Chatway Live Chat Features
What are the features of Chatway Live Chat?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Chatway Live Chat Categories on G2
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Communication
Pop-up Chat | As reported in 38 Chatway Live Chat reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 98% (Based on 38 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 37 reviewers of Chatway Live Chat have provided feedback on this feature. | 95% (Based on 37 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. 35 reviewers of Chatway Live Chat have provided feedback on this feature. | 93% (Based on 35 reviews) | |
In-App Messaging | As reported in 36 Chatway Live Chat reviews. Allows for live chat to be enabled within the app for customer help. | 95% (Based on 36 reviews) | |
Co-Browsing | As reported in 32 Chatway Live Chat reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 84% (Based on 32 reviews) |
Internal Use
Customization | Based on 37 Chatway Live Chat reviews. Allows users to customize chat colors, text, logos, and branding. | 92% (Based on 37 reviews) | |
Conversation Archiving | As reported in 36 Chatway Live Chat reviews. Archives conversations in a separate location for later reference. | 91% (Based on 36 reviews) | |
Lead Development | Based on 35 Chatway Live Chat reviews. Enables employees to denote potential customers. | 90% (Based on 35 reviews) | |
Knowledge Base | Based on 34 Chatway Live Chat reviews. Establishes a knowledge base for employee reference during conversations. | 90% (Based on 34 reviews) | |
Team Inbox | Based on 34 Chatway Live Chat reviews. Provides a central location for help requests, helping employees respond sooner. | 88% (Based on 34 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 34 reviewers of Chatway Live Chat have provided feedback on this feature. | 91% (Based on 34 reviews) |
