ClearlyRated Reviews & Product Details

I love how easy to use the dashboard is, being able to filter by partner, service line, even survey year to compare year over year responses. I also love that we are able to boast the Best of Accounting award.

Everything is easily exportable into excel or PDF, and the reports are beautifully pre-compiled by partner or brand.

The team is super easy and flexible to work with, everyone is very friendly and responsive when i have questions. Review collected by and hosted on G2.com.

I wish there were more customization options for our Firm's profile page, as well as branding/color options for the reports. We distribute these internally and would love for them to match our colors to be a part of larger internal presentations more easily. Review collected by and hosted on G2.com.

We've been working with ClearlyRated for 10 years to demonstrate the high level of service and client satifaction at our firm. I also appreciate that their services continue to evolve, delivering new value and benefits tailored to our industry goals. For example, ClearlyRated has SEO benefits. This is very important for our visibility and brand. Thank you to the ClearlyRated team and especially Zita! She's an all-star who ensures we take advantage of all of the great benefits of our partnership with ClearlyRated. Their customer support is top-notch! Review collected by and hosted on G2.com.

There is an annual fee. Some may find it expensive given that there are less expensive survey software options out there. But ClearlyRated is not just a survey tool. For us, it really highlights our industry expertise and it is a recognized, third party, statistically-valid survey that is respected in our industry. As a result it has demonstrated good ROI. Review collected by and hosted on G2.com.

The CS team (including operations) are extremely proactive and work hard to ensure client needs are addressed. Their response time is lightning fast and they are always friendly and polite. Review collected by and hosted on G2.com.

The product could use considerable improvement. I do know that there are items on their roadmap that are currently in the process of being implemented (such as integrations and data analysis), and I'm looking forward to those improvements. While the product itself is fairly simple and straightforward, it lacks quite a bit of depth that is required due to the sheer amount of data it's collecting and storing. I'd really like to see some improvements around categorization of open ended feedback, more analyitcal charts & graphs, and a "how-to" guide on how best to use the data each firm captures. Review collected by and hosted on G2.com.

ClearlyRated is a great tool to get feedback from both our Clients and Consultants that we put to work that is very easy to use. It doesn't take a lot of time to implement, as they have predefined survey questions that you can use, but we love that we can completely customize our survey questions as well. One of the things that we like best about the tool is the badges for the 'Best of Staffing' awards that we can share on our website and social media. We also like the ClearlyRated profile page, which helps to give us more exposure in Google search results and helps to promote our brand. I also cannot say enough good things about the customer support that we receive from our Customer Success Manager. She is always very helpful, quick to respond, and flexible if we need to make any changes to our surveys. Review collected by and hosted on G2.com.

The only challenge we have with ClearlyRated is finding the time to pull the contact list together and have our internal team promote the survey to ensure we get our targeted response rate. ClearlyRated has options available though that can help automate this process, so it is something we might look to explore in the future if we want to increase the frequency of our ClearlyRated surveys. Review collected by and hosted on G2.com.

The ClearlyRated team has been beyond helpful since I started working with them regarding our two main customer survey programs in 2012. They have excellent communication, go "above and beyond" with customer service, have participated in internal presentations and helped troubleshoot the majority of our requests! At this point, they're just as much friends as they are partners! Review collected by and hosted on G2.com.

The #1 thing we'd love more of is customized self-service reporting, which is in the works! Review collected by and hosted on G2.com.

The Account Manager and Product teams are VERY responsive to questions and requests. They take the time to listen, ask for feedback, and use those suggestions to make real changes that makes the user experience better. My Account Manager is always looking at our data to find potential issues or make suggestions for improvement. The site is easy to use and offers multiple reports so that the data collected can be easily shared and analyzed. There are very few issues with the links we send to clients and I can only think of one time that their site was down. Very reliable tech / survey partner! Review collected by and hosted on G2.com.

The more data we collect, the slower the website loads. We have a lot of data in there so it is understandable, but time is money so I would love to see the speed improved. Review collected by and hosted on G2.com.

Camille, our Customer Success Manager, is an absolute gem to work with. Her deep expertise and seamless coordination make every step of the process a breeze. Thanks to her, implementation is not just easy—it's enjoyable. She's full of insider tips to ensure we get the best results possible.

One feature I love is the ability to receive shoutouts for our recruiters. Sharing these internally has become a company-wide favorite, as everyone enjoys seeing our recruiters get the recognition they deserve for taking such great care of our travelers and delivering an outstanding customer experience. Review collected by and hosted on G2.com.

My least favorite thing about ClearlyRated is waiting for my results. Review collected by and hosted on G2.com.

As a staffing agency, client and talent feed back is extremely important to our business. Not only for current state processes, but greatly for the purposes of ongoing process improvement intitatives. Clearly Rated helps us get this in a structured , efficient, fair and secure way. To top it off, their client account managers - Specifically ours - Zita Flaherty is extremely helpful and supportive. She is always sharing the latest updates with us one a regular cadence and often makes valuable suggestions while listening to challenges that we may face at any given time. I cannot say enough good things about our experience with Clearly Rated! Review collected by and hosted on G2.com.

I have no negative or constructive feedback to report at this time. Review collected by and hosted on G2.com.

The ClearlyRated platform is incredibly user-friendly, making it easy to navigate even the most complex surveys. The support team is always ready to assist, ensuring everything runs smoothly. We've conducted large-scale surveys with their help, and the process has been seamless. The awards we’ve received through ClearlyRated have been a fantastic way to share and celebrate the positive feedback from our clients. Highly recommend! Review collected by and hosted on G2.com.

I only wish there were more analysis built into the survey results to help with reporting, but I have been told that is in the works! Review collected by and hosted on G2.com.

ClearlyRated has been an invaluable tool for our business, providing a streamlined and effective way to measure client satisfaction and showcase our strengths. Their Net Promoter Score (NPS) methodology offers clear, actionable insights that help us improve our services while reinforcing the trust we've built with our clients. Review collected by and hosted on G2.com.

Nothing comes to mind. Clearly Rated has been very attentive. Review collected by and hosted on G2.com.