Capacity Features
What are the features of Capacity?
Ticket and Case Management
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Ticket Collaboration
Communication Channels
- Email to Case
Self-Service Platform
- Artificial Intelligence
Knowledge Management
- Knowledge Base
Administration
- Performance and Reliability
Responses
- Customization
- Route To Human
Platform
- Live chat
- Integrations
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Filter for Features
Ticket and Case Management
Ticket Response User Experience | User Experience of responding and receiving a response This feature was mentioned in 28 Capacity reviews. | 93% (Based on 28 reviews) | |
Workflow | Based on 21 Capacity reviews. Route tickets based on values of fields, changes to ticket status and time based conditions | 93% (Based on 21 reviews) | |
Automated Response | As reported in 24 Capacity reviews. Respond to common requests with standard reply | 94% (Based on 24 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) 13 reviewers of Capacity have provided feedback on this feature. | 95% (Based on 13 reviews) |
Ticket Collaboration | As reported in 24 Capacity reviews. Share and collaborate on tickets with multiple customer service representatives | 92% (Based on 24 reviews) |
Communication Channels
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 23 reviewers of Capacity have provided feedback on this feature. | 92% (Based on 23 reviews) |
Self-Service Platform
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 15 Capacity reviews. | 92% (Based on 15 reviews) |
Account Options
Single Sign-On (SSO) | Allows users to sign in using a single sign-on (SSO) login in. | Not enough data | |
History | Records a user's viewing and posting history. | Not enough data |
Q&A Tools
Integrations | Integrates with other popular software in a business's stack. | Not enough data | |
Analytics | Tracks key metrics related to content and members | Not enough data |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles 16 reviewers of Capacity have provided feedback on this feature. | 94% (Based on 16 reviews) |
Administration
Performance and Reliability | Based on 15 Capacity reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 93% (Based on 15 reviews) |
Responses
Customization | Customize your chat workflows with rules and automations. This feature was mentioned in 27 Capacity reviews. | 93% (Based on 27 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 24 Capacity reviews. | 96% (Based on 24 reviews) |
Platform
Live chat | Provide tools for live chat on one's website. 14 reviewers of Capacity have provided feedback on this feature. | 88% (Based on 14 reviews) | |
Integrations | As reported in 16 Capacity reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 89% (Based on 16 reviews) |
