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Branch Reviews & Product Details

Branch Overview

What is Branch?

Branch provides reliable deep linking and attribution for every paid, owned, and earned marketing channel. Trusted to maximize the value of their evolving digital strategies, world-class brands like Instacart, Western Union, NBCUniversal, ZocDoc and Sephora rely on Branch to acquire users, retain customers and drive more conversions. Increase team efficiency with Branch. Easily deploy and scale deep linking and campaign measurement across all marketing channels. Deliver better experiences with Branch. Route users where you want them to go, regardless of their platform or device, reliably and always. Make smarter investments with Branch. Increase ROI with accurate insight into omni-channel campaigns, without running privacy risks. There isn’t a linking use case Branch can’t solve. Guiding new or returning web visitors to your app Problem: Your mobile website gets a lot of traffic, but it’s not optimized for conversions and engagement compared to your mobile app. Solution: Convert casual web visitors into loyal app users with custom, targeted smart banners that carry context through install for a stellar first impression. If they land on your website in the future, smart banners seamlessly direct app them to the content they’re viewing in your mobile app. Maximizing app install ad success Problem: You spend valuable ad dollars capturing new app users, but in today’s privacy-focused environment, it’s harder than ever to get useful, unbiased attribution data. Solution: We not only provide accurate, deduplicated install attribution but also deliver users to specific content in your app post install, increasing their likelihood to convert. Optimizing mobile reengagement ad campaigns Problem: Reengaging existing users is critical to maximizing your user lifetime value (LTV), but privacy regulations can complicate the tracking and attribution of these efforts. Solution: We help you build precise audience segments based on previous user behaviors and engagements. This allows you to target users with tailored reengagement campaigns and measure the impact with privacy-preserving attribution data. Measuring CTV campaigns Problem: Users are spending more time on connected TV (CTV) devices and platforms than ever before, but marketers investing in CTV ads struggle to accurately understand their downstream conversion events, and few measurement solutions are suited for CTV’s unique challenges. Solution: We make it effortless to track and attribute CTV ad performance to downstream engagements with accurate, unbiased measurement. It’s now easier to optimize and justify your CTV marketing budget with clear insights into holistic campaign effectiveness. Delivering email readers directly to your app Problem: There are many edge cases to solve for when linking out of the email channel, and email click analytics alone won’t show you pivotal insights such as if someone purchases in-app days after clicking an email. Solution: We solve linking on mobile. With extensive email service provider (ESP) integrations and a team deeply familiar with the challenges on mobile, we improve the email workflow, provide more contextual user experiences, increase email revenue, and provide new down-funnel attribution from email. Measuring web SEO traffic to the app Problem: Search engine optimization (SEO) teams spend countless hours optimizing search results. Enabling deep linking historically meant losing visibility into their efforts, missing key performance indicator (KPI) goals, and working around blind spots in their overall marketing strategy. Solution: Our SEO App Attribution solution provides insight into app opens and down-funnel events coming from organic search traffic, helping marketers unlock the value and ROI of SEO in the context of mobile app engagement, improving decision-making across marketing channels. Enabling and measuring offline to app experiences Problem: Customers expect to be able to use your app at any stage of the customer journey, and you need a way to move your users from offline into your app. QR codes have taken off, but a lot of QR codes are not optimized for app engagement. Solution: We make it easy to create custom, dynamic QR codes that align with your brand’s look and feel for a seamless user experience. Effortlessly manage routing destinations to keep campaigns fresh, and track downstream performance in one place to optimize acquisition, engagement, and ultimately LTV from offline, desktop, or over-the-top (OTT). Breaking out of walled gardens Problem: Social platforms load an in-app browser designed to keep app users in a walled version of their website. You’re missing out on driving engagement and conversions every time your users are stuck within a walled garden instead of on your native app. Solution: Our branded short links can be scaled across social channels to take app users from content in a social post to the same content in your app (or after install for new users). With cross-channel analytics, you’ll unlock insight into organic social as an acquisition channel and attribute downstream events to the social campaign that drove them. Reducing your cost to serve Problem: You spent time, money, and resources building an awesome app, but high volumes of customer inquiries are still directed to costly support channels. Solution: Branch links and QR codes guide users to your app to complete key actions. By redirecting users from expensive channels like phone support to more cost-effective self-service options in the app, Branch helps you lower operational costs while simultaneously delivering a great customer experience.

