Branch Reviews & Product Details - Page 2

Uploading the information for the workers and the disbursements was relatively simple. Disbursements can be made in bulk or individually, which gives flexibility. Review collected by and hosted on G2.com.

The customer service side was lacking during onboarding when workers needed help setting up their apps or accessing their funds; wait times were roughly 45 minutes. Initially, it was unclear that the workers would not have a web-based site to manage their money. The "Instant Cards" tab is not 100% functional so that still needs some work. Review collected by and hosted on G2.com.

Their customer service. Easy to reach out to, amazing people to work with. I also enjoy the ease of use on a laptop. And best of all... no cash! No fees for me, no fees for my employees. Review collected by and hosted on G2.com.

Has gotten worse! Their technology!!! It's a mostly good user experience on desktop. But on mobile, it's an absolute catastrophe. They have no app for the admin side (even though they have a great one for the end user). Their mobile site was recently updated to be optimized for mobile so it's better but still not great. Does not work at all on Safari, only on Chrome. And do NOT get me started on the stupid way they make you login! Why can't I have a username and password with two step verification like every other company on earth? Why only my cell phone number? Sometimes, the texts just don't come. Yesterday, their text provider, Twilio, was down almost all day. Couldn't do anything. Their technology team needs a complete refresh! Review collected by and hosted on G2.com.

It's a great alternative to paying out cash to employees. Has made managing cash and payouts easy and solves more problems than you'd think! Review collected by and hosted on G2.com.

Would be perfect if it had more integrations to pos systems but its not a huge issue Review collected by and hosted on G2.com.

Branch is easy to use for my employees, reports are easy to understand. The entire process is amazing. Team are great partners. Review collected by and hosted on G2.com.

The daily instant transfer limit is low. Review collected by and hosted on G2.com.

Onboarding with branch has been a seamless transition and we are thankful for their technology to help bring our business to the forefront of modern payroll options Review collected by and hosted on G2.com.

none so far... the experience has been acceptable. Review collected by and hosted on G2.com.

Branch was easy to set up, and I very rarely run into any issues. Working with other types of vendors I feel like I am always reaching out to get something fixed, but I hardly ever have issues with Branch, it just works the way it is supposed, which saves me tons of time. It is also a partnership that our employees really value. They also have a support to help the employees which is great! Review collected by and hosted on G2.com.

Sometimes when there is an issue, Branch just tells the employees to contact us. To be honest, most of the time it is on our end, but it would be helpful if Branch contacted us to let us know what the issue was because the employee doesn't always have the details we need. Review collected by and hosted on G2.com.

A nice perk to offer the staff and the Branch team is very quick in responding to any questions we have Review collected by and hosted on G2.com.

Not many employees have decided to sign up even with the sharing the marketing materials that Branch supplied Review collected by and hosted on G2.com.

The ability to pay out our users without any fees almost instantly has been a great perk for our users. Alternatives like Stripe were much more expensive, and our users had to wait days to receive their funds. Review collected by and hosted on G2.com.

The main downsides are the lack of ability for users to have their funds automatically deposited from their Branch account to their bank account and the inability to reverse a transfer in case of fraud automatically. The errors returned from the API are often unhelpful, and 500 errors are common when a validation error should be received. Review collected by and hosted on G2.com.

I like that Branch allows me to take out money before I get paid. I'm a single mom with 2 kids and sometimes I need money now and it can't wait. Branch allows me that flexibility. I also really like that Branch allows you to take out money more than once per pay cycle. With our previous service, you could take money out, but you better make sure you got what you needed because you could only do it once. Branch allows me to access my pay check money as many times as I need to in between pay dates. Review collected by and hosted on G2.com.

At my company everyone is salaried. Branch doesn't compute that well in my opinion. It would be nice if the money was just available at the beginning of the pay cycle instead of having to accrue daily. It's not like my salary is flexible based on hours worked. I know that our company is different from most others that they work with though in that regard. Review collected by and hosted on G2.com.

It is very easy to set up and use. You have the ability to get instant pay for a small fee and free transfers to your bank account. Review collected by and hosted on G2.com.

I don't have any downsides except maybe transferring to your bank instantly or faster. Review collected by and hosted on G2.com.