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Candybox CRM Solutions Reviews & Provider Details

Jack Z.
JZ
GTM System Architect / Salesforce Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Their ability to listen, offer multiple solutions, deliver quality solutions, and partner with. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

I have worked with many CRM consulting firms and Candbox is one of the only ones I have nothing I dislike. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

Cadybox CRM Solutions help us solve complex Salesforce platform and CPQ problems that enable us to deliver quality solutions quickly. They understand our business needs and are very pleasant to work with. Review collected by and hosted on G2.com.

Candybox CRM Solutions Overview

What is Candybox CRM Solutions?

Candybox is a team of experts focused on helping simplify the complexities of CRM and your extensible technology platforms. We have years of experience in B2B Salesforce & offer deep operating expertise and wisdom to help you do RevOps the right way. - Extensive experience advising business to business companies from founder-led startups to the enterprise with a focus on technology verticals including, but not limited to traditional SaaS, eCommerce, martech, fintech and edtech. - Our priority is delivering the highest quality of experience advising tomorrow's RevOps needs today. We aspire to feel like a natural extension of your team that seamlessly adapts day to day as your business evolv - Candybox grows with you. Specialty expertise in org migrations and mergers and acquisitions (M&A) from varying CRM platforms. Repeated success with end to end reimplementations. Our Salesforce expertise spans products such as - Sales Cloud - Service Cloud - CPQ - Experience Cloud - Slack - AppExchange Development & Integrations We also regularly support and understand how to integrate with common tools such as - HubSpot - Chili Piper - Outreach - Clearbit - Gainsight - Ironclad - SurveyMonkey - Chargebee - Sage Intacct - Netsuite

Candybox CRM Solutions Details
Provider Website
Languages Supported
German, English, Dutch, Spanish
Services Offered
Sales Cloud, Service Cloud, Experience Cloud, CPQ, Salesforce AppExchange
Locations Serviced
Germany, France, United Kingdom, Mexico, + 2 more
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Seller Details
Company Website
Year Founded
2019
HQ Location
Lewes
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Description

Candybox CRM Solutions is a customer relationship management provider that offers innovative tools and software designed to enhance client engagement and streamline business processes. Their solutions are tailored for various industries, focusing on improving sales, marketing, and customer support through intuitive features and user-friendly interfaces. For more information, visit their website at https://candyboxcrm.com.


Kathryn C.
KC
Overview Provided by:

Recent Candybox CRM Solutions Reviews

Jack Z.
JZ
Jack Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"An Excellent Partner"
Their ability to listen, offer multiple solutions, deliver quality solutions, and partner with.
Kay D.
KD
Kay D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Brilliant Salesforce Partners"
I have hired Candybox twice now. They are phenomenal team with grounded, pragmatic Salesforce professionals who aim to understand the needs. Work...
Vaheh H.
VH
Vaheh H.Mid-Market (51-1000 emp.)
5.0 out of 5
"Resourceful, Reliable, Thoughtful - Everything You Want in a Consultant!"
Katherine, Mark, and CandyBox team are thoughtful, engaging solution partners. Unlike other agencies, I never feel like I'm working against the clo...

Candybox CRM Solutions Media

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39 out of 40 Total Reviews for Candybox CRM Solutions

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Candybox CRM Solutions Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Candybox CRM SolutionsQuestion

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Kay D.
KD
Senior Manager, Sales Operations
Information Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

I have hired Candybox twice now. They are phenomenal team with grounded, pragmatic Salesforce professionals who aim to understand the needs. Working with Mark and Cody has been a force accelerator for my initiatives in 2024. It is their focus and accessibility that ensures they build functionality that meets the needs of the business where it is, and ensures the scalability in where it needs to go. I highly recommend them to any GTM leader needing a serious boost to their tech stack management. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

There is not much to say here. If there were material reasons to be concerned about Candybox I would not have hired them twice at two different organizations. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

I brought them in to deploy a homegrown CPQ to an underdeveloped SFDC instance. We were launching new pricing and packaging in 3 months time. I needed to deploy contract management, products and price books, quoting functionality, updated opportunity management, and an updated Celigo netsuite integration. Not only did we meet that deadline, but they were with us every step of the way from testing to deployment and for the weeks after as we tackled individual adjustments to a complex deployment to a 100+ GTM team. I kept them on retainer for a year, as a critical augment to my RevOps team. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Unbelievably kind words Kay, thank you so much. This project was truly an example of maximizing the capabilities of the Salesforce platform to not only fulfill functional "CPQ" requirements, but provide reps an UX they can actually work with. The work we did here evolved naturally into a template for us, and we're capable of getting this package into orgs in about a day so that new SaaS companies starting on their Salesforce journey have accurate bookings and line items from day 1.

