Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Certain Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Certain Media

Certain Demo - Event Management
With Certain, events go beyond logistics. Our enterprise-grade platform helps you orchestrate seamless attendee journeys, personalize every interaction with AI, and connect engagement data to sales and marketing. From intimate roundtables to global conferences, bring your brand to life across...
Certain Demo - Attendee Check-in
Easily check-in attendees with simple swipe.
Certain Demo - Touchpoint Mobile App
Certain Touchpoint is an Event Mobile App that delivers personalized event experiences at any scale. From tailored agendas to smart content and meeting suggestions, every interaction becomes a chance to understand attendees better and drive results.
Certain Demo - Event Advisor
Certain Event Advisor monitors each attendee’s profile, goals, interests, and in-event behavior to recommend the sessions, exhibits, and networking opportunities that matter most. With one click, overwhelming event agendas are turned into clear, high-impact event journeys.
Certain Demo - Signal Data Orchestration
Unleash the power of your event data. Move your event data anywhere, anytime throughout your technology stack with the industry's first real-time event data platform. With two-way integration into marketing automation platforms, Certain seamlessly captures high-intent data across all global e...
Certain Demo - Event Intelligence
Use your event data to improve ROI across all your events. Get high intent data to make better decisions.
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Play Certain Video
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Play Certain Video
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Play Certain Video
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
Play Certain Video
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
Product Avatar Image

Have you used Certain before?

Answer a few questions to help the Certain community

Certain Reviews (119)

Reviews

Certain Reviews (119)

4.4
120 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its excellent customer support and customization options, which help them tailor event management to their specific needs. Many find the platform user-friendly once they overcome the initial learning curve, although some note that it can be complex for beginners. Overall, the responsive support team significantly enhances the user experience.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Medical Devices
AM
Small-Business (50 or fewer emp.)
"User since 2018, continued to be very happy with the service and all it has to offer!"
What do you like best about Certain?

The real time updates on survey's issuing CE/CME credit to attendees is wonderful and extremely helpful to us. Push notificaitons, full schedule, lead retreival badge scanning.. this app is truly our meeting one stop shop. We couldn't have our meeting without it! Very user friendly. Customer support is extremely timely and helpful! Review collected by and hosted on G2.com.

What do you dislike about Certain?

Nothing comes to mind on things that I dislike. Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

Thanks for the review, we appreciate you!

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Easy to use customizable sites; Consistently expanding & offering new services & products"
What do you like best about Certain?

I appreciate being able to customize the user experience based on my clients needs. I also appreciate the new products and updates that are regularly administered. Review collected by and hosted on G2.com.

What do you dislike about Certain?

We seem to consistently hit glitches/oversights that create errors within our forms. While customer service is strong and problems are typically corrected quickly, coming across these errors as I work urgently to meet deadlines can sometimes be a setback. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Enterprise (> 1000 emp.)
"Robust Event Management Platform - Top Tier Support"
What do you like best about Certain?

I have been in the event management industry for over 12 years and have used many systems over that time. Certain offers a lot of flexibility. Their mobile check-in app is maybe what sets them out the most, in my opinion. This app allows for huge sales teams to get a simple access code (no unique login credentials needed) to get into the check-in and lead tagging features. This allows the team to easily (and I mean easily) download and access the particular event they are working on. Check-in is a breeze and very intuitive. Additionally, they have (from all of my evaluations and testing over the years) the only event platform that has lead tagging capabilities straight from this check-in app. This means that any of my employees can make critical, real-time notes from customer conversations so that we are ready for immediate follow-up after the event. I have been using this tool for the last three years and am creating, editing, and managing events daily. It's incredibly easy to implement across all of our product teams and intuitive API linkage allows us to broadcast our events across our website to localize the experience for our customers. If there is ever a problem, a quick email is responded to within a couple of hours at the latest. If it's urgent - I've gotten a call within 5 minutes. Completely second to none. Review collected by and hosted on G2.com.

What do you dislike about Certain?

