Catchpoint Reviews & Product Details

Global coverage for geographic locations and ISPs Review collected by and hosted on G2.com.

Pricing is a bit high on some add-on/à la carte products. Review collected by and hosted on G2.com.

Easy to use once setup, and we like it because it helps us understand global application performance on a per-node basis. No experience with their customer support teams, but the breadth of data available and granularity of testing criteria make this a great tool for any team needing observability and monitoring. We find ourselves using it almost every day to deal with things that come up. Review collected by and hosted on G2.com.

Speed is sometimes lacking - UI can be clunky although it's customizable to a degree. Review collected by and hosted on G2.com.

Their support for sure. Whenever I face a minor or a major issue and get stuck, I just talked to support and everything gets fixed. I can't think of any competitors for catchpoint at the moment when we think of it in terms of how many nodes they have spread across the world especially in China Review collected by and hosted on G2.com.

I used to hate the old UI, mainly for the open-in-new tab needs I can't do that all the time. But the new UI looks promising. So I am looking forward for the new UI Review collected by and hosted on G2.com.

I appreciate Catchpoint's ability to monitor and improve the performance of websites, applications and networks in real-time. The platform provides timely alerts and detailed reports that help me quickly identify and fix issues, ultimately improving the overall user experience. Its powerful monitoring capabilities make Catchpoint an invaluable tool for any business looking to optimize its digital presence. Review collected by and hosted on G2.com.

At the moment the only error I had was when the services fell due to the DDos attack, apart from that I don't have any other problem Review collected by and hosted on G2.com.

The ease of building test scripts. The instant test facility has been very useful to build new scripts or to test new steps before full deployment. The new Symphony UI looks promising but still needs more work. Review collected by and hosted on G2.com.

Challenges in trying to get Single-Sign on scripts to work.

Some tickets opened with Catchpoint seem to take "forever" to resolve and the updates to the ticket while waiting for a positive outcome is mostly vague enough to ignore. The updates do not indicate whether they are 30% or 70% complete on providing a solution to the issues raised in the ticket. Because some tickets take so long to resolve, I sometimes forget the history of events for the ticket and have to read the ticket from the start to recall the progress of the issue.

The Symphony UI takes some getting used to but there are still gaps that need to be filled that are replacing "equivalent" functions from the old UI. Review collected by and hosted on G2.com.

It's great that I generate a report from a neutral 3rd party comparing our company's performance vs our competition. It's a perfect conversation starter. Review collected by and hosted on G2.com.

It's taking me some time to wrap my head around the new UI. I really liked the previous interface. Review collected by and hosted on G2.com.

Monitoring from specific location (mostly using Synthetic) for our services and alerting when any errors occurred.

Compare performance through metrics, TTFB, DNS, SSL, Wait, Load, etc ... before / after or A vs B Review collected by and hosted on G2.com.

Not much using classic Dashboard. Creating/Updating Dashboard needs to be improve for more comfortablility. Still some of features are under classic UI. When they are migrated to new UI? Since using new UI, now I'm very used to new UI but still see some classic UI page when seting SSO, or etc. Review collected by and hosted on G2.com.

Support is always available to help and guide you on how to use the application I have always had the support of such a wonderful team and they have been able to provide the best solution in each of the cases I have dealt with them. Review collected by and hosted on G2.com.

I think that in order to be a tool that can be used globally, it should also have support in the native language of the client that can explain and guide you through the process of configuring a test in the clearest way possible. Review collected by and hosted on G2.com.

easy to setup and to track whether the app is working as expected in production environement. Review collected by and hosted on G2.com.

not much i can think of at this point, all good. Review collected by and hosted on G2.com.

Ease of configuration, the number of global nodes around the globe, the customer support team is fantastic to work with, and technical support also goes above and beyond to help. Test granularity is beyond other RUM and synthetic monitoring tools. It can certainly get complex configuring some tests, but if you ever get lost or stumped, the support team is always available and willing to help with a solution. Not only will they help configure tests for monitoring, but they also will help analyze each test and provide their expertise. Review collected by and hosted on G2.com.

Cost is the only negative I can think of. Points dissipate quickly with very few tests configured, but the tool does much more than other similar RUM and synthetic monitoring tools, so the cost many times is irrelevant. Review collected by and hosted on G2.com.