Chekkit Pros and Cons

Chekkit is intuitive and easy to use. It has the power and functionality of a platform like Podium, but at a fraction of the cost. I've worked with them as the point of contact for an agency, and I've worked with them as a customer (where I'm managing reviews for my business). I can't say enough good things about the platform. Review collected by and hosted on G2.com.

I wish the Surveys (called "Questionnaire") functionality was a bit more robust. Other than that, I'm really struggling to find anything critical to say about it. Review collected by and hosted on G2.com.

I like how our hole staff can see the text and history. It is very easy to use and you can answer at any time, work related and get info and pictures that are needed for service. Review collected by and hosted on G2.com.

When I don't use it daily. My coworker's can really tell the different in my lack of work. So it’s just a self reflection on me not Chekkit. So thank you Chekkit of the bettering me. Review collected by and hosted on G2.com.

A few things we love about Chekkit: 1. We can send and receive pictures to and from customers and employees. 2. We love the option to use the smart replies when someone asks a question, that we frequently get. 3. Chekkit lets us EASILY send review invitations, see al of our reviews, and let us respond to them right from the Chekkit website/app! Review collected by and hosted on G2.com.

The only downside of Chekkit that we can think of is not being able to send multiple pictures at a time. We don't think there is anything else that needs improvement! Review collected by and hosted on G2.com.

I love that I can have the app right on my phone and I can access it 24 hours a day and communicate with all of my customers with such each. Chekkit has helped me grow my reviews up to almost 500. Review collected by and hosted on G2.com.

I honestly don't have any dislikes with Chekkit. I refer all my business friends to check it out and try to implement it with their business, because I know it works and is easy to use. Review collected by and hosted on G2.com.

Ease of use. Chekkit is very easy to use, my staff learned how to use it in minutes. It allows us to communicate with our clients in the manner in which clients are used to communicating with their friends and families every day. It allows us to attach documents and pictures. What is there not to love. Review collected by and hosted on G2.com.

I guess that the only thing is that updating a contact name (spelling) is not done in the manner in which is the most "intuitive". I mean it is easy, you just go to the far right and click and type but the most intuitive way would be to click on it at the center. Anyway, food for thought. Review collected by and hosted on G2.com.

The value you get from the reviews vs. the cost of Chekkit does not compare to any other type of marketing material. Best pick by far! Using the video chat for an onsite set of eyes saves us & our clients hundreds. Review collected by and hosted on G2.com.

I don't really see anything that could be considered a downside, but the payments option is one we do not need. Review collected by and hosted on G2.com.

The app is very easy to use. We've doubled our reviews to over 300 since we started using Chekkit. I also love being able to text and receive text from customers using our store number. Review collected by and hosted on G2.com.

I wish the website/app can select who is sending the text instead of having to log out and log in again using a different account for the different users in my team. We all share two computers in the store, and it's very tedious to do so. Review collected by and hosted on G2.com.

I enjoy chekkit because it presents an avenue for potential customers to ask questions and have them answered in a timely manner without compromising their need for privacy. Review collected by and hosted on G2.com.

The system doesn't give me the opportunity to set reminders for myself to follow up with clients after the initial message is received. I would recommend a calendar that allows manual entry of events and follow-up tasks. Review collected by and hosted on G2.com.

We've worked with other platforms in the past and have found Chekkit to consistently be the easiest company to work with, have the fairest pricing, and overall be a great value for the spend. Review collected by and hosted on G2.com.

As a multi-location business with shared social media platforms, one missing functionality would be to transfer messages which originate from social media or the web between locations. While we appreciate having multiple numbers for texting functionalities, it creates back-end complexities to only be able to direct web inquiries or FB messages to a single store. Review collected by and hosted on G2.com.

Before Chekkit, I used another product. I loved how easy it was to use, and the price point (monthly payments) fit my budget nicely. I have referred them many times. Review collected by and hosted on G2.com.

When messaging multiple people, it gets hard to manage which conversations need responses or follow ups. Perhaps change the layout of the page and allow to move conversations into other groups, ie "Current/Hot, Follow Up/Warm, Reminder/Cold". Review collected by and hosted on G2.com.