With all that I love about this service, I will say a dedicated power user is pretty important. The system, as robust as it is, can be very complicated. Particularly if say it's used across a team and someone is only running a couple of shows a year. Relearning where everything is can be a struggle if there isn't that POC for troubleshooting or streamlining. That being said, being the power user does not need to be a full-time job for someone, but know that spending the extra time to set up templates beforehand and make sure that people know exactly all the information to provide when creating an event and it hasn't been difficult on my end. Review collected by and hosted on G2.com.

JP
Senior Digital Producer
Mid-Market (51-1000 emp.)
"Certain Event Management is tried and true."
What do you like best about Certain?

Working with long-term established product experts. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The product roadmap can feel slow at times. Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

We appreciate your feedback, thank you!

Sarah P T.
ST
Small-Business (50 or fewer emp.)
"Worth every penny"
What do you like best about Certain?

Certain & Peach kep us on track plus made sure all of our questions were answered! Video recorded meetings are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Our experience was great, we do not see any issues. Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

Thanks for taking time to submit this review, we appreciate it!

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Many features and capabilities, but difficult admin experience"
What do you like best about Certain?

There's a lot of customization that we can do with our site, and all the features we could wish for. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Sometimes fixing an error or updating a site requires a lot of technical skill and coding experience. This makes it difficult as a site admnistrator. Review collected by and hosted on G2.com.

Verified User in Semiconductors
AS
Enterprise (> 1000 emp.)
"WYWIG Web pages , Mobile App , Registration options. In short whatever we need to run a conference"
What do you like best about Certain?

WYSWIG - easy web page set up

Mobile App integration Review collected by and hosted on G2.com.

What do you dislike about Certain?

Certain options like banner set up is not very user friendly Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

Thanks for the review, we appreciate your feedback!

Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"Great customizable platform!"
What do you like best about Certain?

How customizable it is! Our organization is unique in how we manage our data and Certain has the ability to be customized to fit out needs. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Certain is a smaller organization than most Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"Tool review"
What do you like best about Certain?

Certain has robust in-form logic, and can be fairly well customized.

The support team and account reps are very responsive and communicative and make a real effort to meet our needs.

The tool implements improvements regularly.

There are many available features which can be utilized in complex arrangements. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Users often find the tool difficult to navigate and understand. The best-supported features may not meet your needs; it is optimized for large conferences. If you don't use the tool in the most standard way, you may need to do a bunch of kludges to get by. There have been multiple occasions in which tool updates/releases have caused major issues for live registrations, so my org lacks some confidence in the stability of the tool. Past Release Notes are no longer available for review. The tool-recommended method for registration (sessions) offers no pricing granularity. Review collected by and hosted on G2.com.

LH
Manager, Marketing Technology
Enterprise (> 1000 emp.)
"Scaling global event management with Certain"
What do you like best about Certain?

Certain 's platform offers a lot of out-of-the-box, but also provides the flexibility to customize for our regional marketer's unique requirements. Review collected by and hosted on G2.com.

What do you dislike about Certain?

You can customize yourself into a corner somewhat easily, which makes support challenging. It would be good to have some checkpoints in place to ensure there isn't an existing solution to meet the same need before creating something custom. Review collected by and hosted on G2.com.

Questions about Certain? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User in Computer Software
G2
Verified User in Computer Software
Last activity almost 6 years ago

We spend a lot of money on paper surveys. Can we put surveys in the app and be able to get the results easily?

Verified User in Computer Software
G2
Verified User in Computer Software
Last activity almost 6 years ago

How can I learn more or get a demo of your event app?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

15%

Certain Comparisons
Product Avatar Image
Cvent Event Marketing &...
Compare Now
Product Avatar Image
Bizzabo
Compare Now
Product Avatar Image
Accruent EMS
Compare Now
Certain Features
Event creation
User registration process
Payment processing
Event website creation
Email automation
Email customization
Event agendas and schedules
Floor plans / maps
Social media integrations
Performance and reliability
Reporting and dashboards
Multiple event management
Product Avatar Image
Certain