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I like that the program tries to make contacting the customer very easy and efficient. It is a great tool to contact people in bulk, or if you need to send a basic generic template to customers. Review collected by and hosted on G2.com.
I find that the program runs fine, though I think the worst aspect of this program is its need to ask for a review in the first place. If the product is good, people will talk about it. There would be no need to ask for reviews Review collected by and hosted on G2.com.
152 out of 153 Total Reviews for Chekkit
Overall Review Sentiment for Chekkit
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Awesome software. Does exactly what is needed without any issues. Great company, great customer service, great technical support, lots of attention to detail, and exceptional care and dedication from Dan and the entire team at Chekkit! The software is easy to use and it's been smooth sailing for us since we started using it. Highly recommend! Review collected by and hosted on G2.com.
To be honest, haven't had any issues with Chekkit in years and we continue to use it for all our locations. Review collected by and hosted on G2.com.
My ability to communicate with clients has enhanced thanks to the live chat. Chekkit is simple to use and provides excellent customer service. Customers adore it, and it's also reasonably priced. The options available, such as the ability to attach photographs and documents, have made maintaining my business really simple. Review collected by and hosted on G2.com.
It can be frustrating at times to understand how to use the platform because we are still in the learning process. Automation would be much better off if they had pre-assigned name tags rather than being left blank. After receiving an automated text, we need to do some more research to locate the consumer. Review collected by and hosted on G2.com.
I really like the live chat on this platform. I can communicate with my clients very easily. Customer support is excellent. It is very easy to use. Chikkit is very affordable, which is attracting my clients. It is very easy to navigate and has a lot of options. It is very useful to attach images and documents. Review collected by and hosted on G2.com.
There is nothing much to dislike. Everything is fine. It is a very popular platform. Sometimes getting the message across to the sales team members becomes a little difficult. If you can solve these small problems, this platform will go much further. Review collected by and hosted on G2.com.
The tool is very easy to use. We use it for multiple teams and locations. User-friendly platform and produces great results with our customers. Review collected by and hosted on G2.com.
We do not have any downsides. I have not heard any complaints from my team. Review collected by and hosted on G2.com.
Automations have sped up our work time around, Texting for collections has proven 45% better results than calling, Using texting to send pictures and short video calls has allowed us to have a more personalized customer experience Review collected by and hosted on G2.com.
Learning the platform has been relatively user-friendly, We are still learning how to get around the platform causing some frustrations at times. I would love to see Automations have name tags already assigned to them vs being blank, We have to dig a little more to figure out who the customer is after an automated text. Review collected by and hosted on G2.com.
Superior product than the competition. Customer support is great and its price is much lower that Podium! Review collected by and hosted on G2.com.
There is nothing I can say. It's just great! Review collected by and hosted on G2.com.
Checkkit seems to help us most with keeping good customer relations. If a customer needs something specific, it will be thrown into Chekkit for sales to hop on and accomplish. It has streamlined this kind of communication at my store. Review collected by and hosted on G2.com.
Truthfully, I have not thought about what could be wrong with Chekkit as it accomplishes things for us daily. This app works EXACTLY how we need it to, so to try and come up with a negative aspect would just be false! Review collected by and hosted on G2.com.
Cost - Chekkit provides the most value for the money for this type of service. This is compared to many vendors providing texting type services. The next thing we like the best is the ease of use. I have many of my team members using this platform at the same time and there is very little friction across the board. Our clients love being able to text us! Review collected by and hosted on G2.com.
Everyone associated with the chekkit number gets notifed of every message that comes in. There may be a work around for this or a better way to use the platform that we are unaware of. Review collected by and hosted on G2.com.
Let me start by saying Kianna was remarkable in explaining Chekkit and going over all the functions during the demo. Then Lewis helped us with the onboarding process and was even more helpful. Lewis went above and beyond to assist with additional options we were looking for. Also, Lewis being available as a direct contact whenever we have questions is beyond the type of customer service anyone could ask for. We are very excited to partner with Chekkit and really happy with our decision. Review collected by and hosted on G2.com.
I really can't say anything that I dislike. I'm excited to see more options come available in the future. With that said, I asked about having a Group Chat for internal use for our staff members. Lewis was real excited about the idea and reached out to the dev team. Although it's not an option right now I hope to see it at some point. Review collected by and hosted on G2.com.