Branch Details
Product Website
Languages Supported
English
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Product Description

Branch is a tool that provides deep linking solution for brands to create an optimized mobile user experience that drives app growth, conversions, user engagement and retention, app content becomes searchable, discoverable shareable, and easy to integrate into any marketing channels like email, SEO, social media, and paid SEM.

How do you position yourself against your competitors?

Branch is the leading solution for mobile linking and measurement for omni-channel campaigns.


Seller Details
Seller
Branch
Company Website
Year Founded
2014
HQ Location
Palo Alto, California
Twitter
@branchmetrics
9,595 Twitter followers
LinkedIn® Page
www.linkedin.com
516 employees on LinkedIn®
Description

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. By integrating Branch technology into core marketing channels including apps, web, email, social media, search, and paid ads, leading brands are driving higher-value conversions than ever before.


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Recent Branch Reviews

AD
Armando D.Mid-Market (51-1000 emp.)
4.5 out of 5
"Branch as an effective mobile link creation and tracking software."
Branch has been very helpful in creating essential links for mobile tracking such as app installs, link clicks, etc. It is easy to implement for mu...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Great Deep Link solution !"
It's super easy to implement their product 'quick link'
KB
Kamal B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best attribution tool to track my app installs and remarketingg ads"
Tracking all my installs from different source of ads partner, Quick links that make easy to get the perofromance of my campaigns and support from ...

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442 Branch Reviews

4.4 out of 5
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442 Branch Reviews
4.4 out of 5
442 Branch Reviews
4.4 out of 5

Branch Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BranchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AD
Senior Account Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
(Original )Information
What do you like best about Branch?

Branch has been very helpful in creating essential links for mobile tracking such as app installs, link clicks, etc. It is easy to implement for multiple campaigns and for different channels of communication. It can be frequently used for multiple requirements such as link tracking, link creation, improving conversions and more. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The link search filter of the software needs to be improved to find old links created in the past. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Branch has helped solve the problem of link tracking, as all the insights related post the link creation is all available on the Branch dashboard and interface itself. Review collected by and hosted on G2.com.

NA
Growth Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Branch?

The best part about using Branch is that it's very user friendly. It has a step by step process of creating links making it easy for the user to creation of the link. Additionally, making a unique link specific to each campaign by adding UTM parameters helps in better analysis of campaign performance. Such features and data tracking is amongst other good features of the platform. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The only problem I have faced using the platform is that finding links is a little difficult and tagging feature doesn't work very aptly at times. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Branch links are not only used for campaign execution but also in campaign performace analysis. The links that we create on Branch help us in setting up redirecting path for our potention traffic to our app via all the Campaigns that we do- SMS, Whatsapp, Email. In addition, tracking of these Branch links on the platform also help us in giving us an understanding of how these campaigns have performed in achieving our goals. Review collected by and hosted on G2.com.

KB
Deputy Manager - App Growth
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Branch?

Branch provides a user-friendly platform for tracking and analyzing data, making it straightforward to gain insights into various metrics. The detailed analytics and comprehensive reporting tools are particularly valuable, as they enable precise performance optimization and informed decision-making. The intuitive interface and robust features make it an indispensable tool for growth and efficiency.

Additionally, the customer support team is great, offering prompt and helpful assistance whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Branch?

One of the challenges with Branch is its complexity due to the vast amount of features and data available. For new users, this can be quite overwhelming and may require a steep learning curve to fully utilize its potential. Additionally, navigating through the extensive options and settings can sometimes be cumbersome, leading to inefficiencies in finding specific information quickly. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Branch is addressing several key challenges in mobile marketing, particularly around tracking and attribution. By providing accurate and detailed insights into user behavior and campaign performance, Branch helps identify which marketing efforts are most effective. This data-driven approach allows for better optimization of marketing strategies, ensuring higher ROI and more targeted campaigns. Additionally, Branch's deep linking technology enhances user experience by seamlessly directing users to the desired content within the app, leading to increased engagement and retention. This comprehensive solution streamlines the mobile marketing process, making it easier to manage campaigns, measure success, and drive growth. Review collected by and hosted on G2.com.

DP
Sr. Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Branch?

The features of brand for us are very useful, adding UTM parameters and giving customised names to link as well the event based tracking. It's easy & quick to use, the clone feature is such a time saver. Review collected by and hosted on G2.com.

What do you dislike about Branch?

As such there's nothing that I dislike, however search feature for old links can be improved. Sometimes when I search 9-12 month old links, it takes time to find. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

In order to reach out to users outside of our App, we use brand and most importantly for tracking outside app.

