I like the AI chatbot in CisionOne; it's actually pretty good and mostly can solve all my problems with step-by-step guides. I can ask it a specific question, and it gives me a very specific solution and guide on how to do the thing I want to do. It can also tell me if something is possible or not. We switched from Agility to CisionOne because we wanted better pitching capabilities, and that's something CisionOne does better. Review collected by and hosted on G2.com.

A lot of the contacts I want are not on the platform, which can be frustrating. Also, when I want to import a list, it doesn't let me import it with the outlet name, which is annoying because then I don't know where they work. Review collected by and hosted on G2.com.

I use CisionOne daily for monitoring the latest news mentions of my company, researching news outlets and journalists, and it helps me with monitoring past news that could influence issues. CisionOne provides clarity and quick responses when executives need information on journalists' past articles or average users of publications and aids in putting together quick, digestible reports. I really like the reporting and search options and appreciate the data management features. These tools help me make better and more informed decisions, providing accurate information to senior leadership about publications or past coverage of the company. Also, the initial setup was very easy for me, as I was already familiar with the platform. Review collected by and hosted on G2.com.

I wish there was a better way to have an overview of the data without extracting it. Once I tag my desired pieces of coverage, to have a quick overview with reach and other key information. I would like to see a quick pop-out chart. Review collected by and hosted on G2.com.

I like the database and the reporting is good. I think the database could be updated more regularly and their reps/customer service attention has really not been great over the last few years. We didn't even have a rep for several months because of turnover at their company and then had several in a short amount of time. Review collected by and hosted on G2.com.

the customer support aspect isn't great. See question earlier where I answer about revolving door of reps. Review collected by and hosted on G2.com.

I like the search and filter features to find journalists who best fit the content you are pitching. I like that you can easily toggle to see the journalist's latest stories to know if they would be a fit for coverage Review collected by and hosted on G2.com.

I wish the actual outreach platform were better equipped to send automated follow-ups and more user-friendly Review collected by and hosted on G2.com.

CisionOne is a reliable platform for PR needs. I like that I can easily build media lists and distribute press releases via email. It is also great for finding media mentions across all mediums. Review collected by and hosted on G2.com.

It would be nice to have better video clipping capabilities. Review collected by and hosted on G2.com.

I really like the instant insights dashboard and the instant insights or launch pad feature for a daily snapshot view. I also appreciate the daily emails and the weekly summary emails. The integration with our website is really helpful as it allows us to track how much coverage impacts our website visits and attention. The account team is really responsive and able to help, particularly in setting new search queries and correcting any errors. CisionOne successfully tracks global mentions and covers a broad range of media including TV and radio, unlike the previous platforms we used. Review collected by and hosted on G2.com.

I think there's quite a few errors, particularly with broad coverage like TV and radio. It really struggles to pick up various things sometimes, which makes reporting have quite a lot of discrepancy. If we know we're on television and it doesn't appear in CisionOne, it's usually because the AI hasn't picked up the correct naming or branding, which makes it a little bit difficult and slightly annoying. The manual adding of coverage could be improved as it's tricky to update. The new format of the insights dashboards is harder to use compared to what we had before. It might make my job easier if we could revert back to the old format. Also, the inability to store broadcast and radio clips and download them is difficult because we'd like to be able to keep these on file. Review collected by and hosted on G2.com.

I like the functionality of creating newsletters and automated reports, which allow us to consistently track how certain topics and people are appearing in the news. I also find it helpful how CisionOne lets us identify potential collaborators and people interested in our work. Review collected by and hosted on G2.com.

CisionOne is particularly bad at handling long requests for many searches at once. It's very difficult to track general trends when there are more than 20 searches at the same time, which is a challenge for us because our community has more than 1,000 members. Also, the initial setup was extremely difficult because we had to create many searches by hand, as there was no API or system to do it automatically. Review collected by and hosted on G2.com.

I use CisionOne the most for monitoring media and reports. It helps me create monthly insight reports in minutes, which used to take hours. It's easy to navigate and see media hits for our business school. The instant insight reports are pulled together online or into a PDF for quick sharing. They help me gather data, from coverage by media type to top articles. This helps me know what worked and what didn't, and improve next time. Plus, it's helpful information to share with leadership. I also don't remember any issues with the initial setup, so I consider it easy. Review collected by and hosted on G2.com.

In the instant insight reports, my logo doesn't show up. Instead, it's an image icon with "logo." I wish the date information in the reports were in U.S. format. Review collected by and hosted on G2.com.

I like the media monitoring function. It is useful and generally fairly straightforward to use. Review collected by and hosted on G2.com.

Many of the media contacts are out of date, and it is unclear to me what the process is for getting them updated or how often updates are made. There are contacts in cision that show a reporter at a publication that they have not been at for at least 18 months. I also really dislike that you do not regularly collect cell phone numbers any more. Review collected by and hosted on G2.com.

Coverage monitoring and all information being in one place Review collected by and hosted on G2.com.

Sometimes not all coverage is picked up despite their being brand mentions Review collected by and hosted on G2.com.