Vaheh H.
VH
Ops Leader
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Katherine, Mark, and CandyBox team are thoughtful, engaging solution partners. Unlike other agencies, I never feel like I'm working against the clock. They take the time to understand the processes behind the build and recommend solutions that are aligned with my organization's goals and aspirations.

During our Service Cloud implementation, they met with each of the service teams to understand how they use their current CRM, how they wish they could use their CRM, and the ways in which each team interact with the other. Ultimately, their recommended solution was comprehensive and improved communication and interaction within the service org and also between service and other SFDC user groups, like sales and finance. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

There weren't any downsides to working with CandyBox. We had a limited budget, limited resources, and a few large projects that we needed help with. CandyBox worked with what we had and provided a solution that fit our budget, met our timeline, and far exceeded our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Candybox CRM Solutions:

Be clear about the problem(s) you're trying to solve and what the business value is to that solution. The more they know about what success looks like for you and your team, the better their proposed solution(s) will be. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

CandyBox helped my organization implement Service Cloud and migrate a 25-year-old company from Dynamics to SFDC. They also built automation that improved our lead routing from HubSpot and a custom territory management solution for our global teams. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

You're too kind Vaheh, really! Appreciate this review so much. Love the callout about just explaining the business challenges you're trying to solve and how we come back with great solutions.

Melinda R.
MR
Senior Manager of Revenue Systems
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Mark, Cody, and Brent have all been phenomenal to work with. I have continually been impressed with the solutions they have come up with to solve our problems and they have been such supportive and collaborative partners in every aspect. I fully trust any input or suggestions they have because they have proven to me that they really are a best in class resource. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

There isn't anything negative I have to say about Candybox. They have all been absolutely lovely to work with and I would work with them again over and over. Review collected by and hosted on G2.com.

Recommendations to others considering Candybox CRM Solutions:

Mark and team really are excellent partners to work with. They bring an amazing skillset to the table and have truly been one of the best resources I could have ever hoped to have and get the pleasure to work with. They have been able to handle any and everything we have thrown at them and even handled me challenging their ideas or processes in such a collaborative way and honestly helped make me better at my job at the same time. They will always be a resource I would recommend to anyone looking for any help or guidance. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

Candybox helped us completely revamp our entire Opportunity process along with our own custom CPQ like solution without having to actually purchase Salesforce CPQ. The solution has been so clean and elegant while also maintaining a scalable structure that will allow us to continue to grow and improve our process without having to continually rebuild or reimplement processes. We are also a very small team and they have been an amazing resource for extra bandwidth as well as a trusted resource to collaborate with on how we want to continue to grow and ways to implement our processes while following best practices. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Appreciate your awesome review for us Melinda! I personally enjoyed our collaborative sessions on how to design certain processes and features down to the field level! Getting to work with such a powerhouse Salesforce expert like yourself only made the end solutions that much better.

Bridget M.
BM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Responsiveness, quality of work, attention to detail, proactive suggestions for improvements Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

Nothing that I can think of, they have been great Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

With candybox, we are able to outsource our salesforce projects and save that time to focus on other projects. Mark proactively suggests improvements to our salesforce instance, and always replies extremely quickly when we have questions or new requests. I find their communication super clear and they often send video demos to ensure we know what changed and how. It's very comforting knowing we can trust their work and that they'll reply quick Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Thank you Bridget!! I really aspire to not just be a reactive partner, but one that helps you clear obstacles before you even know they exist.

Chris A.
CA
GTM Operations - SQUIRE Technology
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

The team has been there and seen it already. Its been a pleasure working with the team like Nicolas and Mark.

Nicholas has been able to provide massive value by helping the team enhancing our quote to cash process as well as consolidating and optimizing Service Cloud automation flows.

