ChiroTouch Pros and Cons

If I was a larger practice with multiple Doctors and rooms and billed insurance this software would be great. But for my simple 1 Doctor walk in practice it is too complicated from start to finish. Review collected by and hosted on G2.com.

How they sell it to you. It's like a car salesperson where they push you into a quick decision to receive any of their discounts. Then they make you sign a contract before you ever get to try out the software in real use. We tried it out for one weekend and it was too much for our simple practice so we tried to cancel our contract. We got no response to our left voice messages and with their chat support just kept hearing we will hear from a manager soon. It took 3 weeks to hear anything and they just said you signed a contract so try us out. Review collected by and hosted on G2.com.

Easy to use and navigate in the system without having to look too hard. Review collected by and hosted on G2.com.

You can't customize the reports and they don't all apply to what i need in a report. You can't customize the patient check-in screen. You have a to pay a lot to add on services that may be included with other EHR providers. Review collected by and hosted on G2.com.

It is so user-friendly, and if we ever have questions, the ChiroTouch team is very helpful. Review collected by and hosted on G2.com.

I have not had any issues that we weren't able to figure out. It is a wonderful program. Review collected by and hosted on G2.com.

ChiroTouch has everything you need for your practice. It does everything you need it to. Review collected by and hosted on G2.com.

The verification process for insurance isn't the best, but it does work. We see very few issues with things using ChiroTouch. Review collected by and hosted on G2.com.

ChiroTouch is very easy to use! However if you do happen to have questions about anything, you can use their super nice chat feature to get help! I also have had the privilege of working closely with Joy M. She handles our billing. She is always so quick to respond. She also helps teach me new aspects of ChiroTouch so that I can answer my own questions and help my staff better! We've had some frustrations with certain incidents in our billing and Joy is the main reason we have restored our faith in ChiroTouch. Love ya Joy! Review collected by and hosted on G2.com.

I don't really dislike anything. I'd like to be able to delete insurance types that we don't use anymore but overall it's a great software. Review collected by and hosted on G2.com.

Laurence Pepper at ChiroTouch Support.

I deal with Laurence Peppler on a monthly basis for general support questions I have regarding ChiroTouch. He is honestly the best team member you have. He is kind, patient, understanding and if he can't provide a solution he will always go away and find out. If it wasn't for Pep we would have given up and changed SW providers a long time ago. You guys need to look after him as he is the greatest asset to the team. Review collected by and hosted on G2.com.

The system is far too American. $ symbols are used and DOB is American. This needs to be changed for the UK Customer.

It is expensive, if you want help or support you have to pay monthly support fees. Review collected by and hosted on G2.com.

I liked them starting out 10 years ago. They were decent back then. Review collected by and hosted on G2.com.

It is hard for me to write this as I have been a client for 10 years, but I feel a moral obligation and I hope this stimulates improvement. Year after year, the service as gotten worse, they add more products that don't really work, they focus on sales rather than actual function. I recently switched to in house billing and added their InTouch feature for automated retention campaigns and they still do not work. They keep saying the next update will fix all the bugs and it only keeps getting worse. I am looking into other options to switch my whole platform to. Stay away. Review collected by and hosted on G2.com.

Chirotouch is easy to use that allowing multiple workstations to be integrated throughout the office Review collected by and hosted on G2.com.

Due to the fact that Chirotouch is a robust system there is a bit of a learning curve associated with However the customer support is the best! Review collected by and hosted on G2.com.

Chirotouch made it easy to input user information and review basic billing information. The layout was easy to read and made it easy to find what you were looking for quickly. It also allows for easy switching in between patients. Review collected by and hosted on G2.com.

Sometimes it wouldn’t load and tended to freeze. When this happened, we wouldn’t view the schedule or know who was coming in/out for appointments. Review collected by and hosted on G2.com.