CDK CRM Reviews & Product Details

I like how smoothly the CDK CRM integrates with CDK Drive. The worksheets are very easy for our salespeople to build and very easy to edit or make additions too. I use this daily to build deals and send through to our DMS. Anytime I have needed customer support, the technical dept as been efficient in solving my issues. Review collected by and hosted on G2.com.

I with CDK was more up to date with it's texting and email follow up. CRMs are really making strides with AI and I feel CDK is behind in that aspect. Review collected by and hosted on G2.com.

It is very robust and easy to navigate from the standpoint of automotive dealership employees and agency partners. Review collected by and hosted on G2.com.

Customer support is not the most helpful – they will attempt to assist you, but there are not always valuable solutions provided when you contact the support number. Review collected by and hosted on G2.com.

I like the ease of use and the opportunity to push customer data to our CRM, we use them every day with a staff of 20 Review collected by and hosted on G2.com.

I would like the service tool to be included with the sales tool Review collected by and hosted on G2.com.

Being able to quickly look up customers and work the deal right from the CRM. Review collected by and hosted on G2.com.

Support takes forever and not very knowledgable Review collected by and hosted on G2.com.

What I like best about elead is its ease of use and navigation Review collected by and hosted on G2.com.

I dont really have anything that I dislike about elead Review collected by and hosted on G2.com.

The system works well to discover all of our customers that we have in the database and allows us to figure out how in-depth we need to be to acquire their business. We have so many customers that we get internet leads on, show up to the dealership or by phone, and we need to be able to track the conversation progress. Review collected by and hosted on G2.com.

Thus far I personally don't have any dislikes. Just recently the "flow" of automated tasks has been updated for all new leads which have been a huge help so unnecessary tasks aren't created. I understand that it can't apply to old leads but maybe one day there will be a workaround to make it so. Review collected by and hosted on G2.com.

The analytics are fantastic. Reporting is top-notch; you can review the sales, service, and BDC teams. You can also find out which vendors are delivering sales and cut the ones that aren't, which will save you a lot of money. Review collected by and hosted on G2.com.

Nothing. I love everything about eLead, from the sales team to the support team, and the tech support is also excellent. They all work so well together. You feel like you are a part of their team and not just a customer. Review collected by and hosted on G2.com.

There is nothing that I like about eleads Review collected by and hosted on G2.com.

The consistent errors and functionality of the software make it very difficult to prepare documents to our customers successfully. What I dislike even more is that when you call their support line, they never are able to fix any of the problems you are having! Review collected by and hosted on G2.com.

They continue to grow in the CRM business and support all dealership platforms; simple to use and are a perfect match for us! Review collected by and hosted on G2.com.

Well, this is nothing I dislike, but sometimes the auto pops get to be too many, and having to call tech support for assistance which should be in the admin tools. Well and I would get this today

and they have been down with Vegas Server issues for hours...Better Communication, alternate servers. Review collected by and hosted on G2.com.

We manage several locations, so the ability to quickly and easily move between shells is a very appreciated function. There's also a campaign manager that's easy to use to execute email campaigns using marketing lists promptly. Review collected by and hosted on G2.com.

Basic CRM functions are needlessly challenging to perform, and that's problematic when trying to teach people who aren't the most tech-savvy to use the software. The system isn't particularly good at matching duplicate entries either, making it hard to know which profile is the working client and not an orphan. The updates made by the company also have a habit of breaking custom functions we've had set up to perform tasks, so it feels like we're constantly reaching out to support to continue doing our jobs. The email template editor allows the use of HTML and CSS, which is excellent except that eLeads needs to inject its code into the templates, so editing your template outside of eLeads doesn't guarantee it will function as intended Inside eLeads. Review collected by and hosted on G2.com.