Candybox CRM Solutions Pros and Cons

I have hired Candybox twice now. They are phenomenal team with grounded, pragmatic Salesforce professionals who aim to understand the needs. Working with Mark and Cody has been a force accelerator for my initiatives in 2024. It is their focus and accessibility that ensures they build functionality that meets the needs of the business where it is, and ensures the scalability in where it needs to go. I highly recommend them to any GTM leader needing a serious boost to their tech stack management. Review collected by and hosted on G2.com.

There is not much to say here. If there were material reasons to be concerned about Candybox I would not have hired them twice at two different organizations. Review collected by and hosted on G2.com.

Katherine, Mark, and CandyBox team are thoughtful, engaging solution partners. Unlike other agencies, I never feel like I'm working against the clock. They take the time to understand the processes behind the build and recommend solutions that are aligned with my organization's goals and aspirations.

During our Service Cloud implementation, they met with each of the service teams to understand how they use their current CRM, how they wish they could use their CRM, and the ways in which each team interact with the other. Ultimately, their recommended solution was comprehensive and improved communication and interaction within the service org and also between service and other SFDC user groups, like sales and finance. Review collected by and hosted on G2.com.

There weren't any downsides to working with CandyBox. We had a limited budget, limited resources, and a few large projects that we needed help with. CandyBox worked with what we had and provided a solution that fit our budget, met our timeline, and far exceeded our expectations. Review collected by and hosted on G2.com.

Mark, Cody, and Brent have all been phenomenal to work with. I have continually been impressed with the solutions they have come up with to solve our problems and they have been such supportive and collaborative partners in every aspect. I fully trust any input or suggestions they have because they have proven to me that they really are a best in class resource. Review collected by and hosted on G2.com.

There isn't anything negative I have to say about Candybox. They have all been absolutely lovely to work with and I would work with them again over and over. Review collected by and hosted on G2.com.

Responsiveness, quality of work, attention to detail, proactive suggestions for improvements Review collected by and hosted on G2.com.

Nothing that I can think of, they have been great Review collected by and hosted on G2.com.

Their ability to listen, offer multiple solutions, deliver quality solutions, and partner with. Review collected by and hosted on G2.com.

I have worked with many CRM consulting firms and Candbox is one of the only ones I have nothing I dislike. Review collected by and hosted on G2.com.

The team has been there and seen it already. Its been a pleasure working with the team like Nicolas and Mark.

Nicholas has been able to provide massive value by helping the team enhancing our quote to cash process as well as consolidating and optimizing Service Cloud automation flows.

One huge, positive distinction of the team is to accomodate our internal support procedures such as using Asana for support and feature requests. Review collected by and hosted on G2.com.

My only area of feedback is around resource utiliztion. Because we are held to a set amount of hours on a monthly basis, I don't always have visibility into how much time my team has used. Now this could be because I am not the billing contact but it would be helpful. I should be fair to point out that I haven't needed to ask. Review collected by and hosted on G2.com.

Their output is consistent, and the team is very knowledgable and responsive. They are also just good people in general, which helps make some of the more tedious projects "fun" to work on. Review collected by and hosted on G2.com.

Nothing comes to mind, they are great partners. Review collected by and hosted on G2.com.

Open, clear communication.

Prompt actions/resolutions.

Attentiveness. Review collected by and hosted on G2.com.

We initially had a couple of hiccups with documentation not being produced, but once we communicated our expectations, this was resolved. Review collected by and hosted on G2.com.

They're responsive, helpful, knowledgeable, patient, and all around great to work with! Review collected by and hosted on G2.com.

There's nothing that I've encountered so far that I dislike. They're amazing. Review collected by and hosted on G2.com.

There are a lot of Salesforce consultants, but what I like most about Candybox is how they take the time to understand the business - the workflows, processes, and teams - to help craft a solution that fits our needs. They are true thought partners and don't require a structured list of requirements. I gave them a high level set of objectives and they were able to translate that into tactical technical updates. Review collected by and hosted on G2.com.

Can't think of anything. They truly are great partners and lovely people to work with. Review collected by and hosted on G2.com.