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Catchpoint Reviews & Product Details

The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences. Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution.

Product Website

Seller

Catchpoint

Discussions

Catchpoint Community

Languages Supported

English

Overview by

Kendall Matthews

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Catchpoint Media

See web and mobile sites, apps, and APIs in real time at the most granular level for the most extensive insights into your systems.

Catchpoint Demo - Waterfall data with filmstrip

Get immediate insight into how every element on the page is performing, with intuitive visuals and charting capabilities to understand how end users are experiencing your page.

Catchpoint Demo - Network Path Visualization

Pinpoint issues in the hop-by-hop network path from our nodes to your end points.

Our global node coverage encompasses 700+ points of presence in over 200 cities around the world, allowing you to measure from where it really matters -- where your end users actually are.

Understand how Internet Networks impact end user experiences.

Manage your end-user experience and resolve issues faster with smarter real-time alerts and data. Automatically analyze real user data to detect geographical outages using purpose-built algorithms.

Official Downloads

(5)

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The SRE Report 2025

EMA Modern Enterprises Must Boost Observability with Internet Performance Monitoring

Interactive Demo

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Yung-Feng C.

Sr. Software Engineer

Enterprise (> 1000 emp.)

6/6/2022

"CatchPoint is my live saver!!"

4/5

What do you like best about Catchpoint?

Monitoring tool. Since our APIs have to be up 24/7, we use CatchPoint as a monitoring tool. If something happens, CatchPoint will trigger PageDuty to notify our on call person. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

JavaScript editor. It is very difficult to use. Our team uses another JavaScript Editor. Once coding is done, we copy and paste into CatchPoint. Review collected by and hosted on G2.com.

Cliff A.

TECH LEAD - Global Store

Enterprise (> 1000 emp.)

1/12/2022

"Solid product with many opportunities in Prod support, QA, API test, and more."

4.5/5

What do you like best about Catchpoint?

Catchpoint is often described as an 'automated synthetic test tool' - and it can be. But scratch the surface and you will find many other abilities - for example a worldwide network of test nodes for frontend testing. In addition,

For example, API testing Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

The frontend could use a little work as it's somewhat dated. Be great to have additional pro services bench strength too. Review collected by and hosted on G2.com.

Recommendations to others considering Catchpoint:

Don't think of CP as a 'synthetics' tool, think of it in terms of the challenges you need to address - and then leverage the CP team to help you meet those objecives. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Started with production support - reliability and performance testing. This tool spans our code - and all our vendors using the 'broswer' as the final arbitor. We are now expanding to API/QA testing. Those tests will, eventually, be promoted to production support to complete the devops cycle. Review collected by and hosted on G2.com.

Prakul R.

Lead Performance Engineer

Enterprise (> 1000 emp.)

6/17/2022

"Great tool for synthetic monitoring &end-user experience. But needs to upgrade with a few features."

4/5

What do you like best about Catchpoint?

Network level details for a given test step Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

New UI doesnt allow to perform custom nth percentile feature, which was great in old UI. Review collected by and hosted on G2.com.

Recommendations to others considering Catchpoint:

1. Customization around filmstrip snapshot interval for any given test execution instance.

2. Provide custom nth percentile option in new UI while pulling out a report for any specific test instance Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Synthetic monitoring of business critical pages on the production environment Review collected by and hosted on G2.com.

Charles C.

Manager, IT Operations

Enterprise (> 1000 emp.)

1/6/2022

"Customer perspective monitoring with reachability focus."

5/5

What do you like best about Catchpoint?

In my experience catchpoint has the broadest number of test locations for running tests to measure your customer’s experience. With too many other products, you are testing from cloud locations back to your applications which are often also cloud-based. CatchPoint combines that excellent visibility with exceptional customer service. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

I think there is an opportunity to make script writing easier, perhaps by providing a recorder. It would also be nice to have more control over the default data retention policies. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Our company runs software from multiple datacenters and cloud locations; seeing disruptions or changes between locations is very difficult to troubleshoot with monitoring how traffic travels between locations over time. Catchpoint provides this visibility. We deliver services to our customers all across the United States. It is essential to understand when a region is impacted and not our service in diagnosing issues for support. Review collected by and hosted on G2.com.

Abhinay P.

Software Engineer, Traffic and Core Infrastructure Services

Enterprise (> 1000 emp.)

7/5/2022

"Catchpoint team is responsive and engaging in helping setup custom tests."

4/5

What do you like best about Catchpoint?

Catchpoint tests help us test the infrastructure from multiple geos allowing us understand latency and connectivity issues from different locations. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

The new interface is great. It would be helpful if it allows us to create multiple tests at once. Review collected by and hosted on G2.com.

amrutha v.

Technical Lead

Mid-Market (51-1000 emp.)

6/17/2022

"Catchpoint is a market leading synthetic monitoring tool."

3.5/5

What do you like best about Catchpoint?

Differnt synthetic monitoring solution is available within Catchpoint. In our organization we are using 20 differnt sythetic monitoring solution from Catchpoint. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Slowness on the catchpoint Uuser Interface. Especially in new UI, and we dont see an option to switch to new UI from the legacy version, but we do have an option from legacy version to new UI. Review collected by and hosted on G2.com.

Nitin S.

Manager, Software Engineering

Enterprise (> 1000 emp.)

5/11/2022

"Experience with catchpoint"

5/5

What do you like best about Catchpoint?

It is a powerful tool-It has many useful functionalities -It has support for different kinds of test -It has an excellent support team Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Need to work on their documentation part and make it more robust Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Enterprise (> 1000 emp.)

5/11/2022

"Catchpoint review - Dafabet"

3.5/5

What do you like best about Catchpoint?

Multiple options for tests and granular visibility when using waterfall feature, plus the overview it gives for availability and site speed. Overall, very useful Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Not enough information for last mile visibility, although the option exists and there some beginning steps to facilitate this side of the tool. It would help to also have last mile alongside synthetic Review collected by and hosted on G2.com.

sarita s.

Operations Support Specialist

Enterprise (> 1000 emp.)

1/5/2022

"Catchpoint is user friendly and easy to access and understand."

4.5/5

What do you like best about Catchpoint?

It's speed for loading data is very smooth, and it doesn't take much time to load data and graphs, even for a big project. This saves lots of time, and it's getting the job done. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

There is much feedback from my side for improvement. It would be helpful if we could see all the ongoing tickets in one place, even from other team members that would be helpful Review collected by and hosted on G2.com.

Response from Kendall Matthews of Catchpoint

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Thank you for the positive review Sarita! We greatly appreciate your business and value your feedback.

Brian G.

Team Lead - Operations Technology

Enterprise (> 1000 emp.)

1/4/2022

"Catchpoint has a nice set of unique capabilities to help with monitoring of your applications."

5/5

What do you like best about Catchpoint?

Large list of actual backbone locations to test from and the data collected. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

There are not any notable areas within the tool to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Catchpoint:

A great tool to have in your toolbelt and the customer service team is always very helpful and attentive. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

We are using the tool mainly to ensure our applications are available and reachable from the external prespective. Our other monitoring tools mainly test from cloud locations so don't give us the coverage we were seeking. Additional features such as traceroutes are helpful when troubleshooting potential networking type of issues. Review collected by and hosted on G2.com.