Top 10 CallMiner Eureka Alternatives & Competitors

Top 10 Alternatives to CallMiner Eureka Recently Reviewed By G2 Community

#1

Observe.AI
By Observe.AI
(226)4.6 out of 5
Optimized for quick response
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
• Conversation Intelligence
Get a quote
Reviewers say compared to CallMiner Eureka, Observe.AI is:
Easier to set up
Easier to admin
More usable
See all Observe.AI reviews
#2

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
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Reviewers say compared to CallMiner Eureka, NICE CXone Mpower is:
Slower to reach roi
More usable
Easier to set up
See all NICE CXone Mpower reviews
#3

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Optimized for quick response
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
Get a quote
Reviewers say compared to CallMiner Eureka, Talkdesk is:
Easier to set up
Easier to admin
More usable
See all Talkdesk reviews
#4

Verint Speech and Text Analytics
By Verint
(68)4.4 out of 5
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Categories in common with CallMiner Eureka:
• Speech Analytics
• Conversation Intelligence
Reviewers say compared to CallMiner Eureka, Verint Speech and Text Analytics is:
More expensive
Easier to set up
More usable
See all Verint Speech and Text Analytics reviews
#5

Calabrio ONE
By Calabrio
(321)4.5 out of 5
Optimized for quick response
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
Get a quote
Reviewers say compared to CallMiner Eureka, Calabrio ONE is:
Easier to set up
More usable
Easier to admin
See all Calabrio ONE reviews
#6

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
Get a quote
Reviewers say compared to CallMiner Eureka, Genesys Cloud CX is:
Slower to reach roi
Easier to set up
More usable
See all Genesys Cloud CX reviews
#7

Balto
By Balto
(550)4.8 out of 5
Optimized for quick response
Balto connects contact center agents with AI to enable better conversations that deliver results.
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Conversation Intelligence
Get a quote
Reviewers say compared to CallMiner Eureka, Balto is:
Easier to set up
Easier to admin
More usable
See all Balto reviews
#8

Gong
By Gong
(6,053)4.8 out of 5
Optimized for quick response
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Categories in common with CallMiner Eureka:
• Conversation Intelligence
Get a quote
Reviewers say compared to CallMiner Eureka, Gong is:
Easier to set up
Easier to admin
More usable
See all Gong reviews
#9

Invoca
By Invoca
(919)4.5 out of 5
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
Categories in common with CallMiner Eureka:
• Contact Center Quality Assurance
• Speech Analytics
• Conversation Intelligence
Get a quote
Reviewers say compared to CallMiner Eureka, Invoca is:
Easier to set up
Easier to admin
Better at support
See all Invoca reviews
#10

CallTrackingMetrics
By CallTrackingMetrics
(696)4.5 out of 5
Optimized for quick response
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.
Categories in common with CallMiner Eureka:
• Conversation Intelligence
Get a quote
Reviewers say compared to CallMiner Eureka, CallTrackingMetrics is:
Easier to set up
Easier to admin
Better at meeting requirements
See all CallTrackingMetrics reviews