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CallHub Reviews & Product Details

CallHub Overview

What is CallHub?

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

CallHub Details
Languages Supported
English, French, Spanish
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Product Description

CallHub offers a one-stop solution from collecting opt-ins to outreach, nurturing, and mobilization. We have calling solutions like: Predictive dialer Power dialer Auto dialer Voice broadcast/Robocalls Press 1 campaigns Patch-through calling Texting solutions like: Text to join Mass texting P2P texting MMS And other communication solutions like emails and workflows. Sophisticated software for the biggest political parties, yet simple enough for a cause! The only solution that smoothly integrates with your CRM. Reach your people and foster relationships effectively!

How do you position yourself against your competitors?

CallHub is TCPA Compliant, offers 10DLC support, and is SHAKEN/STIR enabled. We are the only communication platform to offer:
* Spam label shield: To increase trust and contact rates
* Unlimited free agent seats
* Mobile app for agents: For easy distributed campaigns
* Link tracking: To analyze engagement on your texts
* Fast P2P texting: To eliminate the need to hit “send” a thousand times.

94% Customer Satisfaction Score
99.51% Uptime
<3h Avg. first response time


Seller Details
Seller
CallHub
Year Founded
2011
HQ Location
Claymont, DE
Twitter
@CallHub
2,473 Twitter followers
LinkedIn® Page
www.linkedin.com
139 employees on LinkedIn®
Description

CallHub is a cloud-based communication platform designed to enhance outreach and engagement through voice calls, text messaging, and peer-to-peer SMS. It offers tools for businesses and organizations to conduct phone banking, fundraising, and customer support campaigns effectively. CallHub's features include automated dialers, customizable scripts, and analytics to track campaign performance, making it a valuable solution for nonprofits, political campaigns, and companies looking to improve their communication strategies. For more information, visit their website at https://callhub.io/.


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Overview Provided by:

Recent CallHub Reviews

Adrian C.
AC
Adrian C.Small-Business (50 or fewer emp.)
5.0 out of 5
"makes 100s of calls in minutes"
quick dialing platform for call centres manage staffs calls and sales pipelines adds notes easily
Brenda  P.
BP
Brenda P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool for organizing"
Callhub is very easy to navigate and understand, both the setting up campaign process and the calling and texting process. It also has great costum...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great start as a new user!"
I find CallHub's pricing to be very fair with enough advanced features to run a professional mobile campaign. It was easy to get started quickly. M...
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CallHub Media

CallHub Demo - Calling campaigns on mobile app
Agents can join calling campaigns on the go with our handy, intuitive mobile app.
CallHub Demo - Analysizing and tracking calling campaigns
Get high contact rates and automate follow-up calls
CallHub Demo - Create calling campaigns
Set up your calling campaigns with your choice of dialers and with a local presence.
CallHub Demo - Text tags on mobile app
Unlimited volunteer accounts, unlimited relationships with CallHub
CallHub Demo - P2P texting on mobile app
Send MMS and have real conversations at scale
CallHub Demo - P2P text campaign tracking
Keep a close watch on ongoing P2P conversations
Answer a few questions to help the CallHub community
Have you used CallHub before?
Yes

35 CallHub Reviews

4.8 out of 5
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35 CallHub Reviews
4.8 out of 5
35 CallHub Reviews
4.8 out of 5

CallHub Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CallHubQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Adrian C.
AC
Sales Representative
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CallHub?

quick dialing platform for call centres

manage staffs calls and sales pipelines

adds notes easily Review collected by and hosted on G2.com.

What do you dislike about CallHub?

calls sometimes disconnect for no reason

Echo on calls

doesn't hang up in time Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

Helps my agents be productive with a power dialer I am able to listen in on calls to make sure QA is perfect Review collected by and hosted on G2.com.

Brenda  P.
BP
Senior Digital Startegist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about CallHub?

