Change Healthcare Pros and Cons

That we can get EOB's from our insurance companies. Review collected by and hosted on G2.com.

Very difficult to get ahold of anyone in the correct department. The communication is very poor from this company. I must say the Change Healthcare attack was an absolute nightmare. I do not think any company should be able to be as large as they are and not have an repercussions for this disaster. I try anything I can to not have to deal with this disaster of a company. I truly believe they should be held responsible for so many providers closing their doors. They "offered" a remedy, if that is what you want to call it. They said the providers could get a loan. We have a provider that bills out 400k a year. This provider was offered a whole $120.00!!! This is for months of claims. I would not touch this company to save our company. Review collected by and hosted on G2.com.

The UI is customizable and can be easily integrated with EHR system. Review collected by and hosted on G2.com.

Frequent Organizational Changes: Employees have reported that the company undergoes frequent restructuring and changes in management, which can create instability and confusion.

Workload and Pressure: High workloads and significant pressure to meet targets can lead to stress and burnout among employees.

Limited Career Growth: Some employees feel there are limited opportunities for career advancement and professional growth within the company.

Outdated Technology: There are complaints about the use of outdated or inefficient technology systems, which can hinder productivity. Review collected by and hosted on G2.com.

They were able to connect to our server and process payments through the same platform we used to process credit card payments through our practice management software. By doing this, we can avoid costly credit card processing fees. Review collected by and hosted on G2.com.

We did not have to reach out to support often (a plus), but when we did, it was painstaking. Almost impossible to reach the direct department you are looking for because there are so many different services offered through Change Healthcare. Additionally, I reached out to them recently as I was interested in utilizing one of their other services. I was told that the salesperson could not communicate with me because they have an agreement that prevents them from selling services directly to customers of our practice management software. I was confused and puzzled by how a company could turn away business of any kind, especially when we are already customers of theirs BECAUSE of our practice management software. Review collected by and hosted on G2.com.

Always evolving and updating means they always fixing bugs Review collected by and hosted on G2.com.

Always evolving and updating makes it difficult to keep up Review collected by and hosted on G2.com.

ERA enrollments are genuinely easy and straight forward with detailed instructions Review collected by and hosted on G2.com.

TERRIBLE OUTSOURCED customer service center. No internal communications. No one knows who does what, so expect multiple transfers. Constantly changing their internal policies makes it difficult to keep up with their ever-changing requirements. Customer service Reps claim they don't have supervisors. EFT enrollment for Claims & Denials Advisor and National Payments Connector is a nightmare. Multiple platforms for EFT enrollment is completely unnecessary. Absolutely ridiculous!! They will reject EFT enrollment for any & every reason. They claim information is missing even though the enrollment application was filled out in full. Review collected by and hosted on G2.com.

It's a well established company. They can reach out to the payer if the payer rejected the claim. Review collected by and hosted on G2.com.

Horrible customer service. If there is any urgent issue, all they will do is open a ticket. There is no one you can talk to that will make sure your issue will be taken care of right away Review collected by and hosted on G2.com.

Best part of change Healthcare is enrollment which is very smooth and very fast if we so today it happens in range 15 to 30 days and we start getti g the ERas as a clearing house it is good Review collected by and hosted on G2.com.

Product dislike sometimes when we submit the claim sto change Healthcare it stuck in the portal and we do not get the status and if sometime we try to find out the solution we did not get the reference number Review collected by and hosted on G2.com.

Patients and clinic members data is also looked after & i love the interface which is very easy. it also uses API which gives it a edge over others.Follow ups are also easy now Review collected by and hosted on G2.com.

Thing which i dont like about change healthcare office is how they always try to oversell their products and services. always pushy to offer add on products which won't be the use case Review collected by and hosted on G2.com.

The wide portfolio of the products to complete the vicious circle of healthcare optimization . I particularly am interested in the solutions for population health management Review collected by and hosted on G2.com.

Integration and onboarding with existing systems can be improved Review collected by and hosted on G2.com.

Enrollment became so easy. Now we don't have to wait for weeks to enroll any provider. Review collected by and hosted on G2.com.

Their support should be more courteous. If they work and improve their support them it will become best in the market. Review collected by and hosted on G2.com.