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Certain Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Certain Media

Certain Demo - Event Management
With Certain, events go beyond logistics. Our enterprise-grade platform helps you orchestrate seamless attendee journeys, personalize every interaction with AI, and connect engagement data to sales and marketing. From intimate roundtables to global conferences, bring your brand to life across...
Certain Demo - Attendee Check-in
Easily check-in attendees with simple swipe.
Certain Demo - Touchpoint Mobile App
Certain Touchpoint is an Event Mobile App that delivers personalized event experiences at any scale. From tailored agendas to smart content and meeting suggestions, every interaction becomes a chance to understand attendees better and drive results.
Certain Demo - Event Advisor
Certain Event Advisor monitors each attendee’s profile, goals, interests, and in-event behavior to recommend the sessions, exhibits, and networking opportunities that matter most. With one click, overwhelming event agendas are turned into clear, high-impact event journeys.
Certain Demo - Signal Data Orchestration
Unleash the power of your event data. Move your event data anywhere, anytime throughout your technology stack with the industry's first real-time event data platform. With two-way integration into marketing automation platforms, Certain seamlessly captures high-intent data across all global e...
Certain Demo - Event Intelligence
Use your event data to improve ROI across all your events. Get high intent data to make better decisions.
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Play Certain Video
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Play Certain Video
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Play Certain Video
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
Play Certain Video
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
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Certain Reviews (120)

Reviews

Certain Reviews (120)

4.4
120 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its excellent customer support and customization options, which help them tailor event management to their specific needs. Many find the platform user-friendly once they overcome the initial learning curve, although some note that it can be complex for beginners. Overall, the responsive support team significantly enhances the user experience.

Pros & Cons

Generated from real user reviews
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Verified User in Non-Profit Organization Management
AN
Enterprise (> 1000 emp.)
"Exceptional Collaboration and Expertise with a Robust Platform"
What do you like best about Certain?

The collaboration, partnership, and willingness to work together to understand requirements and needs have been impressive. The company demonstrates significant tenure and expertise with the product. They offer more than just a registration system; it is a fully functioning platform capable of meeting your needs, provided you understand and can clearly communicate your company's priorities.

They have great integration capabilities with additional modules. Review collected by and hosted on G2.com.

What do you dislike about Certain?

There may be a learning curve, but it's made much easier thanks to the support team they have in place. Review collected by and hosted on G2.com.

TM
Program Manager
Enterprise (> 1000 emp.)
"Sleek Design and User-Friendly Features with Excellent Support"
What do you like best about Certain?

I like the look and feel of the platform. Most of the features are easy to use once learned. The Certain help desk is fast and thorough when helping with issues. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The system tends to be somewhat sensitive. When I add templates to the website, even a minor error like an extra space can cause the entire site to fail. Review collected by and hosted on G2.com.

Joanne G.
JG
Field Marketing Manager
Enterprise (> 1000 emp.)
"Meets All Our Registration Needs"
What do you like best about Certain?

It fulfills all my requirements for a registration platform Review collected by and hosted on G2.com.

What do you dislike about Certain?

Sometimes the platform seems clunky on how to update certain things. Also it is helpful to have some coding knowledge which most don’t have Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services
UR
Mid-Market (51-1000 emp.)
"Certain is OK"
What do you like best about Certain?

Certain is simple to use, it generates good reports. it is easy to create items Review collected by and hosted on G2.com.

What do you dislike about Certain?

You cannot search by Expedition number, you need to search a reservation by some other way, last name, city, etc. Review collected by and hosted on G2.com.

Christina R.
CR
President and CCO
Small-Business (50 or fewer emp.)
"Certain Platform Review"
What do you like best about Certain?

The system is very robust and flexible, allowing us to create sites and reg forms that fit a variety of client requirements. Review collected by and hosted on G2.com.

What do you dislike about Certain?

While I like Touchpoint as a mobile app in general, I wish it felt more natively integrated with the main Certain Platform. Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Small-Business (50 or fewer emp.)
"Uniform Platform for Virtual Event Planning"
What do you like best about Certain?

I like that the platform is uniform for all events, making it easy to navigate once familiar. Review collected by and hosted on G2.com.

What do you dislike about Certain?

I dislike that our company is not able to make the changes best for our population due to limitations with the system (feedback). We work with thousands of students every few months and hit many road blocks. Review collected by and hosted on G2.com.

Rachel H.
RH
Digital Content Development & IT Integration Specialist
Mid-Market (51-1000 emp.)
"Customer Service is CERTAINly fantastic!"
What do you like best about Certain?

The customer service is wonderful. I can always get someone via email or on the phone if needed. Review collected by and hosted on G2.com.

What do you dislike about Certain?

A few app features are a bit wonky for our business to use. Review collected by and hosted on G2.com.

Mahon H.
MH
Clinical Operations Coordinator
Small-Business (50 or fewer emp.)
"Certain Is Amazing and easy to use!"
What do you like best about Certain?

Ease of use, quick access to tech support, friendliness of staff, fantastic product and a great way to share information about our conferences. Review collected by and hosted on G2.com.

What do you dislike about Certain?

I sometimes have to find workarounds to what I need the website to do, but the support staff are always quick to reply and steer me in the right direction or offer up a better solution! Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Mid-Market (51-1000 emp.)
"Too Complicated: Hidden Functions and Confusing Navigation"
What do you like best about Certain?

The connection between Certain and Touchpoint. Also the customer service. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The platform feels too complicated, and many of the functions are hidden in places that don’t really make sense. It can be hard to find what I need, and the overall layout isn’t very intuitive. Review collected by and hosted on G2.com.

Response from Andrew Smith of Certain

Thanks for taking the time to share your feedback, and for calling out the Certain–Touchpoint integration and our customer service. We’re glad those are delivering value for you.

You’re right to point out the navigation. Because Certain is built to support a wide range of event programs and complex use cases, some workflows can feel more complicated than they need to for specific scenarios. That’s on us.

If you’re open to it, we’d be happy to connect privately for a walkthrough of your use cases. Sometimes there is a simpler way to achieve what you’re trying to do, and if there isn’t, that’s exactly the kind of input we want to make sure we’re addressing directly in the product.

We appreciate the candid feedback as it helps us focus on improving the areas that matter most.

Best,

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Consistently Helpful, Responsive Customer Support"
What do you like best about Certain?

The registration platform is easy to use.

The mobile app is simple to setup.

The customer support throughout the project was consistently helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Updates on some feedback on requests regarding the tool/service takes time. Review collected by and hosted on G2.com.

Questions about Certain? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User in Computer Software
G2
Verified User in Computer Software
Last activity almost 6 years ago

We spend a lot of money on paper surveys. Can we put surveys in the app and be able to get the results easily?

Verified User in Computer Software
G2
Verified User in Computer Software
Last activity almost 6 years ago

How can I learn more or get a demo of your event app?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

15%

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Certain Features
Event creation
User registration process
Payment processing
Event website creation
Email automation
Email customization
Event agendas and schedules
Floor plans / maps
Social media integrations
Performance and reliability
Reporting and dashboards
Multiple event management
Product Avatar Image
Certain