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Cloodot offers a great system for employee performance monitoring and analysis of their online customer support activities. It has really done an amazing job in boosting our performance. A detailed custom report is a plus. Now, we really enjoy interacting with our customers through this all-in-one platform. Review collected by and hosted on G2.com.
I can’t think of what I don’t like in Cloodot. I recommend it to any small or large ventures who wants to make their online customer chats simple. The results are assured! Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for Cloodot
Overall Review Sentiment for Cloodot
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My favourite thing about Cloodot is its user-friendly experience. I’m so comfortable navigating through the windows, monitoring performances, and checking messages. The platform they provide is very neat and organized, making it effortless to find something. I never thought communicating with customers will be this much interesting and simple. Our customers have started to notice our improved interactions and we’re getting positive responses from them. The painful process of collecting customer feedback is all behind us now. Thanks to Cloodot, the immediacy of our responses added to the personalized touch attracted a lot of customers to us. Review collected by and hosted on G2.com.
Everything is fine. Even if there is any problem, they provide prompt support. So, it’s not even really a problem!
Could have been better if there was Linkedin integration. Review collected by and hosted on G2.com.
The best thing about Cloodot is that it helps you to create fast resolutions. Our interaction quality is much higher with Cloodot. It has been a great help in answering queries pretty fast. No wonder our response rate automatically improved, especially with such user-friendly tools! It was generally very easy to set up. I like the option to decide which support personnel has access to which channel. That way, I can divide the load evenly. Review collected by and hosted on G2.com.
It would be more perfect if it had a video chat. Would have been really helpful for app demos. Review collected by and hosted on G2.com.
Simple interface. Easy to respond to customer chats and reviews. Templates option helps me to speed up replies. Review collected by and hosted on G2.com.
Search could be improved. they allow searching for chat contents. But cant search phone number. Team says it is coming in new version. Review collected by and hosted on G2.com.
It’s fantastic how Cloodot handles our conversations and reviews on different platforms exceptionally well. The collaborative access to the platform has helped me to team up with all of my colleagues, creating a coordinated work output. Dividing the interactions into different sections, labeling them, and adding custom notes have redefined our work efficiency and promptness. The review management is perfect as well. Review collected by and hosted on G2.com.
It would be better if they would include option to set custom notifications. Besides that, I think Cloodot is just perfect! Review collected by and hosted on G2.com.
Definitely the all in one chat inbox. Facebook, google, whatsapp, texts, webchats, everything in one inbox. I don’t have to keep a gazillion chrome tabs open now. There is an option to see a channel wise splitup of how many chats im handling, how many are awaiting replies and so on. It really helps me improve myself. I can now provide better service for customers instead of drowning in chaos. Review collected by and hosted on G2.com.
Dislike? Cloodot made my life a 100 times better. Review collected by and hosted on G2.com.
I am delighted with the services Cloodot is providing. I thank Cloodot as it has helped me respond to customer feedback efficiently. The all-in-one inbox is just incredible. It makes chatting with customers very convenient, easy, and most of all, efficient. Moreover, our interaction with customers has developed into a completely new way now. Review collected by and hosted on G2.com.
What’s there to dislike? I think there’s nothing. Besides, I’m sure they will improve their services even better than this. They have brought in several new features since I first started using them. Review collected by and hosted on G2.com.
Cloodot changed the way we interacted with our customers. The responses became faster, and conversations became engaging with Cloodot. The quality of our services increased considerably after working on the feedback we received. Using media in conversations has made communication clear and engaging. The custom template replies option has also helped us immensely in managing reviews. No customer is left unattended now. Review collected by and hosted on G2.com.
They have areas to improve. I think there is nothing to complain about since they have implemented many of our suggestions. Review collected by and hosted on G2.com.
The interface provided by Cloodot is very friendly and easy to use. We’ve been able to manage comments from customers and their feedback with absolute ease.
But the best part is the reports, that we get which gives us insights into the performance of our customer relations team. Must say, that this is one of the best ‘reputation management’ tools that we have come across. Review collected by and hosted on G2.com.
There were a few. All that were resolved. They were very responsive to the queries raised. Review collected by and hosted on G2.com.
