Best Contact Center Consulting Providers

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

G2 takes pride in showing unbiased reviews on client satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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56 Listings in Contact Center Consulting Available
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Service Provider

InflowCX
(90)4.6 out of 5
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Provider Description
Information
This description is provided by the seller.

InflowCX, an Amplix Company, is your strategic partner in delivering unparalleled customer experiences. With our expertise in innovative customer engagement technologies and processes, you can improve

Industries Serviced
  • Hospital & Health Care
  • Education Management
Provider Works With
  • 81% Mid-Market
  • 11% Small-Business
  • 8% Enterprise
Services OfferedInformation
  • CX Evaluation
  • CX Deployment
  • CX Optimization

Service Provider

LiveOps
(13)4.2 out of 5
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Provider Description
Information
This description is provided by the seller.

Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.

Industries Serviced
No information available
Provider Works With
  • 54% Enterprise
  • 23% Mid-Market
  • 23% Small-Business
Services OfferedInformation
No information available

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Service Provider

TTEC
(12)3.7 out of 5
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Provider Description
Information
This description is provided by the seller.

TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, conne

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    • 50% Mid-Market
    • 33% Small-Business
    • 25% Enterprise
    Services OfferedInformation
    No information available
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TTEC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Engagement
    2
    Sales Growth
    2
    Adaptability
    1
    Collaboration
    1
    Customer Support
    1
    Cons
    This product has not yet received any negative sentiments.
Industries Serviced
No information available
Provider Works With
  • 50% Mid-Market
  • 33% Small-Business
  • 25% Enterprise
Services OfferedInformation
No information available
TTEC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Engagement
2
Sales Growth
2
Adaptability
1
Collaboration
1
Customer Support
1
Cons
This product has not yet received any negative sentiments.

Service Provider

Solid8 Consulting
(3)3.3 out of 5
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Provider Description
Information
This description is provided by the seller.

Cloud Solution Architects: We bring 38 collective years of working with global clients on projects from performance improvement to cost reduction, risk mitigation to accelerated cloud transformation f

Industries Serviced
No information available
Provider Works With
  • 67% Mid-Market
  • 33% Small-Business
Services OfferedInformation
No information available

Service Provider

LevelUp Leads
(29)4.9 out of 5
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Provider Description
Information
This description is provided by the seller.

Start filling your pipeline now! LevelUp Leads is a B2B Sales Development agency and a done-for-you appointment setting service. We act as an extended part of your team to run outbound Email, L

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    • Computer Software
    • Information Technology and Services
    Provider Works With
    • 59% Small-Business
    • 31% Mid-Market
    Services OfferedInformation
    • Sales Development
    • Sales Outsourcing
    • Appointment Setting
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LevelUp Leads Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    8
    Customer Support
    6
    Expertise
    6
    Results
    6
    Communication
    5
    Cons
    Expensive
    2
    Poor Customer Support
    2
    Limited Reporting Capabilities
    1
    Poor Lead Quality
    1
Industries Serviced
  • Computer Software
  • Information Technology and Services
Provider Works With
  • 59% Small-Business
  • 31% Mid-Market
Services OfferedInformation
  • Sales Development
  • Sales Outsourcing
  • Appointment Setting
LevelUp Leads Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
8
Customer Support
6
Expertise
6
Results
6
Communication
5
Cons
Expensive
2
Poor Customer Support
2
Limited Reporting Capabilities
1
Poor Lead Quality
1

Service Provider

Avtex Implementation Services
(1)4.0 out of 5
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Provider Description
Information
This description is provided by the seller.

As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is truly a breadth and depth company with capabilities in contact center, unified communications, CRM,

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    • 100% Enterprise
    Services OfferedInformation
    No information available
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 100% Enterprise
Services OfferedInformation
No information available
Top Rated Products Matching Avtex Implementation Services ExpertiseInformation
(8,507)4.0 out of 5
(2,958)4.5 out of 5
(5,215)4.6 out of 5
(23,505)4.3 out of 5

Service Provider

ContactPoint 360
(1)4.0 out of 5
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Provider Description
Information
This description is provided by the seller.

ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful custom

Industries Serviced
No information available
Provider Works With
  • 100% Small-Business
Services OfferedInformation
No information available

Service Provider

Cuore Group
(1)5.0 out of 5
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Provider Description
Information
This description is provided by the seller.

CUORE Group is a US-based call center operation, with headquarters in Richmond, Virginia. The CUORE Difference: ★ Customer Service and Retention: we help our clients reinvent their customer engagem

Industries Serviced
No information available
Provider Works With
  • 100% Small-Business
Services OfferedInformation
No information available

Service Provider

Kin + Carta
(2)4.5 out of 5
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Provider Description
Information
This description is provided by the seller.

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better for everyone. Our 2,000 consultants, engineers and data scient

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    • 100% Mid-Market
    Services OfferedInformation
    No information available
  • Software Expertise
    Expand/Collapse Software Expertise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kin + Carta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Attention to Detail
    1
    Attentive
    1
    Innovation
    1
    Staff Knowledge
    1
    Technical Expertise
    1
    Cons
    This product has not yet received any negative sentiments.
Industries Serviced
No information available
Provider Works With
  • 100% Mid-Market
Services OfferedInformation
No information available
Top Rated Products Matching Kin + Carta ExpertiseInformation
(54)4.6 out of 5
(1,095)4.5 out of 5
(1,083)4.6 out of 5
(48)4.4 out of 5
Kin + Carta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Attention to Detail
1
Attentive
1
Innovation
1
Staff Knowledge
1
Technical Expertise
1
Cons
This product has not yet received any negative sentiments.

Service Provider

Martal Group
(121)4.6 out of 5
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Provider Description
Information
This description is provided by the seller.

Martal Group https://martal.ca/ is a top lead generation and sales enablement agency servicing B2B companies. We enhance your in-house sales team with on-shore sales executives catering lead generatio

Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    • Information Technology and Services
    • Computer Software
    Provider Works With
    • 69% Small-Business
    • 25% Mid-Market
    • 6% Enterprise
    Services OfferedInformation
    • Lead Generation
    • Appointment Setting
    • Sales Outsourcing
  • Software Expertise
    Expand/Collapse Software Expertise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • User Sentiment
    How are these determined?Information
    These insights are written by G2's Market Research team, using actual user reviews for Martal Group, left between March 2023 and December 2023.
    • Martal Group is a leading lead generation and sales agency for B2B companies, offering on-demand sales executives to enhance in-house sales teams and provide sales-qualified leads across 50+ verticals.
    • Reviewers appreciate the expert B2B and SaaS lead-generative services and strategy provided by Martal Group.
    • Some reviewers felt that the lead generation services took too much time to identify prospects. But, once identified, reviewers were grateful for the quality of the leads.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Martal Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Expertise
    10
    Professionalism
    5
    Business Growth
    4
    Helpful
    4
    Knowledge
    4
    Cons
    Expensive
    2
    Ineffective Strategy
    1
    Insufficient Resources
    1
    Integration Issues
    1
    Limited Control
    1
Industries Serviced
  • Information Technology and Services
  • Computer Software
Provider Works With
  • 69% Small-Business
  • 25% Mid-Market
  • 6% Enterprise
Services OfferedInformation
  • Lead Generation
  • Appointment Setting
  • Sales Outsourcing
Top Rated Products Matching Martal Group ExpertiseInformation
(1,971)4.3 out of 5
(295)4.2 out of 5
(219)4.3 out of 5
(1,625)4.7 out of 5
User Sentiment
How are these determined?Information
These insights are written by G2's Market Research team, using actual user reviews for Martal Group, left between March 2023 and December 2023.
  • Martal Group is a leading lead generation and sales agency for B2B companies, offering on-demand sales executives to enhance in-house sales teams and provide sales-qualified leads across 50+ verticals.
  • Reviewers appreciate the expert B2B and SaaS lead-generative services and strategy provided by Martal Group.
  • Some reviewers felt that the lead generation services took too much time to identify prospects. But, once identified, reviewers were grateful for the quality of the leads.
Martal Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Expertise
10
Professionalism
5
Business Growth
4
Helpful
4
Knowledge
4
Cons
Expensive
2
Ineffective Strategy
1
Insufficient Resources
1
Integration Issues
1
Limited Control
1

Service Provider

Regalixops
(3)4.5 out of 5
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Provider Description
Information
This description is provided by the seller.

