CDR Call Reporting for Cisco Reviews & Product Details

We explored various reporting options for our Cisco system, including the built-in reporting features, but none of them met our needs as effectively as Variphy. From the beginning, we faced challenges with the native Cisco tools—they were limited in flexibility and often required more time to navigate than we could afford.

In contrast, Variphy stands out for its user-friendly interface, making it incredibly easy to build custom reports tailored to our specific requirements. The process of investigating call logs has become significantly more straightforward, allowing us to quickly analyze data without getting bogged down by complicated processes.

Moreover, the support team at Variphy has been exceptional. They are responsive and knowledgeable, always ready to assist us with any questions or concerns we have. This level of support has truly enhanced our experience, making the transition to using Variphy seamless. Overall, we couldn't be happier with our decision to switch, as Variphy has proven to be an invaluable tool for our reporting needs. Review collected by and hosted on G2.com.

We've thoroughly evaluated Variphy and, so far, we have not identified any aspects that we dislike. Review collected by and hosted on G2.com.

Variphy is exceptionally easy to deploy, and its CDR Call Reporting provides meaningful insight into call performance and troubleshooting—capabilities not natively available in CUCM. This delivers significant time savings for both our internal teams and our customers, allowing them to focus on higher‑value initiatives.

We have been strong advocates for Variphy for over a decade (throughout my entire CUCM career). It remains one of the few solutions that consistently sells itself and is supported by an account team that is truly best‑in‑class.

Our joint engagements are typically straightforward: we initiate a Variphy POC/POV, complete the installation, and collaborate with the customer to build a few reports aligned to their specific business challenges. Customers test, are highly satisfied, and promptly request quotes followed by a purchase order.

We recently migrated internally to Webex Calling and will be testing with Variphy and will update reviews once we do.

The Variphy account team is consistently responsive, highly knowledgeable, and instrumental in helping our customers quickly integrate with CUCM and/or Webex Calling. Their partnership and support are truly invaluable. Review collected by and hosted on G2.com.

have no concerns with the current CDR reporting capabilities—everything continues to perform exceptionally well. Please keep up the outstanding work, Variphy. Review collected by and hosted on G2.com.

Cisco's base CDR for CUCM is essentially useless. Variphy allows me to sift through call records quickly and efficiently to track down problem reports. When tickets come in and the end user hasn't provided enough information, Variphy helps me fill in the gaps to figure out the who, when and where. Alerting and scheduled reporting helps some of my teams stay on top of performance of their locations, agents, and marketing campaigns. It's also really helpful to have remote phone control and wallboard features right in the same product. Support team is US-based and very responsive. Review collected by and hosted on G2.com.

Sometimes queries can take a while to run. I have run into some perplexing bugs that required support from Variphy's engineers. Review collected by and hosted on G2.com.

The CDR Call Reports makes identifying call issues, such as abnormal cause codes and unnecessary call leg usage fast and straightforward, saving significant troubleshooting time for our team. Review collected by and hosted on G2.com.

Some of the more advanced features and reports have a learning curve, but Variphy’s documentation and support make it easy to get up to speed Review collected by and hosted on G2.com.

Variphy CDR Call Reporting for Cisco makes it easy to run queries for discovery and to troubleshoot issues. It also simplifies setting up reports for departments that need to understand call volumes and see the supporting details. Customer Support is very responsive and helpful, and the Knowledge Base plus on-demand videos provide the information needed to set up and use the product effectively. On the UCCX side, we’ve been able to eliminate the need for CUIC dashboards and reports. Review collected by and hosted on G2.com.

There isn’t much to dislike about this product. I can’t imagine trying to run normal telephony operations without something like Variphy. Review collected by and hosted on G2.com.

I love that we can keep our data for years and be able to go back and find the info we need when it's needed. Our clients love that we are able to help them do this. Also love the reporting we can do to dashboards from CCX. Also variphy staff is always helpful. Love the support we get. Jim and Matt are rock stars. Review collected by and hosted on G2.com.

We need a way to cancel reports that are running in case we want to stop it and re-run/ change things. But otherwise product works great. Review collected by and hosted on G2.com.

I have been a proponent of Variphy for years now and they always deliver what they say. I like the way that we can quickly deploy the offering to show value to customers and prove the product does what we say. Cradle to grave reporting has helped my customers out more than once when there was a "he said/she said" dispute. The tool clearly was able to point to who hung up and that eliminated confusion for the customer. Variphy also has a path from prem to cloud, which is a must today. Last, but not least the Variphy team is always there to jump in and help no matter the ask. Review collected by and hosted on G2.com.

I can't say there is anything that I dislike about the product, it just works. Review collected by and hosted on G2.com.

I’ve been using CDR Call Reporting for a while now, and I can confidently say it’s an outstanding system. The platform offers a wide variety of widgets and dashboard options, allowing you to customize reports exactly how you need them—whether you want something simple and straightforward or a more complex, detailed analysis.

The customer support team has been excellent every time I’ve reached out. They’re responsive, knowledgeable, and always eager to help. On top of that, the abundance of webinars and thorough documentation available makes it easy to find answers and even resolve issues on your own before contacting support.

Overall, CDR Call Reporting is a great product—powerful, flexible, and backed by a team that truly cares about its users. Highly recommend! Review collected by and hosted on G2.com.

I personally have not encountered any downsides using CDR Call Reporting for Cisco. Review collected by and hosted on G2.com.

I rely heavily on Variphy CDR Call Reporting because it gives me complete control over building custom reports and dashboards that fit exactly what my team needs. The real-time alerting has been crucial for our operations—when critical situations arise, especially for emergency response teams, we get immediate notifications via email so we can act fast. After trying other products, I can honestly say this is the best solution I've found—it's powerful yet easy to use, extremely dependable, and whenever I need help, their support team is quick to respond and really knows their stuff. Review collected by and hosted on G2.com.

That it's not free! :) Cost is always a factor in purchases, but Variphy needs to do R&D and grow, so I get it. Review collected by and hosted on G2.com.

The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications.

Customer service is outstanding!!! My account rep is the best!

Support is rock solid; polite, prompt, professional... these guys really are some of the best to work with.

Updates are at regular intervals and easily applied either on your own or with Variphy assistance. Review collected by and hosted on G2.com.

I have made the server choke up a few times too many, but it's self induced. There really is nothing to complain about except the fact that Packaged Contact Center Enterprise is NOT supported.

Despite that I use the application daily. Review collected by and hosted on G2.com.