CDR Call Reporting for Cisco Reviews & Product Details

Working with the specialist from G2 was amazing. Once we talked through what I was looking for, creating the report for WHAT I NEEDED was done very quickly. Review collected by and hosted on G2.com.

The very initial set-up is not intuitive. Once a specialist shows you how to do it, it makes total sense - the first step is just a little wonky. Review collected by and hosted on G2.com.

With CDR Call Reporting, the organization is aware of key events as they happen. We are alerted when time matters for first responder groups to react to critical life safety events. Along with our paging solution, we are able to send email notifications issues occur at a facility. For instance if an evacuation event was to occur, then email notifications are sent to key personnel and once the event is cleared via dialing to the paging system, an all clear notification occurs. CDR Call Reporting gives us more than just call stat reporting. We also find that creating reports are fairly intuitive and easy to produce. The different export methods also allows for data manipulation for further analysis. Our schedule reports run daily, weekly and monthly which is great for our end users to have visibility to their departmental use of phone utilization. Review collected by and hosted on G2.com.

The least helpful of the reporting tool is the yearly renewal. I would like to see if there can be multi year support. Review collected by and hosted on G2.com.

This platform is very easy to use, doesn't require deep Cisco voice engineering certification to navigate. The variety of report output file types makes my job so much simpler when providing managers/leadership with the data they need to make informed decisions about the business. Review collected by and hosted on G2.com.

I truly don't have anything negative to say about this product. Review collected by and hosted on G2.com.

I have nothing but good things to say about Variphy. Good Customer support and if you have questions or concerns they address them promptly. Upgrades are fairly simple and can be done during the day unless you have users actively using it during the day. Review collected by and hosted on G2.com.

Wish they had a live view of Hunt Group Logged in Users (they told me they are looking into it)

UPDATE! The above is now delivered! Some refinement on the Live Hunt Group Logged in Users could make it better but hey they delivered!! Review collected by and hosted on G2.com.

The tools provided make reporting simple and apparent for end users and affords technical staff quicker time to notice issues as well as troubleshoot them. The support engineers have been consistently helpful and knowledgeable in bridging gaps and assisting where in-house expertise falls short. Review collected by and hosted on G2.com.

No noteworthy dislikes. We've been using it in our organization happily for over 10 years. Review collected by and hosted on G2.com.

Quick access to the in depth data neccesary for day to day information regarding our call center. Review collected by and hosted on G2.com.

some cradel to the grave info can be tough to learn how to create. Review collected by and hosted on G2.com.

The variphy CDR reporting tool is an excellent tool for looking at CDR files from Cisco. Using the scheduled reports and dashboards has been very helpful in updating our customers with the call information they require. The Variphy reports also help greatly with troubleshooting and are the first go-to tool we use when starting troubleshooting on our voice services. Review collected by and hosted on G2.com.

There are not many downsides to the CDR call reporting on Variphy. The only thing that maybe is an issue is the licensing requirements for phones and if we are wanting to report on our voice gateways that requires another license. Review collected by and hosted on G2.com.

Clear, easy to use interface, saves time and effort when needing reports and troubleshooting information.

Getting this information via other means can be onerous and time consuming.

Variphy gets you as much or a little details as you need to with a few simple clicks.

Particularly useful are the capacity reports, but also scheduled reports in general, which can be tailored to the needs of the business users very easily, without the need for BI team, infrastructure involvement.

Very rarely needed any support with the product, but I'll shout out Dre specifically for his support in the couple of upgrades and infra migrations where we did want to confirm the pre-reqs and process.

Dre was happy to guide us through everything, to get us onto latest versions, and validate all was copacetic!

Many thanks! Review collected by and hosted on G2.com.

Never had any issues with the CDR reporting solution.

It does what we need it to do and is very stable. Review collected by and hosted on G2.com.

Reports are compelling and flexible. It is easy to track your PRI usage better and run scheduled reports. Cradle to grave can be an excellent tool and make tracking a phone call from start to finish much easier than traditional CDR reports. Review collected by and hosted on G2.com.

Learning how to get the reports you are looking for can take some time. When setting up scheduled reports that you want to email to users, you have to add the users in the system settings before they are an option in the report. You can not add an ad-hoc email to a report. Review collected by and hosted on G2.com.

I really like that Variphy reports end to end calls. Review collected by and hosted on G2.com.

I have seen that some calls are not passed from the Gateway to CUCM like 911 calls. II am assuming that it was because the length of the call was too short, but, emergency services still receives this call as a hangup. It would really be great if Variphy could access that CDR, compare to see if CUCM has received it or not, and report on it as well. Review collected by and hosted on G2.com.