Bloomfire has been easy to implement and easy to use. After reasearching many different options for months, I am glad we chose to go with it. The customer service was (and continues to be) absolutely amazing. The tool is simple to use on the back end and user end - and there are constantly improvements and updates. The new AI tools take KM to the next level! Review collected by and hosted on G2.com.
On the Ask the Expert, we have to tag a "business unit" to get the question to the right person. I want that part to be highlighed or make it so people can't bypass that part and there is no way to do that currently. Review collected by and hosted on G2.com.
Video Reviews
A solution for our contact center associates to quickly access information on processes and products
Great interface, slow customer service at times, responsive sales team
450 out of 451 Total Reviews for Bloomfire
Overall Review Sentiment for Bloomfire
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As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transformative in ensuring that the correct workflows are being followed and reducing errors. The interface is very intuitive and the ability to see when the document has been updated helps provide ease in knowing that the document gets updated on a regular basis. It's easy for the teammate to search up the right document. Our teams use Bloomfire on a daily basis and the support team has been incredible. Review collected by and hosted on G2.com.
No downsides to call out, implementing Bloomfire for the team has been easy, efficient and sustainable. Review collected by and hosted on G2.com.
The ease of use is the biggest benefit for myself. Being in over 10 different communities, all with different information can be overwhelming at times. Luckily, the layout of the Bloomfire platform helps easily navigate our resources. Review collected by and hosted on G2.com.
At this time, there are no issues or bugs that I have noticed. No complaints on my end - if something does pop up the team is quick to find a resolution for us. Review collected by and hosted on G2.com.
They are always a click away and always willing to go the extra mile to provide excellent service! Review collected by and hosted on G2.com.
Their aren't any pain points at this time they are excellent partners that provide an amazing platform! Review collected by and hosted on G2.com.
Bloomfire has been a game changer for our KM needs. The platform is incredibly easy to use and set up content making it accessible for everyone in our team. Their custoer service and tech support stand out the most - their communication is some of the best I've encountered, they're always available. The time difference means that I sometimes don't get a response right away, however as soon as their working day begins, I have an email waiting for me in my inbox. Even with complex issues such as working with a large data set, their team goes above and beyond to help. Review collected by and hosted on G2.com.
I wouldn't say there's anything I "dislike", however while their AI feature is a game changer, we encountered some challenges during the set up primarily due to our very large data set. Bloomfire saw this as an opportunity to work even more closely with us to ensure we got this right so we could deliver content in a meaningful way for our teams and customers. Review collected by and hosted on G2.com.
Bloomifre is a great resource for companies to gather honest feedback from empoyees. It is easy to use. Awesome way for employees to feel heard! Review collected by and hosted on G2.com.
No dislikes so far. I am pretty satisfied with the program. Review collected by and hosted on G2.com.
We call our Bloomfire community "the source of all knowledge", because it allows us to upload all the information needed for colleagues to perform their tasks. We can also update real time and let everybody know. Think of Bloomfire as Google for your company & this is what makes it easier to implement. Support is almost immediate, but you will rarely need it. We use this tool on a daily basis and we hardly encounter any issues. Review collected by and hosted on G2.com.
Font for titles is pre-determined, so if your company has a pre set-marketing approved-guidelines, that could be an inconvenient , but nothing major. Review collected by and hosted on G2.com.
My favorite thing about Bloomfire is how easy it is to use and the various ways you can create content. Review collected by and hosted on G2.com.
There is not much I dislike about Bloomfire. Bloomfire is great at escalating any issues you may be experiencing and is excellent at communicating and getting these issues fixed promptly. Review collected by and hosted on G2.com.
Easy to Use and Intuitive: Bloomfire is user-friendly. Users can quickly create, store, and share information without extensive training. This reduces reliance on IT and empowers employees to find answers independently, fostering a sense of self-sufficiency.
Centralized Knowledge Hub: Bloomfire excels at centralizing and organizing company knowledge. Documents, training materials, and best practices can all reside in one place, making it easy for employees to find what they need. This has significantly improved knowledge sharing and collaboration, especially within our geographically dispersed teams.
Search Functionality: Bloomfire's search function is effective. Users can quickly locate relevant information, reducing wasted time searching through file folders or email threads.
Reduced Reliance on Others: By making information readily available, Bloomfire empowers our employees to solve problems and make decisions without needing to seek help from colleagues. Review collected by and hosted on G2.com.
I wish that it imported assets more easily from OneNote.
Sometimes, the interface can be clunky. Review collected by and hosted on G2.com.
Before Bloomfire, we had our resources in various locations and now we have a central KMS that can be fine tuned to our needs. The support we've received has been exceptional and it really helped with integration. Our teams use Bloomfire on a daily basis and we can't see ourselves performing without it. Review collected by and hosted on G2.com.
I really can't think of any downsides when it comes to Bloomfire. Review collected by and hosted on G2.com.
