CallRoot Reviews & Product Details

I have used Call Root for my business and the thing that appealed towards using this programme is the great UI experience and subtle reports. Review collected by and hosted on G2.com.

Setting up first for a beginner can be made easier. There's a space for improvement. Review collected by and hosted on G2.com.

Helps in collecting information about the caller for building the data analytics for the future usage. The team can send automatic regards message to the customers upon finishing the call. Review collected by and hosted on G2.com.

workflow modification for the various options such as SMS, emails etc needs some traning to perform. Ability to add multiple notes to a call is having its own limitation. Review collected by and hosted on G2.com.

Slightly more affordable compared to the industry leaders, though you give up features and direct integreations for that luxury. Review collected by and hosted on G2.com.

Javascript code did not work at first and required a custom addition from Customer Service. The response times and helpfulness of the CS team were lacking. My messages would sometimes take days (weeks, in one case) to receive a less-than helpful response. Even canceling the account requires reaching out to the CS team - it's simply not possible from within the account platform. Review collected by and hosted on G2.com.

Callroot are exceptional at what they do Review collected by and hosted on G2.com.

USD only pricing structure. It would be great if Callroot could diversify their pricing structure to be more competitive in other currencies Review collected by and hosted on G2.com.