Bugcrowd Reviews (61)

Reviews

Bugcrowd Reviews (61)

4.3
61 reviews

What do users say?

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Users consistently praise Bugcrowd for its efficient triage process and strong community support, which enhance the overall vulnerability management experience. The platform's user-friendly interface and clear communication help researchers focus on impactful findings, making it a valuable tool for security testing. However, some users note that the initial setup can be complex for beginners.

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Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Indifferent "
2.5/5
What do you like best about Bugcrowd?

BugCrowd has managed to find a few issues that have managed to slip by me. The issues that were found though happened to be low priority. Good news. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

I don't really have a strong negative opinion, other than it can be somewhat expensive. I can say though that it was a little tricky with handing over information to ethical hackers whom I did not know or trust. I also realize bugcrowd's services are a little mediocre and are really great at assuring you that you at least have some sort of bug bounty program; quality of service is a little questionable though. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Extremely disappointed with with Support and Ops Management. "
0/5
What do you like best about Bugcrowd?

Over the 5 months I have been using their program I did not see material results until month 4. In that month they were all very low priority bugs, some worth fixing, some not. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

At the end of Q2 2018 I contacted a sales rep at Bugcrowd to see if they were able to do a price cut to hit sales numbers. They obliged and gave me a great deal. The handoff to the Solutions Architect was smooth but soon after working with him I started to see the problems. I had very explicit scope I did not want tested. This scope was immediately ignored by the solutions architect and every single person I dealt with after. The scope was very explicit not to make new accounts, but to use the ones created for them. Multiple internal Bugcrowd employees ignored my request, and then followed by multiple researchers who had this scope explicit in their req. I let them know every time they didn’t follow this process, informing them it is not acceptable as they were entering our sales channels. I informed them if it continued to happen, that the benefit of using Bugcrowd would be outweighed by the negatives of researchers not following this outlined process. I then informed Bugcrowd if it continued to happen I will request a refund. The issue continued so I requested a pro-rated refund. I was denied and then was asked if I could do something on my end to prevent their process of not following directions. I informed Bugcrowd to pause the program because it doesn’t make sense for me to hardcode around their email addresses for their own lack of control and that the Bugcrowd platform from now moving forward has no use to me.

I do not recommend their products if you want anything more than a rubber stamp of having a ‘bug bounty program.’ Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"This is so innovative!"
4.5/5
What do you like best about Bugcrowd?

The fact that it isn't a one size fits all platform. When you crowdsource your cybersecurity, there are new sets of eyes available all the time. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

The platform can be a bit overwhelming at times. There is so much to look at and understand - just the basic premise took us a while to understand. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Enterprise (> 1000 emp.)
"The Right Choice"
5/5
What do you like best about Bugcrowd?

The best part of my many positive experiences with Bugcrowd has been with the triage team. Based on their diligence with confirming, duplicating researcher findings, working with those researchers and finally working with us has built trust to the point that I can take and work from Bugcrowd's reports at face value. I 100% trust that the triage team is working to our benefit and challenging researchers when things that are found don't quite add up. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

Not so much a dislike but my initial thought in working with Bugcrowd was from the standpoint of reservation. I was worried about handing over our web applications for the purpose of intentionally trying to exploit flaws and the fear of the unknown for what could happen with ethical hackers that we neither knew nor trusted. Those concerns were put to rest within days of the team reaching out to us and through scheduled status/progress meetings. Bugcrowd "invites" researchers they trust and because I have grown to trust Bugcrowd I trust their researchers by extension. Review collected by and hosted on G2.com.

Vinaykumar G.
VG
Vinaykumar G.
Application Development Analyst
Information Technology and Services
Enterprise (> 1000 emp.)
"Best Bug Bounty Platform"
5/5
What do you like best about Bugcrowd?

The security vulnerability handling and the big bounties on the discovery of security vulnerabilities. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

Nothing as of now. Only thing is that they can improve the marketing and advertising. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Manage your connection with the best security researchers in the world"
5/5
What do you like best about Bugcrowd?

Bugcrowd helps you improve your security posture by linking you with some of the best security researchers in the world. There are so many unknowns about running a bug bounty program and the relationships with researchers that BugCrowd help you become familiar with and guide you into getting the best results out of your company. While anyone can run a bug bounty program on their own, the BugCrowd team is where the value comes from and their help is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

The program can be expensive. But as long as you have your processes in place and internal teams on board to deliver valuable content to the program, you will make your monies worth. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Great program for due dilligence above and beyond standard testing"
5/5
What do you like best about Bugcrowd?

BugCrowd has found multiple serious issues that have managed to slip by our scanning and procedure based testing. The CrowdControl portal makes it easy to manage programs for a large number of applications like we have given our extensive online presence. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

It can be difficult to setup a large number of accounts for testing - not sure that's specific to BugCrowd but it is a difficulty of running Bug Bounties whether they be long or short. There have also been elements of the Bug Crowd portal that haven't worked well but have been addressed over the course of this year. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Enterprise (> 1000 emp.)
"Great app for contact"
5/5
What do you like best about Bugcrowd?

Continuous coverage surfaces more critical vulnerabilities

Automated workflows and remediation advice empower DevOps

Advanced analytics connect the right security skills to every project Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

No dislike but they are providing less feature Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Bugcrowd protects you from all kind of security threats"
5/5
What do you like best about Bugcrowd?

It's price affordable in price and it's awesome user interface Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

every thing looks perfect for our needs.. Review collected by and hosted on G2.com.

Gunank S.
GS
Gunank S.
Machine Learning Engineer
Computer Software
Mid-Market (51-1000 emp.)
"Platform for people who are always finding bug in everything"
4.5/5
What do you like best about Bugcrowd?

I like this platform because it provides opportunity to show case that you have find some bug or any application flow fault which will be really helpful for companies. Rewards are awesome if you are able to find a bug in software/App. Review collected by and hosted on G2.com.

What do you dislike about Bugcrowd?

As the platform provides opportunity for Enthusiastic people so i don't have any dislike for this. It also helps organisations to improve their product and save from hackers. Review collected by and hosted on G2.com.