Callhub is very easy to navigate and understand, both the setting up campaign process and the calling and texting process. It also has great costumer support and agents who are very welcoming and supportive in your onboarding. I was able to easily use my integration tool with callhub to send automations like adding contacts into a list from different places into Callhub. I plan on utilizing callhub in all my organization campaigns to make it easy for organizers to cantact their new id's every week. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I would like to see more onboarding videos available for all campaign paths and also for other user most and least used features. I would also like for the app to have the browser+phone+app feature available as many agents like to follow along in theur browsers as they use thir phone to make the calls. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

I don't have any problem Callhub is solving at the moment. All of my questions have been answered by callhub support agent. Review collected by and hosted on G2.com.

AJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CallHub?

You can contact your customers anywhere in the world at scale in minutes. As it integrates with lots of platforms, there's no additional setup required beyond linking your accounts.

When you need them, the team are great helping you setup complex campaigns to get the best results. I use Callhub most days to engage my customers and, its range of features means I can communicate with them quickly over any channel. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

They provide ace technology and you'll need to bring local knowledge about your market and regulations. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

They're improving existing channels so we can better engage our customers, and their AI sentiment tracker is another tool helping us improve our work. Review collected by and hosted on G2.com.

Norman P.
NP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

Callhub is a good app that gives you call center functions without committing to a lot of seats. They charge per minute instead of licenses. This provides you with a pretty good app without commitment, and allows you to scale up or down as needed/ Review collected by and hosted on G2.com.

What do you dislike about CallHub?

The cost per minute is on the higher side, and the reporting features could be improved. It is still very B2C centric, and not as optimized for B2B campaigns Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

Callhub provides businesses with a highly flexible and reasonably power call center, SMS, and auto dialer app. Review collected by and hosted on G2.com.

Daniah D.
DD
Enterprise Account Executive
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

The mobile app is so inredibly easy to use, and their team responds super fast any time we have questions. We needed to get our instance up and running within 24 hours and they made themselves available to help us get out the door. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

Wish the admin experience was smoother, it's messy when you try to have multiple admins in the account and also try to have the admins do calls. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

We have a massive list of numbers to call and the autoamted process with CallHub made it possible. Review collected by and hosted on G2.com.

Verified User in Political Organization
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

Big fan of Sam, unlimited list upload size, good app for mobile users, and solid customer support with enterprise over slack Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I liked the redesigned UI for each campaign, the ability to bulk do everything instead of most features working one by one! Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

They built us some features super quick which we appreciated but they need to actually think through how a campaign with 1000+ callers would operate and proactively build features for clients like that, rather than just small campaigns. I hope the AI tool will let me search for metrics by just writing a questions like "How many contacts did we have in Arizona on Dec 10th!" Review collected by and hosted on G2.com.

Laura Marie (LM) D.
LD
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CallHub?

CallHub is an extremely user-friendly system that also has an excellent back-end user interface. I've found it to be suitably flexible and accessible for a variety of campaigns. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

As a smaller company, CallHub may not be suitable for larger campaigns or organizations that will need a lot of customer support. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

CallHub is making it possible for a small team of callers to efficiently contact large numbers of community members for political and advocacy campaigns. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

I find CallHub's pricing to be very fair with enough advanced features to run a professional mobile campaign. It was easy to get started quickly. My first customer service experience was very high quality. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I had trouble setting up my account because I use a VPN. It isn't an all-in-one digital campaign toolkit like Action Network. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

List building using a text to join keyword. Easy, accessible, and affordable mass and peer to peer texting. Review collected by and hosted on G2.com.

Karl B.
KB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

CallHub is quite flexible and can handle large campaigns Review collected by and hosted on G2.com.

What do you dislike about CallHub?

CallHub has some restrictions when using their API and also when editing an existing campaign. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

We call our members to remind them to register to vote. We are worldwide and frequently a call is the only way to reach the member. Review collected by and hosted on G2.com.

Patricia T.
PT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallHub?

Promt attention to requests for broadcast phone messaging and pricing. Easy to implement regardless of how frequently it's used. Updating database is simple and submission is seamless. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I Have not found a down-side to CallHub. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

We're able to reach all appropriate parties in minutes with valuable and time sensitive information. Review collected by and hosted on G2.com.