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Chatway Live Chat Reviews & Product Details - Page 2

Chatway Live Chat Overview

What is Chatway Live Chat?

Chatway transforms online customer interactions with its live chat product for websites. Offering real-time communication, customizable widgets, and intelligent chatbots, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage, resolve issues, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

Chatway Live Chat Details
Languages Supported
Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Chatway is a live chat product for website. Use Chatway to engage customers over live chat, address their concerns and provide swift assistance when they need it the most.


Seller Details
Seller
Chatway
Year Founded
2014
HQ Location
Tel Aviv, IL
Twitter
@chatway_inc
12 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Description

Keep your groups organized and productiveChatway is a business chat platform that enables teams to translate workplace conversations into easily manageable action items and work related material. Communicate effectively with your contacts and groups through more than chat messaging. Group manage shared cloud storage, co-author notes, organize group tasks with group to-do lists and save important locations.


GD
Overview Provided by:

Recent Chatway Live Chat Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Honest recommendation for the tool"
Easy to navigate, to setup and use. It great that you have so many options for customization (paid version). They have great live chat support, hel...
MV
Melissa V.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great app!"
It’s an app you use. You receive notifications on your phone like a message, and you can respond to your customer immediately.
SW
Safari W.Small-Business (50 or fewer emp.)
5.0 out of 5
"User friendly live chat app"
Chatway live chat is very easy to use, integrated into my Big Cartel site quickly and seemlessly. It looks professional and has may customizable op...
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Chatway Live Chat Media

Chatway Live Chat Demo - Live chat for your website
Live chat with your website's visitors
Chatway Live Chat Demo - Add FAQ and reduce the number of support tickets
Add FAQ to your live chat widget
Chatway Live Chat Demo - Canned responses and saved replies for your most frequent questions
Canned responses from your live chat dashboard
Chatway Live Chat Demo - Native iOS and Android mobile apps
Chat on the go with your website's visitors
Chatway Live Chat Demo - Collaborate with your team
Invite agents to your live chat dashboard
Chatway Live Chat Demo - Get the full picture
Check all tickets related to your customers for a full picture
Answer a few questions to help the Chatway Live Chat community
Have you used Chatway Live Chat before?
Yes

43 Chatway Live Chat Reviews

4.9 out of 5
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43 Chatway Live Chat Reviews
4.9 out of 5
43 Chatway Live Chat Reviews
4.9 out of 5

Chatway Live Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Chatway Live ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Naomey R.
NR
IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

It can be accessed anytime, anyhere

i love it's proficiency

The customer support is amazing Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

The pricing for the pro feature is quite high, but i love that it gives access to 14days free trial. Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

The communication with the audience is done with ease now Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

Possibilities and ease of use, customer support Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

There is not something that come to my mind but it is a great suggestion and if more free option better would be Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

they are solving straightforward the problem and we are getting real data Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

Very simple and user friendly

everything went well Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

Application is running slowly

Maybe later there will be more complete notification settings Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

Very simple

I get along well with people Review collected by and hosted on G2.com.

Kelly H.
KH
Artisan/owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

Chatway is so easy to use! I love that it is offered through my Big Cartel shop. It's convenient to actively communicate with my customers. Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

I haven't experienced a downside. Still new with product. Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

Quick customer communication and product questions. Review collected by and hosted on G2.com.

Yang W.
YW
senior web front-end engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

I like it very much. Especially after I know that custom data could be added by script.

It seems we will use it everyday in future. I think it's a right choice.

I'm 100% going to ask my boss to pay for it before the trial ends. Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

Currently no found yet.

Basiclly it satisfied all our needs. Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

It allows us to chat with our customers. This is very important for us. Currently it works very well. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

The chat app is great, I have tested it and I love the convenience of the mobile app. I do not have much traffic yet but I look forward to using it. Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

So far nothing yet. As I am still on the free version Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

Visitors to my site can quickly contact us and are able to get help instantly. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
TL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Chatway Live Chat?

Chatway Live Chat has been a game changer for our customer service experience! The platform is incredibly user friendly, allowing us to engage with our customers in real time seamlessly Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

Chatway Live Chat has been a game changer for our customer service experience! The platform is incredibly user friendly, allowing us to engage with our customers in real time seamlessly Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

NO Majore problem Review collected by and hosted on G2.com.

Verified User in Glass, Ceramics & Concrete
UG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Chatway Live Chat?

Chatway Live Chat is easy to install and has all the features at an affordable price. I was also very happy with the customer service provided.

I would definately recommend this app if you need a live chat without the large price tag. Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

I have been using Live Chat and have seen no issues at the moment. Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

I am able to assist my customers quickly with question they may have about a product. Review collected by and hosted on G2.com.

FZ
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Chatway Live Chat?

How easy it is to use and the ease of setting it up Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

There is nothing i don't like about chatway Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

It's solving how difficult it can sometimes be for consumers to get in touch with the business Review collected by and hosted on G2.com.

TG
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatway Live Chat?

Really solid live chat and helpdesk software. The interface is clean and simple and much better than all the other providers I tested. Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

I don't dislike anything. The software and customer service is good. Nothing to dislike. Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

It's allowing me to connect with potential leads for my web design company. It's so much faster than email and allows me to get the ball rolling with potential customers much quicker. Review collected by and hosted on G2.com.