Chargebee Reviews & Product Details

Feels like i can provide an enterprise-grade billing experience to my clients even though i am a small business. The level of customisation achievable is excellent and i always know that once my subscriptions are set up correctly, bills and emails will always go out correctly, and they always deliver (which is important in todays anti-spam email filter world) Review collected by and hosted on G2.com.

The level of customisation achievable is excellent however some times in can be overly complex for my needs and i get myself tied up in knots, needing a call with support to set non-standard items up for me. Support staff are hit and miss.

Bhaskar Anand, from the Solutions Team cares a lot and is a deep expert on chargebee with great judgement/common sense. Ask for Bhaskar :) Review collected by and hosted on G2.com.

As a software developer integrating Chargebee for the Netherlands, I appreciate how well it handles our monthly and yearly subscriptions, especially with IDEAL support. The webhook documentation is generally well-structured, making it easier to integrate with our system. Review collected by and hosted on G2.com.

The documentation for the Consulting API seems outdated—I’ve never seen the pattern they use before, making integration less intuitive. Additionally, the lack of an installment solution at the product level is a major limitation. Currently, installments are only available at the invoice level, requiring a workaround to update the payment type after the invoice is generated. This adds unnecessary complexity and makes managing installment-based subscriptions more difficult than it should be. Review collected by and hosted on G2.com.

I really appreciate how easy Chargebee makes managing subscriptions and billing. The platform is intuitive and saves a lot of time by automating processes that would otherwise be a hassle. I also love their customer support – they’re always quick to respond and really helpful whenever I run into any issues. Review collected by and hosted on G2.com.

One thing I’d love to see improved is the reporting features. They’re functional, but sometimes they’re not as customizable as I’d like, and it can take a bit more work to get the data I need. I’ve also noticed a few hiccups with integrations, especially when syncing with some of my third-party tools. Review collected by and hosted on G2.com.

Chargebee is our system of record for subscription management. It's a great central resource to ensure that we know what a customer has purchased, paid and other relevant financial and payment matters over time. I like the ability to set up automated messages for a variety of customer purchase and payment scenarios. Review collected by and hosted on G2.com.

I wish Chargebee could improve:

- ease of use in building reports

- notifications: we've had issues with users not receiving their notifications and have had to manually pull these to be sent via other systems

- entitlements being stuck in system: I would love to be able to use an API to get entitlements from Chargebee into CRM and other systems in use by our team Review collected by and hosted on G2.com.

i have not been happy with using the product Review collected by and hosted on G2.com.

We are are tech startup that has been lied to since starting our account. After paying $400/month for over 2 years i finally found out about the started plan with no upfront cost and as a prerevenue company this would have been immensely better. after requesting to switch we were delayed and invoiced at the paid plan pricing and after objecting to the invoices our account was diabablized and we could not access the account. One of our ealy adopter clients messaged asking not to renew her annual plan after being diagnosed with cancer and i cannot access the account to cancel her subscription! This is terrible. Review collected by and hosted on G2.com.

The in-app features like dunning and one-time invoicing have been really useful for us to easily collect one-time charges from customers. The entity management feature which allows us to control customer creation and handle invoices effortlessly. Chargebee’s latest beta feature, e-invoicing, has significantly reduced our manual effort required for filing invoices. Now, we can simply enable it, and Chargebee takes care of the rest.

We use Chargebee for our daily signup, plan management, and recurring management. When talking about API integration with our system, it works well, and they have the best API documentation.

Also, I want to add that Chargebee has a great UI across all sections, like the checkout portals. We use the in-app checkout portal on our end to collect data. Whenever we need to implement any feature, their API documentation is extremely helpful. Chargebee's implementation process is straightforward and user-friendly. The platform provides clear documentation, and the setup guides make it easy to integrate with our existing systems. Review collected by and hosted on G2.com.

Sometimes, support doesn’t have the answers we’re looking for, especially when it comes to customizing certain features to fit our needs. For example, with the 'Invoice status – Not Paid,' we wanted the option for one-time invoices to auto-void if payment fails, either through a workflow or a setting. However, this was not possible, and support denied the request. While I understand this feature can be updated via API, it would be much better to have a workflow rule to handle this automatically. I know they also have certain limitation. Review collected by and hosted on G2.com.

Chargebee has been an excellent asset to the company and filled the need we had perfectly! When we implemented a new group of subscription-based products, we also needed to implement a new method of managing these products for customers and Chargebee's flexibility with going monthly, every three months, quarterly, annually, etc was really the biggest sell for us. We've had minimal issues integrating with our already-existing software such as Salesforce and our internal C# applications using Chargebee's API, and when we did run into confusion that their documentation couldn't resolve, the customer support team has always been very responsive and helpful! Review collected by and hosted on G2.com.

I've had a few minor complaints here and there, but most have been resolved as Chargebee continues to update their product and features. Any issues I've run into have been resolved with a ticket to the support team. Review collected by and hosted on G2.com.

Chargebee UI is so simple to use and you get almost every required details from their customer and subscription page. The best part of Chargebee is how innovative their timeline feature is for development. With timeline feature, you can replicate almost every aspect of real subscription and payment scenario with ease. With webhooks, you can easily replay it manually if there is any issue. Chargebee also provide logs of all the events, including email, which helps a lot in day to day cases. The activity logs data is also something that is of immense importance to us and it is so easy to read the logs on who and what changed over the time period. Review collected by and hosted on G2.com.

The only issue I faced with Chargebee is the removal of the timeline enabled test account without notice. We had to reach out to the customer support to enable it back again and it took few days to resolve. It hampered our development process. Review collected by and hosted on G2.com.

Chargebee is a really flexible platform for subscription management that’s always evolving. The customer support team is outstanding: they respond quickly and efficiently, always ready to solve any issues. They’ve often unlocked new features in development for us to test, or advised us on best practices tailored to our specific needs.

Technically, it integrates seamlessly with other platforms. Its API and webhook system are highly developed, making it easy to adapt to various workflows and business requirements. It’s an essential tool for anyone looking for a robust and versatile subscription management solution. Review collected by and hosted on G2.com.

Chargebee still has some limitations with integration to payment gateways in certain regions, especially in Latin America. This is an area where there’s still much room for growth. Review collected by and hosted on G2.com.

Every time I think of something that we need, I research if Chargebee supports it and I'm happy to find that it does. I also like how their pricing model seems to be quite clear. Being able to use it for free up to a certain amount of revenue charged has been a great way for our small start up to test it out. Review collected by and hosted on G2.com.

I haven't looked too much so maybe this exists but it would be nice to see some common use case documentation. For example, what is the exact process for getting a bulk subscription (i.e. a bunch of licenses associated with one account) into Chargebee. The sales rep I spoke with provided some good ideas but seeing the documentation would be helpful. Review collected by and hosted on G2.com.