CallTower Features
What are the features of CallTower?
Basic Communication
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
Advanced Features
- Hold Music
- Automated Attendants
- VOiP Number
Access
- Software Pairing
- Browser Extension
- Individual Download
Features
- Voicemail to Email
- Voice Conferencing
- Video Conferencing
Top Rated CallTower Alternatives
CallTower Categories on G2
Filter for Features
Basic Communication
Phone Calls | As reported in 126 CallTower reviews. Enables users to place phone calls over the internet. | 89% (Based on 126 reviews) | |
Video Calls | Enables users to place video calls over the internet. 99 reviewers of CallTower have provided feedback on this feature. | 78% (Based on 99 reviews) | |
Instant Messaging | As reported in 94 CallTower reviews. Enables users to send instant messages over the internet. | 75% (Based on 94 reviews) | |
Screen Sharing | Based on 91 CallTower reviews. Enables users to share screens over the internet. | 79% (Based on 91 reviews) | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. 112 reviewers of CallTower have provided feedback on this feature. | 83% (Based on 112 reviews) | |
Desk-to-Desk Calls | Based on 116 CallTower reviews. Enables users to contact one anothers through mobile phones and landlines. | 85% (Based on 116 reviews) |
Advanced Features
Hold Music | Based on 99 CallTower reviews. Offers users the option to play music for contacts who are on hold. | 72% (Based on 99 reviews) | |
Automated Attendants | Based on 110 CallTower reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. | 79% (Based on 110 reviews) | |
VOiP Number | Offers users a unique number that can be dialed from anywhere. 114 reviewers of CallTower have provided feedback on this feature. | 87% (Based on 114 reviews) |
Access
Software Pairing | Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 97 CallTower reviews. | 80% (Based on 97 reviews) | |
Browser Extension | Allows users to download the tool along as an extension to their browser of choice. 86 reviewers of CallTower have provided feedback on this feature. | 73% (Based on 86 reviews) | |
Individual Download | Based on 82 CallTower reviews. Requires users download the software on its own. | 76% (Based on 82 reviews) |
Features
Voicemail to Email | As reported in 39 CallTower reviews. Transcribes voice messages to email. | 83% (Based on 39 reviews) | |
Voicemail to SMS | Transcribes voice messages and delivers them via text message. 35 reviewers of CallTower have provided feedback on this feature. | 71% (Based on 35 reviews) | |
File Sharing | Based on 32 CallTower reviews. Includes a way to easily share files between users. | 71% (Based on 32 reviews) | |
Voice Conferencing | Allows multi-participant phone conferences. 37 reviewers of CallTower have provided feedback on this feature. | 83% (Based on 37 reviews) | |
Video Conferencing | Based on 35 CallTower reviews. Can host video conferences. | 79% (Based on 35 reviews) | |
Conference Transcripts | Records and transcribes voice and video conferences. This feature was mentioned in 33 CallTower reviews. | 73% (Based on 33 reviews) |
Extensions
Tenancy Flexibility | As reported in 35 CallTower reviews. Can be deployed as a single-tenant or multi-tenant product. | 70% (Based on 35 reviews) | |
Native VoIP | Contains its own IP telephony system. This feature was mentioned in 35 CallTower reviews. | 81% (Based on 35 reviews) | |
CCaaS Option | Is also able to serve as contact center software. 32 reviewers of CallTower have provided feedback on this feature. | 77% (Based on 32 reviews) |
Platform
Omnichannel | As reported in 21 CallTower reviews. Allows inflow of requests through various digital channels such as email, social media, etc. | 71% (Based on 21 reviews) | |
Mobile Access | Allows users to access the software using mobile devices. This feature was mentioned in 27 CallTower reviews. | 75% (Based on 27 reviews) | |
Queue Management | As reported in 25 CallTower reviews. Provides queue management in case of increase in case/call inflow. | 79% (Based on 25 reviews) | |
Call Routing | Allows distribution of incoming calls to agents. 26 reviewers of CallTower have provided feedback on this feature. | 83% (Based on 26 reviews) | |
Call Back | Allows users to request a call back. 24 reviewers of CallTower have provided feedback on this feature. | 78% (Based on 24 reviews) | |
IVR | As reported in 22 CallTower reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. | 80% (Based on 22 reviews) | |
Automatic Call Distribution | Allows automatic distribution of incoming calls to the agents. 25 reviewers of CallTower have provided feedback on this feature. | 84% (Based on 25 reviews) |
Workforce Management
Call Monitoring | Allow managers/supervisors to monitor calls for quality assurance purposes. 26 reviewers of CallTower have provided feedback on this feature. | 81% (Based on 26 reviews) | |
Performance Evaluation | Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 25 CallTower reviews. | 79% (Based on 25 reviews) |
Administrative
Call Recording | Allows supervisors/managers to record and review telephone conversations of agents. 23 reviewers of CallTower have provided feedback on this feature. | 78% (Based on 23 reviews) | |
Reporting & Dashboards | Based on 23 CallTower reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 79% (Based on 23 reviews) |
Generative AI
AI Text-to-Speech | As reported in 20 CallTower reviews. Simulates human-like speech from text inputs. | 71% (Based on 20 reviews) |
