BPA Quality Reviews & Provider Details

BPA Quality specializes in enhancing customer satisfaction and experience in contact centers through superior quality monitoring. Headquartered in New York, Florida, and the UK, our approach to Call Center Quality Assurance is uniquely tailored to boost customer experiences and sales opportunities. We provide comprehensive services, including Remote Quality Monitoring and Analysis, Benchmarking, and On-site Training. Our proficiency extends to monitoring in over 45 languages, integrating Psychometrics to guarantee world-class service for your global customers. Our skilled Independent Quality Analysts remotely access your contact recording systems, meticulously analyzing customer interactions across various channels like phone, email, SMS, chat, and social media. They scrutinize each interaction to extract essential business insights, delivering them to you in real-time through our custom, secure Quality Monitoring tool via the BPA Quality Builder interface™. At the core of our operations is a team of reporting professionals, led by a specialized Psychometrician. They analyze data to generate comprehensive reports and analyses, aimed at enhancing agent performance and impacting the overall business positively. Our commitment to quality and security is evidenced by our certifications: PCI, SSAE Type II, HIPAA, and ISO 9001 Registration.