brightfin Reviews & Product Details

We brought on Mobile Solutions (Now Brightfin) to help us organize and save money, and they have more than done just that. With all the changes and updates we have with our build-out of our portal, they communicate daily and weekly to help get this off the ground. The training they have provide to my help desk team has been great and flaw-less, I feel like they work with us and not for us. I would recommend this company to any business that is trying to organize there mobile infrastructure. Review collected by and hosted on G2.com.

Them showing me how much money we waste. Review collected by and hosted on G2.com.

Our direct communication and meetings with Sunny and Lorenzo our Client Delivery managers have helped us make the Holt environment just amazing. I absolutely love and look forward to our meetings. It's like we have our own little team within BrightFin helped us keep all the big stuff under control. I love the way the platform works and how much they offer to help. With how intuitive and amazing the MAX platform is that we're on I'm really excited to see all the new features that we get with the new BrightFin platform. Review collected by and hosted on G2.com.

Whatever less than nothing is. YOU GUYS ROCK! I have absolutely no complaints with either the service desk or our client managers. Everyone is so helpful, fast, and caring. I guess I do dislike that I can't be best friends with all who work there :( Thank you for existing and making our lives that much easier. Maybe something I would love to add is the ability to send an email to an email account and have that create a ticket from there? That is something that I think would make it just that much better than it already is. Review collected by and hosted on G2.com.

Constant availability. I can always count on Brightfin to be there when I need them. They do a great job of dealing with phone providers for me. They are also very friendly. It didn't take long before I was on a first name basis with many of the helpdesk personnel. We also have a very helpful account manager and I know I can count on her to resolve any issue or to answer any questions I have. I know I can count on Brightfin to accurately keep track of my mobile hardware inventory and available phone lines from each provider. Review collected by and hosted on G2.com.

Sometimes the helpdesk personnel can be difficult to understand on the phone. They use headsets that are not of the best quality, and it makes it hard to hear. Soemtimes I can tell that the helpdesk persons are working from home as I can hear a baby or dog in the background. A little more professionalism from these individuals would be appreciated. Review collected by and hosted on G2.com.

Brightfin helps me manage the day-to-day job duties. Anything from activating a new line to ordering new devices and troubleshooting issues, they are there to do it all. I put in a ticket and they do the rest. I could not manage our account without them. Review collected by and hosted on G2.com.

Nothing. I have always had a great experience working with Brightfin Review collected by and hosted on G2.com.

Since using them we have had full carrier data transparency. This clear reported data has helped our company manage our wireless account better than working directly with the carrier. Our Account Rep and her team have been a pleasure to work with. Review collected by and hosted on G2.com.

Paying money per line to a 3rd party to see carrier data in a way that saves money is an unfortunate reality. Review collected by and hosted on G2.com.

I like being able to enter tickets to have devices activated or suspended/ cancelled. Also nice to be able to send techs that are having connectivity issues due to some carrier issue to the tech support. Review collected by and hosted on G2.com.

Updating of information on the site takes a bit too long. If you cancel a line, that might not relfect on Brightfin for 2 billing cycles (2 months). So reports can be somewhat wrong. If they were to do a dailey scrub of Verizon or carrier account data and update their database, it would probably correct this issue. Review collected by and hosted on G2.com.

Seeing at a glance phone lines that have not been used in 3+ months. Review collected by and hosted on G2.com.

Webpage can be frustrating to navigate when you want to go back to a filtered list of lines. Review collected by and hosted on G2.com.

Customer service is exceptional for admins and users. Review collected by and hosted on G2.com.

I don't have any dislikes with their services. Review collected by and hosted on G2.com.

One of the upsides of using Brightfin is customer service. I am in contact with our account manager almost every day and she is always helpful and responsive to any questions I have. Review collected by and hosted on G2.com.

Historically, the user interface has not been all that intuitive. But, I have seen a presentation of upcoming user interface changes and it looks very promising. Review collected by and hosted on G2.com.

That I have one contact name Josh. That's it. Review collected by and hosted on G2.com.

We have had several duplicate orders sent to us. I then have to return the duplicate phones back more than once.

They do not add Employee names on the box or packing slip. We order several at a time and it makes it extremely difficult to figure out whose is whose. Review collected by and hosted on G2.com.