Broadly Reviews & Product Details

I like having quick, easy access to reviews as they come in and the ability to reply within Broadly. It is also nice to see statistics on how technicians are performing. Review collected by and hosted on G2.com.

I do sometimes find it is faster to just reply to a review from the platform it was posted on. However, I think this would not be true if I had many platforms to manage at once. Review collected by and hosted on G2.com.

Text reviews. This was the only feature we were interested in. Review collected by and hosted on G2.com.

We received about 20 reviews over a 9-month period broadly. We received the same amount of reviews by just emailing the client a google review link. We were not interested in broadly for anything except the text for reviews feature. We have sent broadly links to over 150 clients this year, and have gotten 20 reviews. We also requested on sign up to be put on a month-to-month plan, which our salesman agreed to.

We made the decision to part ways with broadly and contacted the support team. The Broadly support team quoted a 12 month contract, cancelation fees, etc etc. I explained that we have paid $2,520 for 20 reviews. This is not what we were promised. And the decision to be put on a month to month plan apparently got "lost" in their records.

Broadly is trying to milk us for another 2 months before cancellation. There are many better and less expensive services out there.

Overall, broadly fell very short of what was promised. And unfortunately, their customer service is poor at best. Review collected by and hosted on G2.com.

Broadly worked great for incoming messages from customers on our website. Review collected by and hosted on G2.com.

Didn't have the ability to text/email customers to follow up on quotes and visits. Review collected by and hosted on G2.com.

The people that work their don't try to oversell you, and they know their product.

The e mail blast was very successful, and the price was right. The way they handle the

Customer reviews are easy to respond to and the program is smooth. Review collected by and hosted on G2.com.

I've been in business for almost 50 years , and in that time I've Dealt with many types of company's who are going to "help me double my car count" . We all know that's Bologna..... They never promised the world, just improvement. It did. There is nothing to dislike , unless you dislike paying for their service's Review collected by and hosted on G2.com.

- Webchat - we've been able to engage with customers online

- Auto-Review Request - it automatically sends text messages out after a job is done

- Communication - texting has been great for us to connect with customers Review collected by and hosted on G2.com.

- Not enough auto features. I wish it auto-sent out appointment reminders, etc. Review collected by and hosted on G2.com.

Takes the review process out of my hands. Review collected by and hosted on G2.com.

Leads between 2 stores sometimes get mixed up. Review collected by and hosted on G2.com.

We have been serving our community for over 30 years (before the internet was popular). We had never mastered success getting customers to give us a review even when we exceeded their expectations. Since we have partnered up with Broadly, we have received many amazing and uplifting reviews which lets us know our technicians are going the extra mile for our customers! Review collected by and hosted on G2.com.

What's not to like? They are always able to help us if we have a question. If they aren't sure how to advise us, they work hard to figure it out! Review collected by and hosted on G2.com.

Broadly is easy to use, you don't need to be tech-savvy to send reviews, respond to web chats from customers or request payments. Review collected by and hosted on G2.com.

Their software does not allow you to connect multiple GoogeMyBusiness stores under one account, you need separate accounts which end up costing more money. Review collected by and hosted on G2.com.

Ability to communicate with customers through a single platform

Ability to track all customer communication in single platform the whole team can view

Ability to bill and receive credit card payments

Help driving online reviews and customer feedback

Prompt requests sent to customer for review Review collected by and hosted on G2.com.

The team scorecard does not update

Additional flagging/notification options for customer communication Review collected by and hosted on G2.com.

Broadly has saved me hours of time by completely automating the client review process. Setting up custom forms and following up with clients was very time consuming. Once we signed up with Broadly our reviews skyrocketed and all we had to do was watch them roll in. Review collected by and hosted on G2.com.

Some of the features, like Web Chat, we would never use. It would be nice to have different levels of service. Review collected by and hosted on G2.com.