Powerful sales enablement and revenue operations solutions crafted for success.

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    • 67% Mid-Market
    • 33% Small-Business
    Services OfferedInformation
    No information available
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Regalixops Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Business Growth
    1
    Coaching
    1
    Customer Relationship Management
    1
    Customer Success
    1
    Cons
    Limited Control
    1
Industries Serviced
No information available
Provider Works With
  • 67% Mid-Market
  • 33% Small-Business
Services OfferedInformation
No information available
Regalixops Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Business Growth
1
Coaching
1
Customer Relationship Management
1
Customer Success
1
Cons
Limited Control
1

Service Provider

Scoreboard Group Consulting
(1)5.0 out of 5
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Provider Description
Information
This description is provided by the seller.

Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance.

Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    No information available
    Services OfferedInformation
    • AI Consulting
    • CX Consulting
    • Call Center Assessment
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
No information available
Services OfferedInformation
  • AI Consulting
  • CX Consulting
  • Call Center Assessment
Top Rated Products Matching Scoreboard Group Consulting ExpertiseInformation
(1,635)4.3 out of 5
(1,396)4.3 out of 5
(2,411)4.4 out of 5
(27)4.3 out of 5

Service Provider

Star Telecom CX
(3)4.8 out of 5
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Provider Description
Information
This description is provided by the seller.

We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact c

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    • 33% Enterprise
    • 33% Mid-Market
    • 33% Small-Business
    Services OfferedInformation
    • Cloud Contact Center
    • SIP Trunking / Telecom
    • AI for CX
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 33% Enterprise
  • 33% Mid-Market
  • 33% Small-Business
Services OfferedInformation
  • Cloud Contact Center
  • SIP Trunking / Telecom
  • AI for CX
Top Rated Products Matching Star Telecom CX ExpertiseInformation
(1,396)4.3 out of 5
(385)4.7 out of 5
(22)4.7 out of 5
(1)5.0 out of 5

Service Provider

Abacus Cambridge Partners
0 ratings
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Provider Description
Information
This description is provided by the seller.

Headquartered in London with offices in New York, Dubai, Riyadh, Lahore and Cairo, Abacus is a technology firm with over 3000+ employees serving 1200+ enterprise clients. As a transformation partner t

  • Overview
    Expand/Collapse Overview
    • Industries Serviced
    No information available
    Provider Works With
    No information available
    Services OfferedInformation
    No information available
    We don't have enough data from reviews to share who uses this provider. Write a review to contribute, or learn more about review generation.
  • Software Expertise
    Expand/Collapse Software Expertise
    • Top Rated Products Matching Abacus Cambridge Partners ExpertiseInformation
    (606)4.1 out of 5
    (185)4.0 out of 5
    (870)4.2 out of 5
    (33)4.2 out of 5
Industries Serviced
No information available
Provider Works With
No information available
Services OfferedInformation
No information available
We don't have enough data from reviews to share who uses this provider. Write a review to contribute, or learn more about review generation.
Top Rated Products Matching Abacus Cambridge Partners ExpertiseInformation
(606)4.1 out of 5
(185)4.0 out of 5
(870)4.2 out of 5
(33)4.2 out of 5

Service Provider

AltSource
(8)4.9 out of 5
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Provider Description
Information
This description is provided by the seller.

AltSource provides strategic consulting and custom software development services to drive operational efficiency and accelerate growth through technology solutions designed to achieve business goals.

Industries Serviced
No information available
Provider Works With
  • 63% Mid-Market
  • 38% Small-Business
Services OfferedInformation
No information available
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56 Listings in Contact Center Consulting Available
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