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Catchpoint Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Catchpoint Media

Catchpoint Demo - Catchpoint Smartboard
See web and mobile sites, apps, and APIs in real time at the most granular level for the most extensive insights into your systems.
Catchpoint Demo - Waterfall data with filmstrip
Get immediate insight into how every element on the page is performing, with intuitive visuals and charting capabilities to understand how end users are experiencing your page.
Catchpoint Demo - Network Path Visualization
Pinpoint issues in the hop-by-hop network path from our nodes to your end points.
Catchpoint Demo - Global node map
Our global node coverage encompasses 700+ points of presence in over 200 cities around the world, allowing you to measure from where it really matters -- where your end users actually are.
Catchpoint Demo - Sankey Network Chart
Understand how Internet Networks impact end user experiences.
Catchpoint Demo - Real User heatmap
Manage your end-user experience and resolve issues faster with smarter real-time alerts and data. Automatically analyze real user data to detect geographical outages using purpose-built algorithms.
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Catchpoint Reviews (112)

Reviews

Catchpoint Reviews (112)

4.5
112 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its real-time visibility and reliable monitoring capabilities, which help teams quickly identify and resolve performance issues. The detailed diagnostics and extensive global coverage enhance operational efficiency and customer satisfaction. However, some users note that the user interface can be complex, making it challenging for new users to navigate.

Pros & Cons

Generated from real user reviews
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Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Awesome Real Time Testing Solution"
What do you like best about Catchpoint?

The RUM and testing helps us a lot to get real time analytics Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Nothing really that I know of , but we're still exploring catpoint and it's intergrations. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Enterprise (> 1000 emp.)
"The irreplaceable tool"
What do you like best about Catchpoint?

I use Catchpoint on a daily basis. It serves the exact need of our Digital Experience Monitoring team. I find the ability to run different types of tests around the globe very convenient and accurate. Tracepoints are one of my favorite features in Catchpoint, and I like how I can easily visualize the data we collect through dashboards and favorites. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

When I trend data for a period of time that is longer than three days, I face some slowness, even in the mouse movement, unless I enable the breakdown. Also, I don't particularly appreciate it when the data exceeds the amount allowed in a chart Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"I've been using Catchpoint for over 10 months now, and it's just AMAZING !"
What do you like best about Catchpoint?

The UI, it's quite straightforward and since there are so many nodes of different cities, we can easily test/check the page performance with the detailed reporting interface.

And the Alerts section is also quite useful at times when running crucial tests. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Sometimes the waterfall section gives an "Awww Snap" error on Google chrome if the test has been done on a website that has way too many resources. Then it becomes a bit difficult to extract the data. Apart from that issue, the whole interface works really smoothly. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Catchpoint

Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with Catchpoint. We are committed to providing our customers with the best, and it’s great to know that we’re meeting this goal with you!

Harish J.
HJ
Senior System Analyst
Enterprise (> 1000 emp.)
"Catchpoint in action validating and alerting across the globe"
What do you like best about Catchpoint?

It keeps on checking the site availability across multiple locations across the globes.

It gives an upper hand to end customer in maintaining high availability of sites. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Alert email which comes out from catchpoint should also have filmstrip about the failure steps. This will avoid us to go and check which steps has failed Review collected by and hosted on G2.com.

Response from Kendall Matthews of Catchpoint

Hi Harish, thank you for the great review! We value your feedback and are glad to hear that Catchpoint is high up on your list!

Verified User in Retail
UR
Enterprise (> 1000 emp.)
"Best in class Synthetics Monitoring Solution"
What do you like best about Catchpoint?

Catchpoint has an extensive group of testing locations all over the world. Enterprise nodes also provide excellent coverage inside the internal network. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Catchpoint solutions for RUM element of DEM is not as strong as other platform solutions available. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Appreciate your efforts"
What do you like best about Catchpoint?

there are couple of features which are pretty good in Catchpoiint, like the screenshots for every milli seconds, performance data with different different filters, ease of navigation on the UI, the support team, Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

downsides, would need the data breakup for more than a month, currently if we put a breakdown for a performance of a monitor on last 60 days we dont get output. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"It's easy to use and setup alerts"
What do you like best about Catchpoint?

Strong focus, excellent experience, driven to drive company success. Monitors everything from development to production that can affect your end-user experience Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

New to this app there really isn’t anything that we dislike about the platform. The only thing that we struggle with is carving out enough time to fully utilize the capabilities of the platform. It is a feature-rich platform, and we are only scratching the surface on its capabilities. But what we do use is invaluable to our success Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise (> 1000 emp.)
"Used Catchpoint to test performance of different CDNs, got quite good experience and results"
What do you like best about Catchpoint?

User friendly console, différent types of tests. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Not as much POPs as I would like (very few servers in some regions), also does not take into account ISP market share. For example if you select 5 ISPs where 2 have let's say 95% of market share it would be good to take this into consideration. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Catchpoint is demonstrably useful, relatively easy to use and navigate, and has great support!"
What do you like best about Catchpoint?

The support team is extremely responsive!

We've also been able to use the running tests to find and fix issues. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Support for windows nodes was discontinued Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
IC
Enterprise (> 1000 emp.)
"Catchpoint Review"
What do you like best about Catchpoint?

I like user experience of pulling data from different days with multiple tests. It's easy to pick up and hone down on the specific date or time range that we're looking for. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

I don't particularly appreciate how we have to pick dates and times while using the app manually. If we are monitoring different many or multiple tests it becomes pretty hectic. Review collected by and hosted on G2.com.

Questions about Catchpoint? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

How has Catchpoint supported your digital experience monitoring, and what features do you find most valuable?

GU
Guest User
Last activity over 3 years ago

What is synthetic monitoring in Catchpoint?

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Average Discount

15%

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Catchpoint Features
Performance Baseline
Data Visualization
Path Analysis
Real User Monitoring (RUM)
Second by Second Metrics
Performance Monitoring
Alerting
Multi-Network Capability
Performance Baselines
Performance Analysis
Performance Monitoring
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Catchpoint