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33 Brivo Reviews
Overall Review Sentiment for Brivo
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The customer service is very responsive when it comes to resovling issues with their platform or updating it to meet our changing needs.
As it's cloud based, I don't have to engage our infrastructure team about software / patch updates.
Also the GUI is very intuitive and the whole system is easy to set up - gone are the days were hours are spent in training or having to remember how to do things like run reports.
Best of all, we have saved so much time by removing manual data entry as the system integrates seamlessly with our HR/IT systems. Review collected by and hosted on G2.com.
Some industry specific reports and functions aren't available like in other "enterprise systems", but I'm sure they'll get there as they are always making improvements. Review collected by and hosted on G2.com.
Best part of Brivo is the training that comes with it. The team that supports this, and the featuresets they add over time make this a fantastic product. From fingerprints, to fobs, to cards, to key codes, to even mobile passes, this company knows what installers, users, and administrators want in a good solid system, and apply it to their products. I highly recommend them. Review collected by and hosted on G2.com.
There are at times backorders for parts when big orders go through, but its very few and far between. Review collected by and hosted on G2.com.
I have found that Brivo has one of the most user friendly interfaces on the market. The flexibility the system offers makes integrating it into either new or existing spaces very easy. Review collected by and hosted on G2.com.
My only real complaint has to do with the way we, as a dealer, have to access our customers accounts. Having to allow yourself access to remote programming instead of the way it used to be is much more of a hassle than it needs to be. Review collected by and hosted on G2.com.
Cloud, database, Web browser GUI. Constantly innovating new features and integrating with other database software. Review collected by and hosted on G2.com.
Their readers and credentials are proprietary. If there is a supply chain issue, alternatives are difficult. Review collected by and hosted on G2.com.
Cloud management and API options makes the day to day management easy. Review collected by and hosted on G2.com.
subscription costs can be difficult to move to from another product that doesnt have Cloud services, but its worth it. Review collected by and hosted on G2.com.
Easy to use, Easy to Implement, Cloudbased, Great Support, and New Technology Review collected by and hosted on G2.com.
Fluid Access Doesnt Work correctly, but we were told they are working on this. Review collected by and hosted on G2.com.
User-Friendly Interface: Brivo Access Control is known for its intuitive and user-friendly interface, making it easy for users to navigate and manage access control settings. The system's simplicity saves time and reduces the learning curve for administrators.
Flexible Access Options: Brivo offers a variety of access options, including keycards, mobile credentials, and biometric authentication. This flexibility allows users to choose the method that best suits their needs and preferences, enhancing convenience and efficiency.
Real-Time Monitoring and Reporting: Brivo provides real-time monitoring of access events, allowing administrators to track and manage access to different areas remotely. The system's reporting capabilities provide valuable insights into user behavior, enabling proactive security measures and enhancing overall safety.
Integration Capabilities: Brivo Access Control seamlessly integrates with other security systems, such as video surveillance and intrusion detection systems. This integration creates a comprehensive security ecosystem, streamlining operations and providing a centralized management platform.
Scalability and Growth: Brivo Access Control is designed to accommodate the evolving needs of businesses and organizations. It offers scalability, allowing for the easy expansion of access control capabilities as your operations grow. This scalability ensures that the system can adapt to your changing requirements over time.
Reliability and Support: Brivo Access Control is known for its reliable performance, offering high uptime and ensuring uninterrupted access control functionality. Additionally, Brivo's customer support team is responsive and knowledgeable, providing assistance whenever needed. Review collected by and hosted on G2.com.
Cost: Some users have found Brivo Access Control to be relatively expensive compared to other access control solutions. The pricing structure and ongoing subscription fees may not fit every budget, particularly for small businesses or organizations with limited resources.
Mobile App Performance: Although Brivo offers a mobile app for convenient access control management, some users have reported occasional performance issues or glitches with the app. These issues may impact the user experience, especially for those who heavily rely on mobile access control management. Review collected by and hosted on G2.com.
I like that I can speak with someone directly regading my issue(s) and they take the time to provide step by step assistance as needed. If further investigation is needed, they provide feedback and follow-ups to ensure the issue has been resolved.
Other competitors require you to send an initial email for support and then you have to wait for a call back or reply. Review collected by and hosted on G2.com.
I have not expierenced a downside with Brivo to date. My questions have always been answered and my issues have been resolved. I am confident with the service I receive with Brivo. Review collected by and hosted on G2.com.
