(35)
4.7 out of 5
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CC
Casey C.
Mid-Market(51-1000 emp.)
What do you like best about Branch?
Branch is quick and easy!! My employees LOVED when we tranisitoned to branch. They get paid everyday instantly! It keeps my on my toes with distributing tips daily instead of weekly. There were times before I introduced Branch to the Restaurant Group that I would fall behind on my tip spreadsheet. I would find myself having to rush to finish it at the end of the week. When you rush mistakes happen. Mistakes with peoples money is not a good thing. Now Branch is part of my daily ruteen! It has also put the restaurant group as a whole in a better postion finacially. Not having to have a weekly pay out of tips being deducted from the bank accounts is probably the most important! Having Branch deduct it form our account daily has put us in a better postion.
Thank you Branch! Review collected by and hosted on G2.com.
What do you dislike about Branch?
Honestly, I don't have anything bad to say about Branch. I have not ran into anything that I dislike. Review collected by and hosted on G2.com.
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Payroll Manager user
61 out of 62 Total Reviews for Branch
4.7 out of 5
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Overall Review Sentiment for Branch
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KN
Kim N.
Vice President
Mid-Market(51-1000 emp.)
What do you like best about Branch?
Branch is easy to use and identify employees that have accounts and those that still need accounts. Working with a daily file that provides the correct pay amounts makes it easy and seamless to pay Employees tips out daily. Review collected by and hosted on G2.com.
What do you dislike about Branch?
It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of the time it is easy, but for Employees that are not tech-savy the process can be cumbersome and difficult to help them navigate. The Employee/card holder Branch support Team is not helpful in assisting with these issues. Review collected by and hosted on G2.com.
SF
Stephanie F.
Help desk supervisor
Enterprise(> 1000 emp.)
What do you like best about Branch?
The fact that team members have all their funds loaded directly into their card. Review collected by and hosted on G2.com.
What do you dislike about Branch?
How hard it is to troubleshoot and work with Branch support. Getting very basic answers of things that have been tried before reaching out for further support.
Also team members not being able to reach branch support. Review collected by and hosted on G2.com.
AR
Verified User in Restaurants
Enterprise(> 1000 emp.)
What do you like best about Branch?
WEB site is easy to use when looking up accounts & Distributions Review collected by and hosted on G2.com.
What do you dislike about Branch?
When an employee is requesting help by calling into Branch - They turn them back to us. I in turn have to email as I do not have the answer and Branch does have to take care of the issue afterall. It just seems like we go in circle when help is needed. Review collected by and hosted on G2.com.
CR
Carlos R.
CFO
Mid-Market(51-1000 emp.)
JC
John C.
Enterprise(> 1000 emp.)
What do you like best about Branch?
The biggest upside is not having to replenish petty cash multiple times per week at every restaurant location for server tip payouts. It saves everybody in the company time and the onboarding and training was seamless. Review collected by and hosted on G2.com.
What do you dislike about Branch?
The only downside is the possibility for user error. Even with the checks in place, you can't completely eliminate human error and your risk is a bit greater than if you were limited to only cash-on-hand, but it hasn't been too big of an issue for us. Review collected by and hosted on G2.com.
SK
Sherwin K.
Mid-Market(51-1000 emp.)
MP
Michael P.
Mid-Market(51-1000 emp.)
What do you like best about Branch?
The website is very intuitive and seemless Review collected by and hosted on G2.com.
What do you dislike about Branch?
Slightly confusing to implement and get our teams to understand the logistics of cash outs. But once underway, super convenient and easy. Review collected by and hosted on G2.com.
SB
Shelby B.
Small-Business(50 or fewer emp.)
What do you like best about Branch?
I love how easy it is to receive my money right away. You can transfer money very easy to another bank. And you can get cash back at certain restaurants! Review collected by and hosted on G2.com.
What do you dislike about Branch?
Fee's for taking money out at an atm
The way you have to go to certain places to put cash on the card. Review collected by and hosted on G2.com.
SS
Starr S.
General Manager
Mid-Market(51-1000 emp.)
What do you like best about Branch?
Helps the business maintain proper cash flow Review collected by and hosted on G2.com.
What do you dislike about Branch?
The customer service is terrible, almost everyone I have talked to has taken multiple days to even respond to my issue. When calling the number it almost is never someone who is very fluent in English and communication is not great. They are not understanding my issue or I can not understand what they are trying to say. Also right after launching there was some sort of branch outage that really negatively impacted my roll out. Review collected by and hosted on G2.com.
JP
Josh P.
Mid-Market(51-1000 emp.)
What do you like best about Branch?
What impressed me the most was that I was on the phone and had a substantive conversation with a Branch representative only a few moments after submitting an inquiry! Honestly, I was expecting a few days to go by before hearing from someone based on previous experiences with other companies. Review collected by and hosted on G2.com.
What do you dislike about Branch?
I wish the instant transfer amount were a bit higher. It's only a daily limit, but we've had two instances where the employee had to wait for the day change to withdraw their money when they needed the funds ASAP. And support was unable to authorize a one-time increase in the daily limit in both of these cases. Review collected by and hosted on G2.com.
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