135 Brightflag Reviews
Overall Review Sentiment for Brightflag
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- Easy to use, intuitive user interface and solution design
- Advanced AI capabilities that are reliable and easy to understand Review collected by and hosted on G2.com.
-Nothing in particular that I dislike. The Brightflag team are a forward thinking, innovative group so I am sure they will continue to develop the product over time. Review collected by and hosted on G2.com.
How intuitive the system is. It has massively benefitted our firm in reaching our objective to better manage our legal spend. Review collected by and hosted on G2.com.
It would be helpful to incorporate some additional functionality around capturing accruals and whether these impact any upfront, pre-agreed estimates/quotes. Review collected by and hosted on G2.com.
Based on machine learning + human, and not rule based as some other software
Interfaces are intuitive. Visuals are helpful and guiding. Invoice review page is dense but insightful
High degree of self-service
Machine learning is not done from scratch per each new customer. Review collected by and hosted on G2.com.
Minor stuff. Would like more data on end-user engagement as part of onboarding and implementation.
Some notification reminders does not make sense or are not customizable Review collected by and hosted on G2.com.
The AI software has made invoice review against our outside counsel policy much more effective and less burdensome. In addition, the overall spend analytics are extremely helpful and something we are looking to further leverage as we consider budget planning for deals and the general corporate spend for next year. The team has also been really great about engaging with clients on how to make the platform better. Review collected by and hosted on G2.com.
To be a single source for engaging with law firms on the business of an engagement (budget, scope, performance), it's still missing a few elements. We'd love to see more features to allow us to launch RFPs or rate the firms post-engagement. Review collected by and hosted on G2.com.
Brightflag has a very user friendly and intuitive interface, meaning it's very easy to track legal spend with minimal effort Review collected by and hosted on G2.com.
Not major, but the ability to integrate with existing systems within the business (i.e. Finance systems) would be a good feature going forward (as opposed to logging in to a standalone Brightflag platform). Review collected by and hosted on G2.com.
Excellent customer service & support. Always improving the technology to adapt to clients' needs & requests. Review collected by and hosted on G2.com.
A lot of employee turnaround in a short period of time. Review collected by and hosted on G2.com.
Invoices are centralised, platform is efficient and workable, matter history and invoices are easily accessible. It's so time efficient and the automated invoice reviews really work. The platform saves time for both the administrator and reviewer of invoices. Very worthwhile. Review collected by and hosted on G2.com.
In our organisation Brightflag is not interfaced with our accounts payable system. Review collected by and hosted on G2.com.
Brightflag is a fantastic one-stop-shop for monitoring and reviewing our legal spend. The platform itself is intuitive and easy to use, and no stone has been left unturned when it comes to providing a brilliant user experience. The Brightflag team are second to none when it comes to providing support, training and 'best practice' of the system. Review collected by and hosted on G2.com.
I can't think of anything - we are very happy with the product and the service that we receive! Review collected by and hosted on G2.com.
Brightflag did not work with us as a vendor providing a SaaS product but worked as a real partner who care for our business as their business. They saw every change requested by us as a potential enhancement which will benefit every clients they have. Their intention to grow with the client will help them grow their business. Review collected by and hosted on G2.com.
Location and timezone difference. However to overcome this challenge, Brightflag employed a permanent onshore Customer Success Manager and also temporarily deputed Implementation Manager and Product Configuration Manager during the Implementation phase. Review collected by and hosted on G2.com.
Ability to monitor your legal spend via detailed reports, flags raised when potential issues with invoices are identified, a central repository of all of your business' legal matters, with the ability to quickly download all associated invoices (which the business often wants to see!). The fact you can set a budget and the platform lets you track if you have adjusted the budget. Brightflag also means you can track 'lost' invoices when followed up by external counsel for late payment of invoices that you never in fact received! Review collected by and hosted on G2.com.
Currently, our business has not linked our accounts payable to Brightflag as we use a couple of different systems. While this is not Brightflag's fault, this does involve an extra 'step' in our payments' process. Having said that, the approved invoices are emailed direct to the 'actioner', so time is saved in that aspect. Review collected by and hosted on G2.com.
