Client Savvy Reviews & Product Details

Client Savvy’s Customer Feedback and CX Management Platform was designed and built for professional services firms to provide a way to monitor the relationship between a firm and the customer regarding the progress of a project or matter. Following completion of a task, your firm surveys the customer with a pre-built survey corresponding to that phase of the project. Survey questions can also be changed or added, depending on the requirements of the project. The platform stores the survey responses, which are organized and displayed in several graphical formats that are easily accessible to your team. The system can be configured to provide notifications to the when survey results are available, or if a response is entered that corresponds to preset criteria. The reports of the feedback results in the design facilitator can be configured to display by sender, by recipient, by project or by project team. The feedback responses to the survey questions are made through a unique interactive visual response mechanism which allows feedback to be given by a user through movement of a slider on a scale displaying a range of qualitative word values. The user responds to the survey question by moving the slider along the scale to a position corresponding to the user’s response to the survey questions. A numerical value from 7.0 (exceptional) to 1.0 (unacceptable) in 0.1 increments is recorded corresponding to the user’s qualitative response on the scale. The platform compiles the values from user responses and generates graphic reports of the survey responses, which are available in several formats. In this manner, ongoing feedback regarding the progress of the project and the client’s level of satisfaction is provided.

Client Savvy’s customer feedback platform is purpose-built for project-based professional services firms like AEC, legal, accounting, and consulting. Unlike generic satisfaction survey tools, our patented Client Experience Indicator (CXI) ® scale uncovers hidden client pain points, identifying 380% more issues than traditional CSAT platforms. The solution gathers actionable feedback at key project milestones, helping firms course correct in real-time and drive improvements in client satisfaction, loyalty, and revenue.

Our platform boosts Net Promoter Scores by 17 points and reduces churn by 83%. With a closed-loop feedback system enhanced by AI and featuring integrated follow-up coaching, Client Savvy ensures that insights are continuously acted upon, transforming client experiences. By combining industry-specific insights with actionable data, our solution empowers firms to strengthen relationships, increase retention, and grow their business, making Client Savvy the partner you can rely on for measurable success in client experience.

Client Savvy is a company that specializes in providing client feedback and experience management solutions. Their platform helps businesses gather, analyze, and act on client insights to enhance satisfaction and drive growth. By offering tools for surveys, reporting, and client engagement, Client Savvy enables organizations to make informed decisions based on real-time feedback. For more information, visit their website at https://clientsavvy.com/.