One huge, positive distinction of the team is to accomodate our internal support procedures such as using Asana for support and feature requests. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

My only area of feedback is around resource utiliztion. Because we are held to a set amount of hours on a monthly basis, I don't always have visibility into how much time my team has used. Now this could be because I am not the billing contact but it would be helpful. I should be fair to point out that I haven't needed to ask. Review collected by and hosted on G2.com.

Recommendations to others considering Candybox CRM Solutions:

The team is talented and quick to respond. Highly flexible and accomodating. You don't need to wait a month if you need to adjust scope or priorities. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

The team has been assisting us with several projects with Salesforce Service Cloud as well as an integration with Stripe. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Thank you so much for this Chris! Candybox is really focused on the quality of experience and speed of delivery. Being able to quickly adapt to the needs of the business and not getting dragged down in the minutiae of line by line SOWs is what we're about.

IC
Sr. Manager, Global Revenue Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Their output is consistent, and the team is very knowledgable and responsive. They are also just good people in general, which helps make some of the more tedious projects "fun" to work on. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

Nothing comes to mind, they are great partners. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

For larger, complex projects the Candybox team is our go-to Salesforce partner. From complex integrations to helping support new product offerings, they not only help build the solution but also offer insightful feedback on how to improve the original vision and provide great thought leadership on best practices and implementation. Review collected by and hosted on G2.com.

Stacey I.
SI
Salesforce + Connected Tech Admin
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Open, clear communication.

Prompt actions/resolutions.

Attentiveness. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

We initially had a couple of hiccups with documentation not being produced, but once we communicated our expectations, this was resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Candybox CRM Solutions:

The team brings a wealth of experience working with B2B SaaS companies, which was evident throughout our projects. Their strong business understanding allowed them to provide insightful, practical solutions that were efficient without being overly complex. Communication was consistently prompt and clear, making the entire process smooth and straightforward. Beyond their technical expertise, the team was personable and adaptable, making them a pleasure to work with. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

Our team is lean and we needed the extra bandwidth to help with ongoing (and new) projects. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Thank you Stacey! Really happy to hear we're able to combine both subject matter expertise with some personality along the way. You're a pleasure to work with too!

Jessica R.
JR
Partner Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

They're responsive, helpful, knowledgeable, patient, and all around great to work with! Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

There's nothing that I've encountered so far that I dislike. They're amazing. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

Cody Camarasana with Candybox CRM Solutions helped us set up a new flow to help automate contact record updates based on super specific, in-app activity criteria and was incredibly knowledgeable, patient, and great at helping us troubleshoot the existing flow and correct it based on our needs. 15/10 would highly, highly recommend Cody for help with any SFDC needs. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Thank you so much Jessica! Cody is an powerhouse, so glad you had the opportunity to work with him. I'm fortunate enough to every day!

CK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Candybox CRM Solutions?

There are a lot of Salesforce consultants, but what I like most about Candybox is how they take the time to understand the business - the workflows, processes, and teams - to help craft a solution that fits our needs. They are true thought partners and don't require a structured list of requirements. I gave them a high level set of objectives and they were able to translate that into tactical technical updates. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

Can't think of anything. They truly are great partners and lovely people to work with. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

We brought in Candybox to support one of our portfolio companies in rearchitecting their Salesforce instance to support their long-term strategy. With their support this company now has a robust instance of Salesforce that gives the GTM teams the tools they need to succeed. Personally, we know that the system will output correct reporting and analytics. Review collected by and hosted on G2.com.

Response from Mark Spellman of Candybox CRM Solutions

Really appreciate this feedback, Chiraag! I always say the technology is the easy part of Salesforce work and the real challenge is truly understanding the people and process needed to run successful companies. So I couldn't be happier to see you call this out as a strength of ours!

Greg B.
GB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Candybox CRM Solutions?

Responsiveness and consultative approach. Review collected by and hosted on G2.com.

What do you dislike about Candybox CRM Solutions?

There's nothing I dislike about Candybox. Review collected by and hosted on G2.com.

What problems is Candybox CRM Solutions solving and how is that benefiting you?

We turned to Candybox to help our fast growing team keep on a steady path through systems & operations support. The Candybox team has been the perfect partner to us - serving as a thought leader with best practices, adjusting to our unique needs, working diligently & quickly, and super responsive on all accounts.

100% recommend Candybox. Review collected by and hosted on G2.com.