I appreciate Bright Data's customer service for being very responsive and actually trying to understand my problems. They provide help and advice, which is valuable since getting data from various places requires work. Review collected by and hosted on G2.com.

The product has lots of different features, it can be difficult to tell what to use. The docs are not great or were not great when I used them before. LLMs don't seem to have a good handle on how to use it. The marketing pages say things that might be good for prospecting, but they can be confusing as an existing customer; they sound like maybe you'd missed a specific product but turns out it's just what you'd already been using. The initial setup was tricky with confusion about sync async usage etc. The chat feature could help, but I haven't tried it recently. Previously it wasn't particularly useful. Some better API docs with use cases would be helpful as well. Review collected by and hosted on G2.com.

I like the dashboard and how easy it is to use, and the documentation is very simple and intuitive. I want to save as much time as possible, especially with integrating new third-party interfaces, and Bright Data does this really well with custom API endpoints and AI endpoints that have very easy access to. I don't have to go through a bunch of hoops and pages; it's right there on the page when I log in. The initial setup was very easy, and that's one of my favorite features about Bright Data. It was one of the pros about Bright Data, how easy it is to use. Review collected by and hosted on G2.com.

I would've liked new features and think there are some really cool things you can do outside of just proxies and scraping. For example, I had to outsource a third-party web browser through AI agents to scrape JavaScript heavy websites. It would be cool if Bright Data also integrated this, so I don't have to go out to another application. I also noticed that some websites are banned or blocked by the proxies, possibly because I don't have the dedicated business use case approval yet. Some proxies are not working. Review collected by and hosted on G2.com.

I thought Bright Data was very easy to use. It had a lot of data for many different things, including what I was looking for. I like the AI integration which made it very easy to filter the data and get what I needed fast. The AI integration allowed me to search and filter through the data a lot faster, making it a lot more valuable to me. Review collected by and hosted on G2.com.

I thought that the API key could be slightly more intuitive on how to use and to use your web scraping tools. Outside of this I loved bright data and the Bright initiative Review collected by and hosted on G2.com.

Easy to deal with. Affordable. Excellent UX and UI. Great API experience. I have used them for several years. Review collected by and hosted on G2.com.

I got deactivated after a long time (12+ months) not using their service. I understand their reason. It was a mild inconvenience and Bright Data responded within 1 day, which is the service I remember. Review collected by and hosted on G2.com.

I like the excellent customer service and the very good solutions that Bright Data offers. Additionally, I appreciate the wide variety of services it provides to solve different problems. Another positive aspect is that it integrates very well with different tools, which is very convenient. I also found that the initial setup was excellent. In our experience of over 4 years, everything has worked well. Review collected by and hosted on G2.com.

So far everything has been very functional Review collected by and hosted on G2.com.

Bright Data feels like a big step forward for non-technical users. I’m genuinely proud of what I managed to do: even though I come from a media production background, Bright Data helped me set up monitoring and scraping for posts from 100 influencers I follow. That setup lets me analyze their content and repurpose it for my own audience.

What really stands out is that it works across platforms you can’t simply dump into ChatGPT in bulk. If you try to pull even a handful of links, you can get blocked. With Bright Data’s proxy and scraping infrastructure, though, it’s actually doable. Review collected by and hosted on G2.com.

Over the past year, some really convenient AI features have emerged for creating scraping setups from just a single URL, and it’s genuinely powerful. That said, I’d appreciate a bit more flexibility up front—specifically, the ability to specify exactly what data I want to extract from posts right away, rather than waiting for the scraper code to be generated and then immediately having to ask the AI agent for changes. Review collected by and hosted on G2.com.

I really appreciate how prompt and always available Bright Data's staff are. Even when an agent doesn't have an immediate answer, they give it their best to resolve the problem. Bright Data has exceptional customer support, and their whole team collaborates with the best interest of the client in mind. This level of support makes it easy to expect good customer service. Bright Data's customer support is truly the best in class, which is a huge reason why we are not looking elsewhere for an alternative vendor. Additionally, the setup has been quite easy, the technology and documentation on Bright Data's website are very intuitive, the data is provided really quickly, and the whole process is quite smooth. The size of their database is one of the biggest, and their pricing is very cost-effective compared to some of its competitors. Review collected by and hosted on G2.com.

The only thing, to be honest, is that at the present, they only return a gzip file format for compressed information. Unfortunately, we require it in a ZIP format. It does mean that we have to build quite a little bit of technology to accommodate with our needs. But what they have said is that they are going to send that to the engineering team to potentially consider that for a future improvement on the roadmap. Review collected by and hosted on G2.com.

The product range works as described and is easy to understand. The Bright Initiative program is also great for public interest work. Integration with our existing tools was quick and straightforward. Review collected by and hosted on G2.com.

More transparency on the types of proxies used and how they were sourced would be helpful (i.e., on a per-use level). Review collected by and hosted on G2.com.

I like Bright Data because it works well and is easy to use. It made things simpler for our marketing functions as we needed the ability to post from specific IPs, which helped us a lot. The initial setup was very easy, which is a big plus. Review collected by and hosted on G2.com.

The rotating feature is less intuitive and feels fiddly when something needs fixing. Also, troubleshooting is manual, and I wish it was automated. Review collected by and hosted on G2.com.

I use Bright Data to collect information on firm strategies related to job postings. I find it extremely valuable because it provides data that's hard to obtain otherwise, highly reducing my workload by not having to create a web scraper from scratch. I like that the datasets are already set up and searchable. I also appreciate that Bright Data has AI features for filtering, which makes initial data overview processes much faster and more efficient. The DeepLook feature is great for taking an in-depth look at data varieties. Additionally, the scale of the data is impressive, helping to measure phenomena not easily captured by traditional surveys. I find the initial setup to be super easy and intuitive. Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.