Bloomerang Volunteer provides a lot of opportunities for integration between the volunteer teams and the development teams. Some of the functionalities were easy to use. We did not utilize the system as often as it could have been. Review collected by and hosted on G2.com.
The implementation plan and the ability to talk to folks about what our services needed for our teams and how it could be molded together was super tough. The customer success teams did not feel like they were wanting to work around what we needed and instead was more worried about selling the product.
We did not utilize the software and I fully believe that there is a lot of work that still needs to be done in order to make the product better and easier for organizations to use. Review collected by and hosted on G2.com.
34 out of 35 Total Reviews for Bloomerang Volunteer
Overall Review Sentiment for Bloomerang Volunteer
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That it (sort of) integrates with Salesforce Review collected by and hosted on G2.com.
There are so many missing features. For example, you can't even set the time zone for your organization, you have to manually change it every time you create an opportunity (unless you happen to live on the western coast of Mexico).
The sign up process for a volunteer is cumbersome and confusing.
The notifications have a mind of their own, good luck customizing them.
The app is unintuitive and confuses (red means go, green means stop?)
It forces you to jump through so many unnecessary (and frustrating) hoops for what should be a slightly-more-complicated sign up form. I should not need a computer science degree to check people in and count how many hours they were here.
But, at least most of the Bloomerang staff are also not trained on the software so even when you pay for phone support it might be days before you hear back.
We were sold on a system that does not exist. This is not at all what we expected or were promised. I regret making the transition to this software and hope we can make it through until we can justify the transition to another platform. Review collected by and hosted on G2.com.
its ability to streamline volunteer management by centralizing volunteer information Review collected by and hosted on G2.com.
The volunteer management features might not be as comprehensive Review collected by and hosted on G2.com.
The modern feel, and the ability to send automated emails. Review collected by and hosted on G2.com.
It took us a while to learn the "language" of the software, so to speak. Building out roles and shifts, and running reports, did not feel intuitive at first. Certainly a learning curve but we are looking forward to using it again next year with the knowledge we've gained. Review collected by and hosted on G2.com.
I love that Bloomerang Volunteer is connected to my Bloomerang CRM and is able to track my volunteer staff as constituents. I also love that it gives my volunteers the ability to book their own shifts, eliminating the time suck of scheduling. Review collected by and hosted on G2.com.
The user experience is still a little clunky. It's not quite as intuitive or slick as Bloomerang Door is and I'd love for it to be updated to be slightly less confusing on both the organization and the volunteer user side. Review collected by and hosted on G2.com.
I love the user interface and the customer support. It's quite easy to use and therefore, to train. Some kinks, but the customer support team is always there to help me and I love that they are constantly looking to improve, per customer requests. Review collected by and hosted on G2.com.
Would like a more simplified schedule that shows all volunteers in the building. Review collected by and hosted on G2.com.
It's been most helpful in scheduling volunteers for a variety of shifts. We have boosted out volunteer pool simply by having a platform for volunteer to view all opportunities available and ease of sign-up. The communications tools are incredibly helpful in getting reminders and emails/texts out to volunteers. Review collected by and hosted on G2.com.
We've been having some trouble with the app. I've noticed that the app doesn't allow for saved passwords and we have an older population of volunteers where tech doesn't come as naturally. So often people are complaining of having to update their password multiple times. Mostly this is user error, but if the app saved passwords or kept people logged in, that would help. Some of the email communication tools haven't be available, but I know are coming. Review collected by and hosted on G2.com.
What I love most about Bloomerang Volunteer is how intuitive and easy it is for our volunteers, for our team, and for our folks who work on the back end. I have used other ones including free ones (that we have quickly outgrown) and even one that has been talked about as the best of the paid ones. Bloomerang is less than that paid one and it's unbelievably better. Plus, the support has been beyond good. Super responsive and solution oriented, we have had a tremendous experience. Our volunteers love it too. We get lots of compliments about how easy the process is. We love how Bloomerang has added to our organization! Review collected by and hosted on G2.com.
You might think that the pricing is a negative but I have to be honest, it's totally worth it if you rely on volunteers for your organization. You can pay less but you absolutely get what you pay for. You can also pay more and have a product that isn't easy for your volunteers, your staff, and your admins. Plus, you get tremendous support! If you are used to using free volunteer plaforms, you will get sticker shock. Take into account all that you get and the tools that you will have to communicate with and manage your volunteers. Absolutely worth it. Review collected by and hosted on G2.com.
The best part of Bloomerang Volunteer is how much time I save creating shifts and answering calls about sign-ups. We are able to have a self-scheduled volunteer website. I have saved hours in my everyday tasks. This has allowed me to spend that valuable time growing our volunteer programming and focusing on donations. Review collected by and hosted on G2.com.
It would be helpful if admins could edit volunteer profile information if it is incorrect. Review collected by and hosted on G2.com.
It's one place to keep things related to our volunteers including hours, personal information, background checks and more. It's nice to be able to go to one place vs the several folders I had before. Review collected by and hosted on G2.com.
It can be slightly confusing in the wording when signing up to shifts. People that are new to it typically get confused on they have only signed up to an "Opportunity" and not a shift. Review collected by and hosted on G2.com.
The design in appealing, and it's relatively easy to use for volunteers. Customer support is also great. Review collected by and hosted on G2.com.
Doesn't offer a calendar view of opportunities, and the shift/role relationship can be a little unweidly to understand when you are new to it. Review collected by and hosted on G2.com.
