What I liked best about Botpress was how easy it was to design conversations using the visual flow builder. It didn’t require deep coding knowledge, but still gave flexibility when customization was needed. I also liked that it connected with multiple channels like websites, Slack, or WhatsApp without too much extra work. The AI features, combined with rule-based flows, made it possible to handle both simple FAQs and more complex conversations effectively. Review collected by and hosted on G2.com.

There wasn’t much to dislike, but in the beginning there was a small learning curve—especially when setting up advanced integrations. Some of the documentation felt too high-level at that time. However, once I got familiar with the platform, these challenges turned into strengths because of the flexibility it offered Review collected by and hosted on G2.com.

I find it highly intriguing and use it consistently. It offers a lot of features and has given access to numerous people, all of whom appreciate it. Review collected by and hosted on G2.com.

It’s really expensive, but aside from that, I don’t really have any other dislikes. Review collected by and hosted on G2.com.

The platform offers highly configurable workflows, allowing for a great deal of customization. Its logs management system is well defined, which is especially helpful when building and monitoring workflows. The inclusion of built-in agents makes it easier to manage conversations efficiently. Additionally, there are numerous built-in functionalities that further enhance its usability. Review collected by and hosted on G2.com.

The platform has a steep learning curve, which can make it challenging to get started. Additionally, the system prompts have specific behaviors that are not clearly documented, so you have to discover them on your own—there are even some bonus features that aren't mentioned anywhere else. Managing logs for production chatbots could be significantly improved, and the analytics features also have a lot of room for enhancement. Review collected by and hosted on G2.com.

It's Low code capability and drag and drop interface of creating flows, I find it very handy because I can see how the flow is getting formed stepwise. Also it supports a lot of LLMs in it so it also makes it easier to build out advanced level flows Review collected by and hosted on G2.com.

The support is available only to paid customers, also sometimes to create a complex flow, it becomes very hard to understand and use the tools provided. Review collected by and hosted on G2.com.

I have been using Botpress for my Chatbot client for the last 1 months. The main plus point of this platform are:

It is quite friendly to build and easy to navigate, everything is on your thumbstep. The 2nd and the most important feature of botpress is it's AI integration in fast and feasible way. I have used many other bot platforms but Integration of AI and LLMs here in Botpress is unmatchable.

Although a lot of things need to be improved like processing time, yet as a day to day user, I highly recommend this.

Other important things, the developers team at Botpress is integrating new tools to the platform on daily basis. With every passing day, new AI automation tools and agents are coming and Botpress is a champion in integrating all these. Users can integrate make.com(an efficient automation tool), twilio(communication tool) and other GenAi tools as well. Review collected by and hosted on G2.com.

Botpress has limited its functionalities for free-tier users which I think is an issue for the new builders. However, if we think from their angle, they are right, they have to manage all the LLMs, APIs and integration, and eventually, everything has a cost associated with it.

Second issue I face is, sometimes when the workflow structure becomes complex, the processing speed reduces. Review collected by and hosted on G2.com.

Botpress offers a smooth ease of implementation — I was able to go from concept to a functioning AI agent in days, thanks to its intuitive flow builder and clear documentation. Using it weekly feels seamless and the platform’s stability means I can easily iterate and deploy updates without interruptions. Review collected by and hosted on G2.com.

While powerful, onboarding more complex automations can still require trial‑and‑error — especially when I’m pushing for highly customized integrations. I’d love to see more pre‑built templates for creative industries, so less time is spent building from scratch and more on refining the experience. Review collected by and hosted on G2.com.

I find Botpress easy to learn and appreciate how visual the studio version is. The initial setup was also easy, which I value. Review collected by and hosted on G2.com.

nothing actually, but maybe it could better some of its integrations Review collected by and hosted on G2.com.

I like how its community is very supportive. Review collected by and hosted on G2.com.

The support team usually takes longer to answer. Review collected by and hosted on G2.com.

I use Botpress to build chatbots, and I like that it allows for easy development with less coding involved. I appreciate the integrated code in the workflow and the smooth GPT integration, which enhances the chatbot capabilities. The initial setup of Botpress was smooth, making it user-friendly from the start. Review collected by and hosted on G2.com.

AI issues with data extraction Review collected by and hosted on G2.com.

Botpress provides a flexible, no-code environment to build advanced chatbots quickly. Its intuitive UI, pre-built modules, and open-source foundation make it easy for both developers and non-developers to create and deploy conversational AI solutions. Integration with channels like Slack and Facebook is seamless, and the workflow management tools save a lot of time. Review collected by and hosted on G2.com.

Documentation could be improved for advanced use cases, and the initial learning curve can feel a bit steep for non-technical users. More onboarding guides would be helpful. Review collected by and hosted on G2.com.