Caller Desk Reviews 2025: Details, Pricing, & Features

Caller Desk Overview

What is Caller Desk?

Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process.

Caller Desk Details

Discussions

Caller Desk Community

Languages Supported

English, Hindi

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Product Description

CallerDesk® is a leading cloud telephony provider, offering advanced communication solutions that empower businesses to streamline their customer interactions. Our cloud-based call management services help companies efficiently handle customer queries and deliver seamless experiences. CallerDesk is built with a focus on simplicity, scalability, and powerful automation, enabling businesses to enhance their operational workflows. Our innovative solutions are designed to improve customer satisfaction and boost business productivity, regardless of the industry or scale. Trusted by a growing number of forward-thinking businesses, CallerDesk helps companies improve their customer service processes with intuitive features like Interactive Voice Response (IVR), call routing, and real-time analytics. Organizations across sectors benefit from our easy-to-use platform, ensuring effective communication through multiple channels.

How do you position yourself against your competitors?

CallerDesk stands out with its commitment to simplifying cloud telephony while offering unparalleled customization. Our platform is designed to meet the unique needs of businesses, whether it’s automating repetitive tasks, enhancing customer journeys, or scaling operations. CallerDesk’s emphasis on user-friendly interfaces and fast implementation ensures that businesses can start improving their customer communication instantly. With a focus on flexibility, security, and reliability, CallerDesk delivers the tools businesses need to thrive in today’s competitive landscape.

Seller Details

Seller

Caller Desk

Year Founded

2016

HQ Location

G-13, 1st Floor, Sector 3, Noida, U.P- 201301

Twitter

@CallerDesk
48 Twitter followers

LinkedIn® Page

www.linkedin.com

Description

Caller Desk is a comprehensive cloud telephony platform designed to streamline business communication. It offers features such as IVR systems, call automation, advanced analytics, and CRM integration. With Caller Desk, businesses can manage customer interactions efficiently through voice, SMS, and email, enhancing both operational efficiency and customer experience. Ideal for companies of all sizes, it provides scalable solutions to meet diverse communication needs.

Overview Provided by:

Kaushal Bansal

Recent Caller Desk Reviews

10/25/2024

Tarun S.Mid-Market (51-1000 emp.)

5.0 out of 5

"Great features but some learning curve"

The variety of features and call automation is very helpful.

10/15/2024

Pa-one N.Small-Business (50 or fewer emp.)

5.0 out of 5

"Seamless Integration with CRM Tools"

Callerdesk integrates smoothly with our CRM, so all communication stays organized.

11/16/2023

Amit Y.Enterprise (> 1000 emp.)

5.0 out of 5

"The giants"

It's help to connect better and Easily so everything is perfect

Caller Desk Pricing

Mini Cloud Call Center

₹2,500.00

2 Agent/ Per Month

Premium Cloud Call Center

Per Month

See all 4 Caller Desk pricing levels

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Caller Desk Media

The CallerDesk admin dashboard provides a comprehensive view of your call center’s performance, showcasing real-time metrics on total calls, talk duration, queue times, and user activity

The CallerDesk call log report offers detailed insights into live calls, total call activity, and voicemail data, allowing businesses to monitor real-time performance, track call outcomes, and manage deskphone activity efficiently.