislikes at this point in time. Review collected by and hosted on G2.com.
Working with Aubin and his team is the best part about using Clootrack. They are communicative, efficient, and always willing to adjust on the fly. Review collected by and hosted on G2.com.
The only downside I can think of currently is the inability for comparisons or to trace back verbatim to the sources they came from when using the AskMe feature. Review collected by and hosted on G2.com.
1. Easy to use – the software is incredibly user-friendly and requires no prior coding expertise.
2. Insights are a step above other consumer intelligence platforms. I have had many demos of different platforms, but Clootrack methodology and dashboards work to find robust explanations behind strong emotional reactions or trending conversation topics.
3. The Clootrack team is a skilled and talented group. They are great to work with – responsive and creative, delivering high-quality insights. The added data scientist support during project creation/scoping, source volume checks, dashboard iterations, and overall insights elevates the output and process for me.
4. Clootracks is adaptable, dynamic, and innovative. Our needs are not one-size-fits-all; every project is unique in source types, categories studied, and reporting requirements. Clootracks can fill the gaps and help me find the best solution given the individual project needs. This customization results in more impactful consumer intelligence insights. Review collected by and hosted on G2.com.
Nothing to date. The Clootrack team is constantly innovating internally, and they come to me with newly added features almost monthly. Review collected by and hosted on G2.com.