Whether it's a WhatsApp, SMS or Email Campaign the tracking is really smooth.

We are easily able to identify the traffic from different sources.

The duplicate link feature reduces re-work and helps us create as many as 10-15 links per product within a minute. Review collected by and hosted on G2.com.

KB
Head of Marketing & Growth
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Branch?

Tracking all my installs from different source of ads partner, Quick links that make easy to get the perofromance of my campaigns and support from the team. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I think cost is little bit high but team is supprotive they suggest best plan as per the data increase and for the long term purpose. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

In our app analytics, branch solving takes the forefront, enabling us to gain insights into app install attribution. This feature allows us to discern the most lucrative sources, guiding us in optimizing our return on investment (ROI). Also branch help us to maximize ROI of campaigns with the features of quick links . Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Branch?

I've been using Branch for over five years, and it has been an indispensable tool for our mobile measurement needs. The platform's robust features and seamless integration capabilities have significantly enhanced our ability to track and analyze user engagement. The support team is always responsive and helpful, making the overall experience even better. I highly recommend Branch to anyone looking for a reliable and comprehensive mobile measurement partner. Review collected by and hosted on G2.com.

What do you dislike about Branch?

While Branch offers excellent features, one area that could use improvement is the implementation process. I found it quite challenging and time-consuming to set up initially. The documentation, although comprehensive, can be overwhelming for those who are not as technically inclined. Simplifying the setup process would make the platform even more accessible and user-friendly. Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Branch helps me understand how to attribute results on the channel/ campaign level Review collected by and hosted on G2.com.

SM
Analytics Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Branch?

Branch has a quite easy interface to retrieve basic data and draw reporting.

It has a shared channel with us where we can ask unfiltered question to our technical success manager, who is very helpfus to address those Review collected by and hosted on G2.com.

What do you dislike about Branch?

It doesn't have a comprehensive industry data points that we can compare.

More than expected data issues in our API.

SDK integration prone to have issues Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

We attribute Installs and Opens events in the APP space through Branch to the relevant channels. We use Branch to calculate ROI and APP performance Review collected by and hosted on G2.com.

HK
Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Branch?

accurate attribution for app installs and conversions, advanced deep linking capabilities. and fraud ruls set up configuration which we can do to our convenience. Review collected by and hosted on G2.com.

What do you dislike about Branch?

its dashboard view, it takes time to load in windows but works perfectly in Mac and also for data download sometimes it takes to mush time Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Attrinution - at airtel we have more than 100 sources branch will help us getting correct attrinution to correct source

creating short links - it is fast and easy to create links for any use case at airtel payments bank

fraud ruls - easy to create fraud rules Review collected by and hosted on G2.com.

BC
Head of Growth
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Branch?

Times are changing and tracking users across sessions and events are a pain these days, but Branch keeps evolving and delivering what we need to track install, in-app events and attribution. Obviously, you need a dev to implement, but it's not a big deal and it can be done pretty quickly. You can integrate with the ad platforms you use to help track and attribute installs. Android works perfectly, Apple is... Apple. Branch actually offers great solutions to circumvent Apple's limitations, although ad campaigns in networks like Facebook, Instagram, Google Ads or Twitter are not that great. But again... every MMP faces similar challenges. But I believe Branch was the first to come up with a couple solutions regarding attribution on iOS devices. Review collected by and hosted on G2.com.

What do you dislike about Branch?

A couple features are not as straightforward as they could be and requires reading the documentation for things that you should be able to understand directly on the platform settings, like NativeLink (Branch's solution to Apple Private Relay) and Deepview (another solution for attribution and parameter handling). Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Branch helps distribute crossplastform link and attribute app installs while integrating with various ad networks (most of them I never even heard of, that's how extensive their integration list is). Review collected by and hosted on G2.com.

IB
Senior Growth Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Branch?

* Ease of creating quick links

* Accurate source/wise/channel wise creation of links which give accurate tracking

* easy UI

* Creating a duplicate is one of the most helpful feature while creating new links, it's quick to create links using this feature Review collected by and hosted on G2.com.

What do you dislike about Branch?

* Its genuinely tough to find links by searching by tags. unless i have noted/copied the link, i usually cant find the link Review collected by and hosted on G2.com.

What problems is Branch solving and how is that benefiting you?

Creating trackable links for mobile marketing and tracking Review collected by and hosted on G2.com.