Top Rated Caller Desk Alternatives
(12,241)
4.4 out of 5
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3 Caller Desk Reviews
5.0 out of 5
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PN
Pa-one N.
Founder and ceo of ORIZEN SOFTWARES PRIVATE LIMITED
Small-Business(50 or fewer emp.)
What do you like best about Caller Desk?
Callerdesk integrates smoothly with our CRM, so all communication stays organized. Review collected by and hosted on G2.com.
What do you dislike about Caller Desk?
The setup process is comprehensive, which ensures everything is configured properly but might take some time. Review collected by and hosted on G2.com.
TS
Tarun S.
Sr.vice president mktg & opd
Mid-Market(51-1000 emp.)
What do you like best about Caller Desk?
The variety of features and call automation is very helpful. Review collected by and hosted on G2.com.
What do you dislike about Caller Desk?
There’s a learning curve to fully utilize all the powerful features, but it's manageable with the support provided.
Primary role: User Review collected by and hosted on G2.com.
AY
Amit Y.
Customer support executive
Enterprise(> 1000 emp.)
What do you like best about Caller Desk?
It's help to connect better and Easily so everything is perfect Review collected by and hosted on G2.com.
What do you dislike about Caller Desk?
There is nothing dislike about caller desk as a customer support there are number of features available in the dialer Review collected by and hosted on G2.com.
There are not enough reviews of Caller Desk for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Ozonetel CloudAgent
4.6
(580)
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
2
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
3
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
4
Talkdesk
4.4
(2,409)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
5
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
6
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
7
CloudTalk
4.3
(1,251)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
8
Aircall
4.3
(1,180)
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
9
Kixie PowerCall & SMS
4.8
(789)
Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.
10
Aloware
4.2
(590)
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere.
The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy.
Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
