Having our teams use Center for their purchasing and T&E needs has been a nice easy transition from our old manual T&E process and restricted corporate cards. Center's app and software made it very simple for our team to pay for their expenses, code them in the app, attach support fast, and made our finance side much easier to record the functions. We also really like the approval process within the app/website, that gives visibility to leadership on where spend is happening. The integration that Center has with our financial system provides an efficient tool to recording our Card purchases as well as our employees Out of Pocket expenses and Mileage reimbursement. The training we received was clear, fast, and easy. We joke that anyone who misses the training but still goes into the app to use, if you have a brain, you can easily figure it out as it is very intuitive. The team we have worked with at Center have been great to work with. When we have an issue or a question, response is fast. Review collected by and hosted on G2.com.
Some areas of improvement that I would have to say is needed is the ability to change the mileage rate based on date of a reimbursement. They did automatically change the rate to the new 2025 rate but we still had people who needed to submit 2024 expenses. I was able to manually change the rate back then once everything was in, went back to the settings and updated to the 2025 rate. Another is when we import the data into our financial system, we couldn't have one side of the coding go to one account string, it used the location and cost center of the expense. We do update it manually for that particular entry. Review collected by and hosted on G2.com.
Video Reviews
This is a Great product! Quick and easy to submit my cost to receive refund.
455 out of 456 Total Reviews for Center
Overall Review Sentiment for Center
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Our team members find the app very easy to use. Our Admins find the online portal very easy to use as well. I personally love the help portal and have used the artcles and short videos as our training resources (cutting back the need for our department to create training videos).
The fact that the system is designed to eliminate the need for compiling expenses into an expense report and can show you spend in real-time is gives us the ability to monitor spend continuously. Review collected by and hosted on G2.com.
Some features still require manual set up per item - such as adding visibility rules to each project when projects sync over to decrease which users can see what projects or setting up approval rules. Also, policy functionality is basic.
The ability to give access to the Insights reporting module is limited to only cost center so our PMs are not able to utilize the tool for their specific projects.
The upside is that Center is continually working on new functionality so I am hopeful that we will see a decrease in the need Review collected by and hosted on G2.com.
Center has been a welcome addition to our company. We switched to using Center from being longtime American Express Business customers. The implementation was a smooth process and the customer team at Center is responsive to requests. The self-service functionality that Center provides our cardholders to review and code their expenses has been a wealthy addition to our process. The platform provides comprehensive solutions for expense approvals. We utilize QuickBooks Online to manage our financials, and Center works well with our proces with Quickbooks. We also appreciate that they have been implementing features to automatically capture and attach receipts to transactions if the vendor supports it. Admin reporting is also comprehensive enough for auditing by financial teams. Review collected by and hosted on G2.com.
Center has previously been plagued by system performance issues, often being slow as users navigate the platform to code expenses. That being said, the Center team has been very receptive to feedback on any issues our team experiences and working to address those. We've also found it challenging that the platform requires you to get a new card number if you need a replacement, as they do not support replacement of damaged cards with the same card number. Review collected by and hosted on G2.com.
It was easy to integrate the platform, and Center, and have saved us many hours of Credit Card Management
For users, its easy to take a picture of the receipt on their phone using their app, and just code it then and there. It used to take users hours sometimes to scan the receipts, code it, and review their managers work.
For reviewers, you have full control, and its significantly easier to review the work done by the users. Review collected by and hosted on G2.com.
It has been a hassle to dispute certain expenses, and it would have been solved easier if the support called our company to verify the item in question. Review collected by and hosted on G2.com.
Where do I start? Center has given me back time that it takes for a month end cycle process. With the credit card platform, the ease if importing expenses, reimbursing employees for monthly expenses and utilizing the travel platform I can't say enough about how easy and added many efficiencies across the board. In addition, all of my employees have positive feedback on how easy and quick it is to submit expenses. In addition, I have to call out the amazing customer service team as they have been extremely responsive and knowledgeable on any questions I have had whether on the administrative side or end user side.
In addition, I will say the implementation process was so easy and Dan was the absolute best! I gained confidence within a short time of implenting the program and rolling it out to our employees. Review collected by and hosted on G2.com.
The only negative feedback I have heard regarding Center is the limited WiFi capabilities. When my employees are out traveling, there are times when they are not able to log onto the portal to submit expenses but I do understand the security risk. Review collected by and hosted on G2.com.
Center is seamless to use from both the spender perspective and from the back-end accounting standpoint. It checked every box that we were looking for in a company credit card. The practical interface and app allows spenders to effectively submit their receipts in a timely manner, and customizable workflows allow us to set up required fields and approval flows to fit our policies. It integrates with our accounting software saving a lot of time for accounting. The customer service was phenomenal every step of the way working through the set-up process. Review collected by and hosted on G2.com.
We are waiting on an enhancement that will get the integration flow into our accounting software perfected. Right now it is better than where we were in having one, but there are some set-up back-end tweaks that need to be made in Center's capabilities to take out the manual work that needs to be done once the import into the accounting system happens. Review collected by and hosted on G2.com.
We like the robust rules and datapoints that our employees need to utilize in their expense reporting. We require several key datapoints, really not terribly complex ones either, before our EEs can submit expenses for review. The customizable rules have allowed for us to gather all the needed info for our accounting system to have a super accruate job cost system with pretty minimal maintenance month to month. Seeing the live updates with pending charges helps us to get ahead of any potential problems as well. It's easy to use from both an administrator and basic user standpoint. Review collected by and hosted on G2.com.
Obviously the downside of having a robust system is it sometimes has taken a little legwork to get a new rule, or new set of cost codes set up to flow properly in our accounting system. But this up front legwork is entirely worth it. Review collected by and hosted on G2.com.
Center is amazing. The first thing - their people go above and beyond. We probably had the most drawn-out implementation in history due to some staffing changes we had but they were no pressure. They just really made it so easy for us. Speaking of easy, their website is so easy to use. The platform is so user-friendly and you have so many options to integrate it into your workflow. We haven't had many issues but when we do have to reach out to customer support they are right on it! We've almost always been able to resolve an issue with just one short call. We also use the mobile app and just love it. We have a lot of employees who are never in the office so being able to submit everything on a daily basis and having the office get the information in real time, and being able to see receipts so quickly, is such a big thing for us. We can download information every day if we want, or as needed. Approvals are also quick and easy so we don't have to wait and catch up later. This was such a great solution for us! Review collected by and hosted on G2.com.
The only thing I can think of is that I wish this was an all-encompassing expense management system, not just for the cards. It would also be a benefit if the officer could preactivate the cards. Review collected by and hosted on G2.com.
I really enjoy the customer service responsiveness. They are always quick to respond and ready to resolve any issues. Also, the auto-prompt when a charge is made is AMAZING for our cardholders. Review collected by and hosted on G2.com.
I wish that there was more ability to restrict what cardholders can choose when coding their purchases. I really need auto-coding for several, but it isn't available. Review collected by and hosted on G2.com.
Center is very interested in what their users provide in the form of feedback. I have found that are willing to implement suggested changes when there is a proven business need. Center has terrific customer support. Review collected by and hosted on G2.com.
The biggest downside I have experienced is Spotnana their travel engine. Review collected by and hosted on G2.com.
The app is great for just pulling out your phone on travel and snapping picture of an expense, rather than saving receipts and entering them at the end of the day. Review collected by and hosted on G2.com.
Also, forwarding emails to the account and having them get matched behind the scenes is awesome as well. Review collected by and hosted on G2.com.
