App integration into the Touchpoint platform Review collected by and hosted on G2.com.

The building of sites are not user friendly. It is not an intuitive platform. Review collected by and hosted on G2.com.

Certain's reporting capabilities are impressively robust. We can quickly generate reports and share live report links with others. The change report is our favorite feature. After locking a report, it only displays updates, clearly highlighting what has changed. This makes it much easier for us to identify and communicate necessary updates to hotels and catering teams.

The customer service team is also excellent. I have worked with the same representatives for several years, and they are familiar with both me and our specific needs. Review collected by and hosted on G2.com.

At times, there are several places where changes need to be made to achieve the desired result. Because it is highly customizable, it isn't exactly plug and play, which can occasionally mean it takes longer to resolve an issue. Review collected by and hosted on G2.com.

I have found their Customer Support to be very good. I needed help setting up two reports. I provided the fields that I needed and before I knew it, they had created the two reports and put them in my event. Very quickly understood what I needed and delivered. Very impressed. Review collected by and hosted on G2.com.

I'm in the learning curve and enjoy understanding more and more about Certain every day. Review collected by and hosted on G2.com.

The collaboration, partnership, and willingness to work together to understand requirements and needs have been impressive. The company demonstrates significant tenure and expertise with the product. They offer more than just a registration system; it is a fully functioning platform capable of meeting your needs, provided you understand and can clearly communicate your company's priorities.

They have great integration capabilities with additional modules. Review collected by and hosted on G2.com.

There may be a learning curve, but it's made much easier thanks to the support team they have in place. Review collected by and hosted on G2.com.

I like the look and feel of the platform. Most of the features are easy to use once learned. The Certain help desk is fast and thorough when helping with issues. Review collected by and hosted on G2.com.

The system tends to be somewhat sensitive. When I add templates to the website, even a minor error like an extra space can cause the entire site to fail. Review collected by and hosted on G2.com.

It fulfills all my requirements for a registration platform Review collected by and hosted on G2.com.

Sometimes the platform seems clunky on how to update certain things. Also it is helpful to have some coding knowledge which most don’t have Review collected by and hosted on G2.com.

Certain is simple to use, it generates good reports. it is easy to create items Review collected by and hosted on G2.com.

You cannot search by Expedition number, you need to search a reservation by some other way, last name, city, etc. Review collected by and hosted on G2.com.

The system is very robust and flexible, allowing us to create sites and reg forms that fit a variety of client requirements. Review collected by and hosted on G2.com.

While I like Touchpoint as a mobile app in general, I wish it felt more natively integrated with the main Certain Platform. Review collected by and hosted on G2.com.

Ease of use, quick access to tech support, friendliness of staff, fantastic product and a great way to share information about our conferences. Review collected by and hosted on G2.com.

I sometimes have to find workarounds to what I need the website to do, but the support staff are always quick to reply and steer me in the right direction or offer up a better solution! Review collected by and hosted on G2.com.

Easy to use and good functionality. Good interface as well. Review collected by and hosted on G2.com.

Nothing so far! Love the platform and the capabiilties. Review collected by and hosted on G2.com.