135 Brightflag Reviews
Overall Review Sentiment for Brightflag
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Three significant upsides, the first is ease of use. Brightflag is so intuitive and easy to use, it has turned processing legal spend from something to dread to something enjoyable. The second is the incredible data we can derive from the tool. This data helped turned our legal spending into a source of valuable information that we can use to manage ourselves and our vendors. The third is how thrilled our law firms are with using Brightflag, which has helped us move legal ebilling from a source of constant escalation, to smoothly operating and useful process. This has been an upgrade across the board. Review collected by and hosted on G2.com.
Nothing yet, will update this review if something surfaces. Review collected by and hosted on G2.com.
Brightflag is really easy to use, both for the frequent user and for the user that only now and then has to use the tool. Reviewing, approving and reporting is very easy. Reporting is also very 'management friendly', both with ready made overviews and with a tool to build reports yourself. This tool is really intuitive as we almost never had to 'read the manual'. Support from Brightflag is good and pro-active. Review collected by and hosted on G2.com.
The initial implementation takes lots of time, not because of the tool itself, but because one has to clarify the legal spend process first. All sorts of exceptions come to light in the invoice- and payment process and need to be taken care off before it can be implemented in Brightflag. So this is not so much a Brightflag issue as well as an internal process issue. However I guess that this will be a problem within every somewhat larger organisation. And as this is not related to the tool, it will be an issue with most other tools as well. Review collected by and hosted on G2.com.
Service-oriented, not only focused on delivering a SaaS-tool, but a consulting partner Review collected by and hosted on G2.com.
we would like to see a vendor database to be able to search and identify suitable vendors for particular matters; we miss a multilingual AI (German!) Review collected by and hosted on G2.com.
We recently implemented Brightflag as a switch over from another system. The implementation, the attention to detail, and the level of customer service has been incredible. Review collected by and hosted on G2.com.
We have had some issues with data transfer and invoice payment status recognition, but between our internal team and the Brighflag team we are working through it. The response time from the Brightflag team & willingness to work with us has been amazing! Review collected by and hosted on G2.com.
Brightflag's AI technology and ability to assist with applying billing guidelines to submitted invoices and flag any breaches is excellent. All of the technology around invoices and billing is best in the industry. Review collected by and hosted on G2.com.
Brightflag's Report Builder function is still a bit clunky and, in my opinion, likely requires a complete overhaul in order to effectively filter and report on the data in the system. My understanding is that this is on the product roadmap and will be forthcoming but hope to see this sooner rather than later. Review collected by and hosted on G2.com.
It saves a huge amount of lawyer time in reviewing invoices, and flags up breaches / potential breaches that would likely be missed by the human reviewer Review collected by and hosted on G2.com.
Nothing that I can think of - it works really well for us. Review collected by and hosted on G2.com.
The interface is extremely user friendly and intuitive. You don't have to search for what you are trying to find and reports are easily generated. Review collected by and hosted on G2.com.
The initial population of historical data can take some time, but Brightflag's support team was very helpful with that process. Review collected by and hosted on G2.com.
Easy to implement, train, onboard, use. Customer service has been truly excellent. I love watching the product mature and grow with user needs, but still has the streamlined, clean look and feel that I fell in love with. Review collected by and hosted on G2.com.
It's clear that the BF product team works hard to make every single client happy, but I'm concerned there may be too many cooks in the kitchen and this end product will start to deviate from the minimalist platform I was looking for to process my invoices, control my budget, and prepare quick reports. Review collected by and hosted on G2.com.
The invoice approval system is easy and saves us a lot of time. Better still, the AI functionality saves us money. I don't think that we consistently reviewed our invoices before or challenged them sufficiently so we have make a cash positive move here. Review collected by and hosted on G2.com.
It's a little expensive - maybe in the future the cost will come down a little which will make it more accessible to smaller companies Review collected by and hosted on G2.com.
