Clerk.io Pros and Cons

I've been a customer of Clerk.io's for a long time now and have always been very happy with the product and company. I ran into a few problems while transitioning to a new website platform. The Clerk.io team swung into action leading to a stellar (re)onboarding process.

Stefan (who lead the onboarding exercise) helped guide me through the process and delivered both personably and technically well above expectation. Around the same time, I was involved in a number of onboarding processes with various platforms, and this one really stood out in terms of delivery.

For us, Clerk.io carries out all of the heavy-lifting when it comes to search to recommendations and search, so it has been entirely possible to integrate and forget. The company itself does not stand still - far from it - new features are added regularly and always in a 'safe' manner. I do not recall ever having issues with the product as a result of an update or new functionality. Review collected by and hosted on G2.com.

There genuinely is nothing - the onboarding process was pleasurable, and the longevity of my being a customer is testament to both the effectiveness of the product and the lack of issues. Review collected by and hosted on G2.com.

Clerk is user-friendly and provides excellent metrics. Not only improving our revenue and user experience but providing further analysis on how our customers use our website and where we can make improvements. Review collected by and hosted on G2.com.

There are no downsides, everything is excellent Review collected by and hosted on G2.com.

The effectiveness of it and the staff willing to help Review collected by and hosted on G2.com.

Like most things price - it's a bit on the steep side for my liking... Review collected by and hosted on G2.com.

The analytics regarding search, recommendations and audience breakdown. Integration on any ecommerce platform, including your own custom website build. Their range of offerings are incredible for A-B testing certain settings on your website to increase conversion rate and profit turnover. Analytics are real time and available for years past which is important for internal trend and sales analysis. The customer service is next to none amazing! Although we are yet to integrate email merchandising for Clerk.io we are very keen to start working with them on this. Review collected by and hosted on G2.com.

If I were to really nick pick, there is not much to dislike from their side. On a user kind of side, it perhaps takes a while to get to understand and learn, however the team is right there to assist in any way necessary. Review collected by and hosted on G2.com.

It works very good straight out off the box

the software is easy to use and hase een very insightfull dashboard

the AI is running at top speed (Skynet watch out:) Review collected by and hosted on G2.com.

Nothing worth mentioning, everything is up to code Review collected by and hosted on G2.com.

The software is BRILLIANT! The customer success team are very helpful and invested in helping us succeed. The support received makes it feel that they are a part of our team. The clerk dashboard is easy to use once you get your hands on it, and Mohammad is the best success manager! Review collected by and hosted on G2.com.

I hated the onboarding process. There was poor communication and it tainted my first experience. Review collected by and hosted on G2.com.

The results. One thing is that the backend is extremely easy to use, the support is second to none and ALWAYS there to help you make the most out of their software, but the results follow the rest of what this company stands for. Review collected by and hosted on G2.com.

Smaller thing, but only Credit card as payment option. Review collected by and hosted on G2.com.

It's an excellent way to give customers a more personal experience on your website, and there are so many great features on the platform to help you track this and make the user experience even better. You can also find out a lot about your audience. The platform is user-friendly, and the whole team is fantastic - so helpful, quick, and friendly! Review collected by and hosted on G2.com.

I haven't come across anything to dislike; they are working very hard to offer the best support to their customers. Review collected by and hosted on G2.com.

Since we implemented Clerk.io's search tool, we have seen a significant improvement in our conversion and bounce rates. We have a huge catalog of products, so their tool has been instrumental in leveraging the many different products we carry.

Customer support from Alex has been absolutely excellent - he made our integration seamless, is very responsive, and helpful every time I have needed assistance.

Mo, our Customer Sucess Manager, has been terrific as well - customer outreach, and holistic client support and guidance will help us take Clerk.io's tools to the next level for evern more revenue and retention gains.

Cannot receommend Clerkio's product and customer support enough. Thank you very much! Review collected by and hosted on G2.com.

Nothing so far! They have impressed us! Thanks again! Review collected by and hosted on G2.com.

We have been using Clerk for almost 3 years now and I have nothing but kind words. Such a shame 10 stars isn't an option here on Trustpilot. Because Clerk deserves that for the excellence they provide.

Clerk like any other software provider are not flawless technically. Like with most systems, bugs happen now and then, however you should not judge the bugs, but what comes after the bugs.

Clerk always go above and beyond to fix bugs and help out. Drawing from my past 15+ years of experience with software providers, they excell at support and customer service. I have never experienced anything like this before, it is such a pleasure to experience how every request is taken seriously and handled with a smile.

Anytime they make a promise to return on something, they do so.

And if you happen to get a hold of Josh, know that you've got a freaking superhero of a support-guy on your hands. Review collected by and hosted on G2.com.

It's kind of hard to find a thing to dislike, I really can't mention a thing. Review collected by and hosted on G2.com.