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I really enjoyed the versatility of the program for a mentorship program that paired graduate students with high schoolers. We were able to make the mentors and mentees each view discussion topics based off of our own monthly curriculum, and this facilitated monthly discussions very well. In addition, the staff at eMC were very helpful in setting up the website program, answering all of our questions, and consistently checking on our data to ensure we were getting the best return on our investment- they did not leave us on our own after purchasing a license.
Another thing that our team really enjoyed was the ability to integrate SurveyMonkey links into each month's discussion topic content for our program. The links for each month- relevant to mentors and mentees- were created by eMC staff, and this eased the burden on program administrators due to time constraints. These surveys gave our team a great idea on what was working, what was not working, and how to improve the program overall based on the input of both mentors and mentees. Review collected by and hosted on G2.com.
There were a lot of little pages that had to be traversed on the website to create our own monthly discussion topic posts for both mentor and mentee to see, so there was a little bit of clunkiness to the site on the admin side. Also, the matching process for pairing a mentor-mentee partnership with a discussion topic for each month would require us to individually match partnerships to a topic, which would take up a considerable amount of time.
Initially, during launch, the high school students in our program experienced issues logging into the site. Many of these issues may have occurred due to inadequate understanding of the website, or even minimal use of email inboxes. Review collected by and hosted on G2.com.
36 out of 37 Total Reviews for Chronus
Overall Review Sentiment for Chronus
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Chronus is good at ease of use. The screens are intuitive and easy to follow. The customer success team is good at responding to our questions and attending our regular status meetings. The dashboards and informatics are very nice and show the progression of the program's impact. The mentor/mentee matching structure is very good. The customizable fields and reports are good. Review collected by and hosted on G2.com.
There are a few things that I should get more information about before answering this, but I think that it is a bit confusing with the tracks and where the tracks need to be the same/aligned with other and where they can be different. I see that Chronus acquired Imperative. I just went through setting up a profile and can see that they start out with assessing my purpose which I assume is used to match me with a mentor. I like that model as well. Review collected by and hosted on G2.com.
Simple and intuitive design of the platform.
Great customer support from all departments like account management, customer success, system support and implemention team. Review collected by and hosted on G2.com.
Mentors are not able to see the match scores of mentees. Review collected by and hosted on G2.com.
The software is very easy to use, the company is forward thinking, and responds quickly to support requests. Everything you need to support and promote mentoring within your organization is available to you. Review collected by and hosted on G2.com.
With growth, I've had a number of company rep changes. Review collected by and hosted on G2.com.
It's a great way to centralize and coordinate a mentoring or similar program. Customer support has been helpful. Great surveying capabilites and customization, plus integration with Slack. Review collected by and hosted on G2.com.
We used it for an application that was not mentoring so some features didn't apply or weren't as helpful. Review collected by and hosted on G2.com.
The Chronus platform is nimble and accessible to organizations of all sizes. As a small, legal organization, we have been able to create a tailored mentoring experience for our users with ease of use for them and for us as administrators. Chronus has the best of both worlds: ready to plug and play out of the box and tailored to meet the needs of any mentoring program. Review collected by and hosted on G2.com.
Staff turnover at Chronus has been a bit of an issue lately but likely a result of the COVID reshuffle. Review collected by and hosted on G2.com.
The individual customer support offered allows us to continually advance and enhance our programs. The Chronus Team works with us consistently to address our needs. Review collected by and hosted on G2.com.
There are a few tools that could be improved for our needs, and due to the time we've used Chronus, there are new elements we may not be taking full advantage of. Chronus is currently working with us to accomplish these goals. Review collected by and hosted on G2.com.
The Chronus mentorship software is user-friendly for both the administrator and the end-users. The system is designed to facilitate the mentor relationship by providing automated prompts, email campaigns, surveys and reports generated by the system. It takes a heavy lift off the administrator. Regarding the initial build-out, the program is easy to brand and customize. The reporting and analytics generated by the system are informative and educate the administrators on the interest and needs of the participants. The support team members were knowledgeable, accessible, and friendly. Very sophisticated software. Review collected by and hosted on G2.com.
The branding took a bit of time, but overall was worth the effort. Review collected by and hosted on G2.com.
Reporting, matching and the customizable algorythm. Review collected by and hosted on G2.com.
We have had inconsistent customer service from time to time. The dashboard colors and look and feel are dated. Review collected by and hosted on G2.com.
The Dashboard and Bulk Matching features were used quite frequently, and the beauty of the platform is that it is highly customizable for an ERG to launch a program of any size. Review collected by and hosted on G2.com.
It is an undertaking to initiate and customize to the program design criteria. Review collected by and hosted on G2.com.
