Volunteer Impact by Better Impact Reviews & Product Details

We've been using BetterImpact for our volunteer management, and it has been an invaluable tool for our organisation. The platform is user-friendly and provides a comprehensive solution for managing all aspects of volunteer engagement, from communication distribution to tracking hours.

Key Features:

Communication Tools: The integrated messaging system is a great way to stay in touch with volunteers, whether it’s for event updates, or just to show appreciation. The ability to send out mass emails or target specific groups of volunteers is very useful.

Reporting and Data Management: We love the detailed reporting tools, which make it easy to track volunteer hours, participation rates, and more. This data helps us in reporting to stakeholders.

Overall, BetterImpact has made managing our volunteer workforce much more efficient and streamlined. It’s an essential part of our day-to-day operations, and we highly recommend it to any organisation that relies on volunteers to achieve its mission. Review collected by and hosted on G2.com.

What Could Improve:

Onboarding: Training is quite complex and time consuming, easier/simpler instructions would be advantageous.

Occasionally, the mobile interface can be a bit slow, and we’d love to see more seamless integration for mobile use. Review collected by and hosted on G2.com.

Using Better Impact to manage our volunteers has been fantastic. The design and features are easy to use and comprehensive. They same both myself and volunteers time. Its well though out, and the contribution of both volunteer managers and volunteers keeps it relevant and really helpful. It is easy to set up and tailor to our needs. It has features which enable us to manage the whole of involvemnt of volunteers in a practival, respectful and efficient way. Bette Impacts ssupport team is really responsive and timely. I use this program daily and it saves me time and my company money every day. The options to create reports from the volunteer data allows for easy integration with other platforms required in my organisation. Review collected by and hosted on G2.com.

It's such a great program I get disappointed when I have to use other programs which are just clunky and technical. Review collected by and hosted on G2.com.

Assistance is always there when we need it and everyone is very proactive and knowledgeable, which makes us confident to start and explore the software. Review collected by and hosted on G2.com.

So far, I like everything. As a suggestion, that would be good If we could cc other person. Also, I'd like to see feedback comments in the reports. Review collected by and hosted on G2.com.

Volunteer Impact has helped my organization centralize all data regarding our volunteers. Previously, documents lived in multiple locations throughout our 92 libraries. Data for reports was difficult to attain, involving emails and phone calls to gather information. Also, volunteer applications were sometimes lost when a location underwent a renovation or a change of manager. And, anytime a volunteer wanted to know how many hours they served or years, they would need to call the main Volunteer Office.

Now everything we need is at our fingertips, not just volunteer information and hours and activity data, but our trainings are in Volunteer Impact too.

We are really super happy with our choice to use Volunteer Impact. Review collected by and hosted on G2.com.

It is a bit difficult to learn, and it is not intuitive, BUT the staff at Better Impact are amazing. They have wonderful tutorials, videos and blog posts they can direct you to when you have a question. Review collected by and hosted on G2.com.

The trainings that are offered and the helpfulness of the information. Review collected by and hosted on G2.com.

Implementation is always the most difficult challenge. Review collected by and hosted on G2.com.

I am still in awe at how the amount of time it takes to email my volunteers only takes about five minutes when the same task used to take over three hours. Also having the ability for volunteers to schedule themselves, and not have to wait for me to respond and confirm a shift is a blessing. Review collected by and hosted on G2.com.

I wish they could send automatic emails for things such as shift reminders. Review collected by and hosted on G2.com.

Volunteer Impact is very robust, has a lot of features that can be customized to fit specified needs. But I think the best feature is the AMAZING customer service. There is someone online 24/7, they reply to messages really quickly, there is also an e-mail sent with the information. They all are happy to brainstorm to figure out a solution to your issue. I haven't had a bad customer experience yet!! Review collected by and hosted on G2.com.

Although it is very robust, there are a few things we just haven't been able to wrangle. But to be fair, I'm a little spoiled. I switched from a custom system that was created from the ground up just for us. We only had to abandon it because our designer left our organization, and I don't have any training at all in programming & couldn't maintain it. But customer service with BI is willing to put in development suggestion tickets, so there is always hope! Review collected by and hosted on G2.com.

Volunteer Impact is really a catch-all for logging volunteer hours, volunteer shift scheduling, qualification tracking, posting eLearning Modules, mass communication, badges for achievements and qualifications, and much much more. Review collected by and hosted on G2.com.

The only downside I find in Volunteer Impact is that some of our intake paperwork for participants and volunteers (since we offer therapeutic and recreational services with horses for those with and without special needs) commonly becomes larger than the 5 MB upload space, so rather than make multiple, smaller forms for our community to do, we have reworked aspects of our custom fields to include paperwork signatures and acknowledgments to make the paperwork load lighter. Review collected by and hosted on G2.com.

No database perfectly covers every need, but the people at Volunteer Impact are excellent at helping us adapt their product to our needs. Review collected by and hosted on G2.com.

There are a few things we'd love to change to better suit our situation, but we've found work-arounds for them. Review collected by and hosted on G2.com.

I love how easy it is to navigate between different volunteers and their functions. I am able to easily schedule and assign volunteers with a few clicks! It's great! Review collected by and hosted on G2.com.

If I could change one thing about the Better Impact system, it would be that I can't add assignments or schedule slots within each volunteer profile. I have to go to activities and add each slot manually. Review collected by and hosted on G2.com.